We just bought a new home and wanted new carpet, countertop tiles, and a backsplash. Ron was…read morefantastic to work with. We visited the store several times with lots of questions, and he answered every one of them patiently and pleasantly. We picked out our carpet and tile and arranged installation. Ron made a measuring error on the carpet order, but as soon as he caught it, he owned it and fixed it right away. The carpet installers were quick, efficient, and polite. The tile work turned out beautiful, genuinely great craftsmanship. What really stood out, though, was this: when we got the estimate for the carpet installed, we couldn't afford it. We told Ron we'd come back and pick something cheaper. He said, "No, don't bother, I'll talk to my supervisor and get you a discount so you can have the carpet you actually like." And he did. Overall, a great experience from start to finish, and we love the results.

We had two bedrooms recarpeted, and Paulson's turned out to be a great choice. From choosing the…read morecarpet, to measuring, to installation, everything went smoothly. We decided to pay a little bit more to have the two rooms done on different days, so that we would have space to move furniture one room at a time, avoiding having to haul anything up and down stairs. During the decision making process, we quickly got our terminology worked out, so we could be sure both parties knew which room was which for estimates and for scheduling. Paulson's preparation recommendations were very helpful - we knew ahead of time to clear any and all artwork on walls between the front door and the rooms being carpeted. We are very happy with the results. Just FYI, the parking lot does not have an entrance from SE Grand, and Salmon is one way, so circle the block to park.

I love our new floors! Toby and James at Marion's Carpet helped me choose a beautiful wide plank…read morefor our ADU remodel. But it was Brennen C who made it all work out. The ADU floor was so uneven, he had to pour special cement to make it level, and then work around old brick and various pillars and 4 doorways. Not so easy. Brennen made it look great! And he was a joy to work with. I could not be happier and I recommend Brennen as the "A" team installer.

To Carl the owner that your staff refused to put me in contact with. This was my first visit to…read moreyour Portland location, and unfortunately, it will likely be my last. I was walking through the warehouse to get familiar with what you carry. When a man with the demeanor of a used car salesman asked if I needed help, I politely said I was still looking around and trying to wrap my head around everything. Less than five minutes later, while I was still in the building, I overheard him speaking disparagingly about me, suggesting I was somehow trying to gather pricing information as if I were a competitor on some sort of covert operation to obtain classified intel on your scrap carpet collection. Im a designer. A contractor and a homeowner and was simply taking time to evaluate products and learn what you offer. Being stereotyped and talked about within earshot was unprofessional, disrespectful and will not be tolerated. When I confronted them about it, they scurried off like dogs caught with their noses in the trash. I have reached out multiple times in an attempt to speak directly with management about what happened and have received no response. The only acknowledgment I've received has been this public, inauthentic attempt at damage control that reframes what actually occurred as something I merely "felt." If management genuinely wants to address the situation, they have had--and still have--every opportunity to contact me directly.

I emailed Pat after seeing countless positive reviews on Yelp. He responded to my email within an…read morehour and asked a few more questions to determine what work would need to be done and how long it would potentially take. He was expecting him to say he was busy but he said that he had an opening for the next day in the morning and he was at my house exactly when he said he would be, did the exact work he said he would do and made sure his service was done quickly and respectfully. Very appreciative of his time and attention to detail! Thanks, Pat!

Pat did such an excellent job repairing my carpet. I have a cat that gets trigger happy on the…read morecarpet near the doorway - impossible to hide! He came out within a timely manner and was able to use carpet from the closet to repair the area. You can't even tell there was damage before! He also had samples on hand to patch the carpet he took from the closet, which was very much appreciated. I'll be sure to hire him again for any carpet repair I need.

What a great place! I was in town last month working on my rental house. I had a short amount of…read moretime in which to get my old carpet removed and new carpet installed. Tom was wonderful to work with. He was very responsive to my calls. I had new carpet installed in just a few days. I also happened to mention I was looking for a landscaper. Not only did he make a recommendation, he called them and helped me schedule an estimate. Talk about "above and beyond!"

I love Carpet Kingdom! I wondered if it would be awkward for me to choose carpet for my new condo,…read moresince I'm ultra picky and take a long time to make up my mind, but Dean generously offered information and feedback on my questions no matter how many times I walked around the store examining and re-examining my options. He never made me feel like I should hurry up and make a decision. I looked at a number of other carpet and flooring stores in Portland and was never even tempted to patronize them instead. Carpet Kingdom's prices were very good and their service, including installation, was very professional. I also love supporting a local small business. I highly recommend them!

Needed carpet for two small bedrooms in a house I inherited and was putting on the market to sell…read more My Realtor suggested we call Carpet Outlet and inquire about remnants, and she went to pick up some samples for us, as we live out of state. Rich sent out a guy to measure the spaces, and checked to see which samples had enough of a remnant for our needs. We put down a deposit to hold the carpet until the house was ready for the install. Fast forward from March to August: the house was ready for carpet install, and Rich got us scheduled in right away. The job was done quickly and professionally. The guys left the areas clean and ready for staging. Looks fabulous, and we are very pleased!

