We just bought a new home and wanted new carpet, countertop tiles, and a backsplash. Ron was…read morefantastic to work with. We visited the store several times with lots of questions, and he answered every one of them patiently and pleasantly. We picked out our carpet and tile and arranged installation. Ron made a measuring error on the carpet order, but as soon as he caught it, he owned it and fixed it right away. The carpet installers were quick, efficient, and polite. The tile work turned out beautiful, genuinely great craftsmanship. What really stood out, though, was this: when we got the estimate for the carpet installed, we couldn't afford it. We told Ron we'd come back and pick something cheaper. He said, "No, don't bother, I'll talk to my supervisor and get you a discount so you can have the carpet you actually like." And he did. Overall, a great experience from start to finish, and we love the results.

We had two bedrooms recarpeted, and Paulson's turned out to be a great choice. From choosing the…read morecarpet, to measuring, to installation, everything went smoothly. We decided to pay a little bit more to have the two rooms done on different days, so that we would have space to move furniture one room at a time, avoiding having to haul anything up and down stairs. During the decision making process, we quickly got our terminology worked out, so we could be sure both parties knew which room was which for estimates and for scheduling. Paulson's preparation recommendations were very helpful - we knew ahead of time to clear any and all artwork on walls between the front door and the rooms being carpeted. We are very happy with the results. Just FYI, the parking lot does not have an entrance from SE Grand, and Salmon is one way, so circle the block to park.

I love our new floors! Toby and James at Marion's Carpet helped me choose a beautiful wide plank…read morefor our ADU remodel. But it was Brennen C who made it all work out. The ADU floor was so uneven, he had to pour special cement to make it level, and then work around old brick and various pillars and 4 doorways. Not so easy. Brennen made it look great! And he was a joy to work with. I could not be happier and I recommend Brennen as the "A" team installer.

To Carl the owner that your staff refused to put me in contact with. This was my first visit to…read moreyour Portland location, and unfortunately, it will likely be my last. I was walking through the warehouse to get familiar with what you carry. When a man with the demeanor of a used car salesman asked if I needed help, I politely said I was still looking around and trying to wrap my head around everything. Less than five minutes later, while I was still in the building, I overheard him speaking disparagingly about me, suggesting I was somehow trying to gather pricing information as if I were a competitor on some sort of covert operation to obtain classified intel on your scrap carpet collection. Im a designer. A contractor and a homeowner and was simply taking time to evaluate products and learn what you offer. Being stereotyped and talked about within earshot was unprofessional, disrespectful and will not be tolerated. When I confronted them about it, they scurried off like dogs caught with their noses in the trash. I have reached out multiple times in an attempt to speak directly with management about what happened and have received no response. The only acknowledgment I've received has been this public, inauthentic attempt at damage control that reframes what actually occurred as something I merely "felt." If management genuinely wants to address the situation, they have had--and still have--every opportunity to contact me directly.

Pat did such an excellent job repairing my carpet. I have a cat that gets trigger happy on the…read morecarpet near the doorway - impossible to hide! He came out within a timely manner and was able to use carpet from the closet to repair the area. You can't even tell there was damage before! He also had samples on hand to patch the carpet he took from the closet, which was very much appreciated. I'll be sure to hire him again for any carpet repair I need.

This is my second time needing Pat due to pet damage he is so quick and when I tell you that it…read moredoesn't look like any damage was done what so ever and he is fair he's not going to charge you a arm and leg !!!

I love Carpet Kingdom! I wondered if it would be awkward for me to choose carpet for my new condo,…read moresince I'm ultra picky and take a long time to make up my mind, but Dean generously offered information and feedback on my questions no matter how many times I walked around the store examining and re-examining my options. He never made me feel like I should hurry up and make a decision. I looked at a number of other carpet and flooring stores in Portland and was never even tempted to patronize them instead. Carpet Kingdom's prices were very good and their service, including installation, was very professional. I also love supporting a local small business. I highly recommend them!

It was kismet when I just happened to drive by this place because I was really thinking about going…read moreto Home Depot. I needed to buy carpet for a rental, and I was in a hurry because my tenant needed to move in quickly. Dean was so helpful with ordering a carpet and padding. This was on a Friday. He told me the carpet would be ready to pick up on Monday. As everyone knows, nowadays, there's often a hitch in plans, but because of Dean it went smoothly. He was very friendly and helpful, and the Carpet Kingdom priced were reasonable. I am now a loyal customer.

I'm very grateful for the help I received from Brian Sherrill, Project Manager for selecting my new…read moreflooring and countertops. As a person with a disability who was emergency displaced from my home for four months, the restoration process was challenging. Brian was exceptionally kind, patient, and understanding. He took the time to understand my needs, researched my HOA's flooring and soundproofing requirements, and helped me select materials that were both beautiful and practical. The flooring has made my home feel open, comfortable, and easy for me to navigate. The installation was expert, professional, and beautifully done. I truly appreciate the care, expertise, and kindness I received during a very difficult time. Elise H.

