I've been using Henry for many years. Excellent service! Thorough and attentive to all aspects of the furnace and air conditioning.

Had an overflow of water due to clogged condensate line. Arctic Air cleared 95% of the line, the portion that ran under the slab. However, he failed to clear the short, vertical common line that joined my upstairs neighbor's line and mine to the common, so problem recurred in a few days. Called another service. read more

I highly recommend this business. They were very responsive especially helpful because my schedule got kind of goofy. They made every effort to accommodate with my unpredictable schedule. Nancy was wonderful at communicating. Henry has great experience; I really like the way he explains things so thoroughly, and in such a gentle manner. Henry and his work mate worked very hard and they cleaned up well. So now everything is working great and I am enjoying it. They fixed my old heater and by golly, I'm very happy with that. I just wasn't in a position to fork out a lot of money for a new furnace, so I want to say thank you! I was told by another company that my furnace was broken. In fact, it was, because they actually cut one of the wires going to one of the parts in order to try to get me to purchase a new unit, which I am going to be taking up with that company. Shame on R. G. at Drain....... Company. read more

Arctic Heating & Air - Heating & Air Conditioning/HVAC Near Me - Hawthorne, California

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Been a happy customer for years - always request Henry who has become a trusted partner for us anytime we need help with our HVAC or plumbing. Henry and the team are reliable, transparent, super knowledgeable (and explain what's going on in an easy to understand way) and very fair with their rates. Trust Arctic like we have, you'll be taken care of every time you need their help. read more

Henry and his assistant came to our house for A/C maintenance and a faucet install. This is our second time with them in the last 2 years. Henry is EXTREMELY knowledgeable, patient, thorough, communicative, and reasonable in his plans. I very much respect his opinion and expertise. Communications with the scheduling staff was equally efficient and delightful. We will for sure use Arctic in the future. read more

When our furnace went out, on Thanksgiving Day, the first person that came to mind was Henry, at Arctic Heating & Air. I've worked with Henry before. Henry and his staff have always been professional, knowledgable, considerate and trustworthy. They did not disappoint. They came out, fixed the furnace, and we now have heat for the winter. Thank you Henry and crew. You are the best. I recommend you to my family and friends, and will definitely use you again. Well done. Have a wonderful Holidays. Michael read more

Henry and crew are absolutely wonderful and professional to work with. We were working with a strict budget, and therefore Henry proposed multiple options which we were thankful for. They ended up installing everything in less than a week, just in time for the heatwave coming soon. We're so thankful we found him, and would definitely work with him again. Thank you Henry and crew! read more

Arctic Heating & Air is the BEST! During the recent heatwave, our old a/c unit died. We had a company from our home warrantee come. They gave us a lot of reasons why they couldn't replace it. A contractor friend of ours told us to call Henry at Arctic Air. Boy are we glad we did! Henry came right away, told us how he'd replace it, ordered the unit and installed it a few days later. He did a very good job, at a very competitive price. It works beautifully and we are so comfortable. We will only use Arctic Air from now on! read more

Henry is a savior. He is professional, trustworthy, responsive and respectful and I couldn't be happier with the service that Arctic Heating & Air provided to me. Henry fixed a disastrous mini-split system install that was done by another contractor. About a year ago, we hired a different contractor to install a 4 unit Samsung mini-split system in our condo. The system did not work well after the installation. He came back a few times to try and fix the system and just made things worse and then eventually stopped responding to me. I tried to find an HVAC company to help me with the mess I was left with and had very little luck. A few companies came out to look at the installation and told me that they weren't interested in fixing it and that it would require too much work. Luckily, I found Arctic Heating & Air. Henry came out to take a look and was angered by the poor workmanship and incompetence that he saw and he agreed to take the job and help me. He had to basically disassemble the entire system, re-install it, fix leaks in the copper lines, fix insulation, fix the electrical wiring, fix the condenser placement on the roof and bring everything to code. It ended up being more work than he had expected, and it took him several more trips than he had expected, but he fixed everything for me quickly and did an amazing job. I couldn't be more thankful! read more