Unfortunately, they do not stand by their work. I went by and scheduled a repair on my LVF as well…read moreas carpet. They were great. Very helpful. A guy came and seemed to know exactly what he was doing. But a week or 2 later part of the work deteriorated. Things happen; I was sure they could make it right. I went thru 3 rounds of "don't call us, we'll call you" phone calls before giving up. I hired someone else who quickly fixed it. I did not even talk about money with Carpet Outlet, maybe we could have come to some sort of agreement. Disappointed. Expensive repair in the end!

I'm very grateful for the help I received from Brian Sherrill, Project Manager for selecting my new…read moreflooring and countertops. As a person with a disability who was emergency displaced from my home for four months, the restoration process was challenging. Brian was exceptionally kind, patient, and understanding. He took the time to understand my needs, researched my HOA's flooring and soundproofing requirements, and helped me select materials that were both beautiful and practical. The flooring has made my home feel open, comfortable, and easy for me to navigate. The installation was expert, professional, and beautifully done. I truly appreciate the care, expertise, and kindness I received during a very difficult time. Elise H.

I've worked with Macadam Floor twice over the last ten years. The first time was during the initial…read morebuild of our home, so there was no disruption or inconvenience to us personally. Recently we decided to replace our downstairs carpet with LVP. The entire process was painless. Rick helped us choose the perfect flooring and Ivan and his team did an exceptional job installing it. Even though we were living in our home at the time, it was so easy to prepare and the installation was quick and efficient. We love our new floors. I highly recommend Macadam for your flooring needs. We'll definitely be using them again.

My dishwasher recently failed and caused water damage in my kitchen. I was distressed to find out…read morethat the flooring has since been discontinued and thus the entire first level of the house, which was continuous hardwood, would need to be replaced. I was sad, dejected and overwhelmed by the prospect of such a large project. I went to Portland Floor after reading positive reviews, and I was not disappointed! Ryan and Zach were just so wonderful in terms of picking out new flooring that would match the style. Zach came out and measured the area among the chaos of the demolition. He also offered great advice on the flooring he thought would look good. He was personable, easy to talk to and never pushy. (Enjoy baby girl Zach!) Ryan is clearly an expert in his craft and understood the levels of subfloor and floor as well as how it integrated with the tile. After my interactions with this team, I felt rejuvenated and actually excited for the result! Thank you both for your high quality support, attention to detail, knowledge and overall excellence! I will recommend you to all!

From our home being forgotten to be scheduled by an employee leaving on vacation, to then being…read morejammed into the schedule but not communicated with, and ending with sloppy LVP installation, and over a 3 month wait to have bulging steps replaced that were initially done poorly and incorrect (Project was completed early July and we are still waiting to hear from someone to fix our stairs.) My opinion and review of Portland Floor is that they are overpriced, over worked, and negligent in their customer service. I will steer all of our friends and family away.

The carpet we got a few days ago, for our stairs, well my husband decided he wants that in his man…read morecave. In the early 80's, I got a carpet remnant from Great Floors in octagon design bluish color, with foam back, I decided to call and ask if they could text me photos of such & such, provided colors, style that I need. Almost right away, I got a text back from one of their staff, and found one I really wanted, similar to the style as my company logo in the colors I like. We went there right away, and was able to have me cut enough material for our stairs. I mean ENOUGH, since we're matching designs. Very very happy with the purchase. Not only, my basement stairs looked elegantly rich, we have ENOUGH to carpet the top of the stairs, which is the hallway (just like before). That's like buying 2 for the price of one. Attach are photos of the 'before' when it was blue-ish, and the 'after' the one we just installed.

I searched 10 different outlets for a floor that would blend with my light maple cabinets. No…read moreluck. Found the perfect vinyl plank at Great Floors -- on sale! The best part of my experience, though, was Chavo, who installed the floor with enthusiasm, pride, punctuality and enormous skill! I have never seen a team work harder or longer. After fretting for a year, I am one happy camper!

GREAT JOB by A+ carpet cleaning!! We are pleased with the results. Carpet had not been cleaned in 8…read moreyears. When my neighbor saw it, she said it looked brand new!! Mike was very professionally ,efficient and on time. Directions beforehand were clear as all as questions afterwards. Would definitely use again! Mary

Great work getting the funk out of our rental! It took him some time, but well worth what we paid…read more I can breathe freely again. Thank you for your amazing work. Hire them as they are masters of carpet cleaning!

Mustafa was phenomenal. We had a right turn around and he prioritized getting our project done in a…read moretimely manner. He was flexible and easy to communicate with! All around cannot recommend him more! His quote also came in reasonable in comparison. 10/10

I had the whole upstairs carpet replaced - about 1510 SF - and he figured out how to make the most…read moreefficient way to cut the carpet with the least amount of seams. You can NOT see where the seams are - he is that good! I am very picky and I can verify he did an amazing job. I recommend this company over another company that did an installation in one of my listings where one can see the seams and the quality of installation did not compare to the installation at my house. I wish I would have known sooner about this company. This company is excellent.