This place is a travesty. I cannot begin to express the tremendous amount of emotional pain and distress that the owner caused me on the week prior to my wedding. I asked for a simple fix for my wedding dress (honestly only needed about an inch taken in for my waist, and under arms). I was told repeatedly "Do not stress, you are too much stress, it will be done because I want to go visit my ailing mother out of country the week before", when I checked in on the timeline about a month after dropping it off. That's not necessarily what I need to hear. I should have followed my instinct when I waited to be fitted initially and had to wait for a bride who was clearly in a rush to make it to her own wedding in NYC and her dress was NOT done on time. This woman was clearly very on edge and had to oblige by waiting for a steaming which was so haphazardly done. This owner has no respect for her customers' time and further than that, she does not honor promises and is extremely unprofessional.
I wish I could delineate the numerous inappropriate things she said to me when I confronted her about her poor service upon finalizing my own fitting, even having my non-confrontational mother try to intervene over the phone and smooth it over. When I tried on my dress, it absolutely did not fit the way it needed to when she measured be two months prior. I sighed and was disappointed , and she immediately took to accusing me of gaining weight, asking "Did you get your period" which angered me because that was not her business nor should that reflect the , clearly, rushed job she had done. I had called her to say "I was promised a phone call, and My wedding is a week away and you told me this dress would be done. I would like to make an appointment to see the progress." Once I reminded her of all of this while she continued to be derogatory in her manner, she proceeded to call me a liar, said I was racist (inaccurately using the term), and then complained to a completely random stranger in the boutique that this is what happens when you work with brides (!!!) I told the gentleman picking up his dry cleaning or suit that I apologize for the scene he is witnessing and to carry out his business before I continue trying to understand what could be done to fix my dress. The owner then still exclaimed that I was crazy to this customer. I explained to her that I would never devalue her business nor stance because of her background and that she should never speak poorly about her customers to other customers present. It's like I was teaching her Business 101. When she kept saying I was racist, I felt slighted because I am a Latina and felt like I was undermined and not treated properly because of MY own skin color. I ended up paying for the shame job, my husband got involved, she stupidly called the police because he demanded our money back the following day, yet the police sympathized with our story and said "The only thing you can do now is just write a review to warn others." So, now that substantial time has past and I still managed to wear the dress for half of my beautiful wedding, I am following the officer's advice.
My biggest warning for any bride going in for a fitting there (as she had stated she worked with "Bijou Bridal", of which I am doubtful) is that if you go back again and might be a pound or two heavier, she will feign responsibility and call you Fat and blame YOU for gaining weight even if you have been practicing diligence with diet and exercise and there is no reason for such an uncanny accusation, this causing you as a bride to become infuriated with service. As a result, I was wildly distraught and crying ferociously on my way home from being insulted multiple times because I trusted a Small Business to honor its promise of delivering my dress on time . I wish I could report her and shut her down via Better Business Bureau, but I trust that her terrible antics and unreliability will eventually force her to close nonetheless. I thank my stars that I never have to work with her ever again, but I remain regretful. read more