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    Ares

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    14 years ago

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    Brick

    Brick

    (16 reviews)

    $$

    Awful service all around from sales to the delivery crew to after sales. Set the wrong expectations…read moreand straight up lied to make the sale. Will do nothing to fix the problem.

    My wife purchased a TV with a TV table at the same time from the Brick in LaSalle. She was told…read morethat the TV stand was the right one for the size of the TV. After assembling a TV stand and placing the TV on top, we noticed that the legs were too long and the TV was too heavy for the stand as well as damaged. We attempted to call the storeto inform them.of the situation. However, after being placed on hold for over an hour, we drove 35 minutes to the store. When we got there my wife went in to take care of the matter but was disrespected and disregarded by the manager. She returned to the car upset a d I went in to deal with this man. The manager told me that I need to be take pictures of the table for proof the models aren't a match in order to schedule a pick up(which they knew simply by seeing my order). We simply want the furniture picked up and our refund. The manager reassured me that the TV would be picked up a week later December 28, 2025. We went home, took the pictures they wanted and sent it to them by email supplied. A couple of days later we received a call confirming the pick up of the table on December 28, 2025 to be available this day. Now we are December 28 2025, we spent the whole day waiting for the pick up which didn't happen. Realizing, it was getting late, we called the brick to be told that the pick up team decided they weren't working today! We explained we were told today and remained available for the pick up. We expressed that this was unacceptable! We're hostage to this TV table in our house going on three weeks and counting. We are attempting to contact the brink through different resources in order to get sometype of after sale service and respect. If a higher level of management could contact us to help with our situation that would be appreciated. We could also supply additional details of the disrespect demonstrated towards my wife. Receiving this type of after sale treatment by a store manager, runaround expressing no mercy for our time is frustrating. Also, if ever someone contacts us I could elaborate on the disrespect and arrogance received.... Its hard to think that we will ever do business with the brick again! I need help! The TV table needs to be removed from my house earlier than Sunday... What am I supposed to do on New year's when I receive people in my home? This after sales service is unacceptable, disrespectful and dishonest. Please contact me for further details of the situation we are being dragged through.

    Ares - appliances - Updated May 2026

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