I wanted to use a local business like Macadam rather than a big box to replace the carpet in our…read more220 sf bedroom plus 20 bound stair treads. The sales rep (who I won't name) helped us select carpet and scheduled measurement with one of their preferred installers, Carpet Workroom. So far so good. A few days later, I received the proposal and went into immediate sticker shock at the $6,785 price tag. $2,995 of which was for "fabrication and installation of the stair treads", plus another $1,250 for "time spent removing the old stair tread carpet pieces and preparing the substrate for the installation of the new carpet tread pieces". When I asked the sales rep for an explanation why these costs were so high, I received the following reply: "The amount of time it will take to prepare the stair treads by removing the adhesive that exists is costly...removal of the adhesives from the current installation can take a very long time to remove even with chemicals and scraping." Here's the crux of the matter: No adhesive was used on the stair treads or on any other part of the current installation. Only traditional carpet tack strips were used. The stair treads can easily be removed in a matter of minutes, and the carpet tack strips can be reused to install the new carpet. I pointed this to out to the sales rep with photos to prove it and indicated willingness to revisit the bid if he would provide a revised proposal with a reasonable price for fabricating and installing the stair treads. He did not reply. I subsequently went to another local company. Their bid? $2,800. Right about what I thought the job should and would cost. Caveat emptor.

I enjoyed working with Becca in the sales department. She was knowledgable about the products and…read morepatient as we worked through the selection process. When the manufacturer inadvertently sent the wrong product, I alerted the team and they were responsive and professional. I very much appreciated the owner personally communicating with me to help work through the issues. Once the installation began, the process went fairly smoothly end result looks very nice.

I wouldn't go anywhere else for my 'flipping' needs. PF has a great selection of products as well…read moreas a 'wonderful', helpful, professional, and kind staff - where quality meets value all around...fast scheduling and excellent job on the install! We loved our home so much after the flip that we decided to stay a little longer before selling - thanks Portland Floor!!

The carpet we got a few days ago, for our stairs, well my husband decided he wants that in his man…read morecave. In the early 80's, I got a carpet remnant from Great Floors in octagon design bluish color, with foam back, I decided to call and ask if they could text me photos of such & such, provided colors, style that I need. Almost right away, I got a text back from one of their staff, and found one I really wanted, similar to the style as my company logo in the colors I like. We went there right away, and was able to have me cut enough material for our stairs. I mean ENOUGH, since we're matching designs. Very very happy with the purchase. Not only, my basement stairs looked elegantly rich, we have ENOUGH to carpet the top of the stairs, which is the hallway (just like before). That's like buying 2 for the price of one. Attach are photos of the 'before' when it was blue-ish, and the 'after' the one we just installed.

I searched 10 different outlets for a floor that would blend with my light maple cabinets. No…read moreluck. Found the perfect vinyl plank at Great Floors -- on sale! The best part of my experience, though, was Chavo, who installed the floor with enthusiasm, pride, punctuality and enormous skill! I have never seen a team work harder or longer. After fretting for a year, I am one happy camper!

GREAT JOB by A+ carpet cleaning!! We are pleased with the results. Carpet had not been cleaned in 8…read moreyears. When my neighbor saw it, she said it looked brand new!! Mike was very professionally ,efficient and on time. Directions beforehand were clear as all as questions afterwards. Would definitely use again! Mary

Outstanding Service from a True Local Family Business! I…read morecouldn't be happier with the service I received from A+ Carpet Cleaning. As a small, family-owned business local to the Portland area, they truly go above and beyond for their customers. From the very first phone call, Chantal was professional, friendly, and incredibly helpful. She responded to my follow-up email promptly and with the same level of care. When I explained my situation, Mike (the owner) personally squeezed me into his already busy schedule for the very next day -- even driving out of his way to my home in Sandy. The travel fee was more than worth it for the quality of service I received. I had a particularly tough biohazard pet stain (not urine, but still a real challenge). I had already tried cleaning it three times myself with a home carpet shampoo vacuum with zero success. Mike assessed the situation right away, recommended the perfect combination of services and products for my specific issue, and completely resolved it. The results were incredible -- the stain and odor are completely gone. A+ Carpet Cleaning delivered excellent, professional work from start to finish. If you're in the Portland area and need carpet cleaning you can trust, look no further. I highly recommend them and will definitely be calling them again!

Mustafa was phenomenal. We had a right turn around and he prioritized getting our project done in a…read moretimely manner. He was flexible and easy to communicate with! All around cannot recommend him more! His quote also came in reasonable in comparison. 10/10

I had the whole upstairs carpet replaced - about 1510 SF - and he figured out how to make the most…read moreefficient way to cut the carpet with the least amount of seams. You can NOT see where the seams are - he is that good! I am very picky and I can verify he did an amazing job. I recommend this company over another company that did an installation in one of my listings where one can see the seams and the quality of installation did not compare to the installation at my house. I wish I would have known sooner about this company. This company is excellent.

I don't think they're hungry for business. I have been waiting for 3-4 months just to get a quote…read morefor carpet installation. I picked the carpet and filled out the requisite online form and never heard back from anyone. It took leaving multiple messages and more weeks of waiting to finally get someone to respond and schedule a visit to measure our space. And now, weeks later, I still haven't heard anything back from them. I thought they were in a sales business. Apparently not?

Difficult to get initial response I called and they have an…read moreextensive menu . I selected a menu and it cycled back to original voice who answered the phone I'd rather talk to a person than a menu computer