3.5 stars, based on good service and a personal perception of high price. Central air conditioner replacement. 95 degrees outside and we need a new unit. I am out of town, and the beautiful M is left to become a fast learner about air conditioners. Workers showed up when promised. New Trane unit installed next day. Nice workmen. Clean install. That's the short story. The details: In retrospect I am not sure it was the best price, and when I looked up the model number of the unit it was not the in the current 2013 line of Trane air conditioners. That's my bad for doing my price/quality homework afterwards. Nonetheless, my unit is considered part of Trane's "standard" line with a relatively low efficiency rating of 13, comparable to the $1400 model currently available. It took 5 hours to install. My total charge was $3100. Overall, I am happy with the job, but it would have been nice to have more options with pricing, and it would have been nice to be advised we were getting last years model unit. Educating your customer enhances the purchase experience. read more

Arctic Heating & Air - Arctic HVAC - Heating & Air Conditioning/HVAC Near Me - Hawthorne, California

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I've used Arctic Heating & Air twice now at two different properties. Once to install a brand new HVAC system at a condo, and the second time to service and upgrade an existing system at a home. Both times, Henry (and the others) at Arctic Heating & Air was very attentive, friendly, knowledgeable, and patiently explained and walked me through all the procedures that needed to be done. He was very considerate of my property, kept a nice tidy worksite, and answered all of my questions. His turnaround and efficiency was also greatly appreciated. He, and the others at Arctic Heating & Air definitely gave me that "small town" feel - giving me individual attention and care, making it easier to deal with service and repairs that would otherwise be super stressful. Thanks again Henry and everyone at Arctic Heating & Air! read more

Henry was promt and patient but spend quite a it of time educating me about the systems and the work that needed to be done. I loved that he has understanding and did not prod me into buying things I didn't need. He made the best decision for me, the client. read more

I've been calling on Henry for years & just used him for a number of challenging plumbing jobs in a major remodel. He's experienced, professional, thorough, dependable, on time and fair. Tell me - What more could you ask for in a contractor? But beyond all of these things, Henry is just a damn good person & I don't mind giving my $ to him. The world needs more Henry's ! THANK YOU Henry ! read more

We have been using Arctic Heating & Air for over three years. Always honest and fair in their estimates. The results are stellar. Henry is always kind and considerate. He is more than a plumber he is like Family to us. This time we had an issue with one of our fixtures and he was tied up so he sent his assistant Juan we were a bit apprehencive since we have always been having Henry as the main contact. Needless to say he trains his assistant and it is like having his alter ego working. There are many plumber is Los Angeles but only one Arctic Heating & Air. If you are not using them, it is truly your loss. This review is by a Beverly Hills Realtor and I highly recommend Henry and his team to anyone!!! read more

I have used Arctic air for both my business and home for many years. I've had little things like needing a new filter changed to having to replace a 25 year old air conditioning unit, Arctic handled it all. They have always been prompt, fair priced and amazing at what they do. I can't say enough good things about Henry and his entire crew. If you ever need anything related to hvac...don't hesitate to give them a call! read more

Called to see if I could get an estimate. They charge a $75 dollar house charge for an estimate so I said no thank you. Free estimates are important to me, I don't want to feel like I'm being held hostage and out $75 dollars just because I get a bad estimate. Also according to this yelp review I'm in the same city, so it's not like it was a shlep. read more

I have been using Henry and Arctic Air for over 20 years at both my home and my Art Gallery. They are as good as it gets--Super responsive, incredibly knowledgable, and very fair and reasonable when it comes to pricing. There has never been a job that Henry couldn't do, and I have successfully recommended Arctic Air to many, many friends and associates. You would be crazy not to use these guys---as trustworthy as could be!!! read more

Look no further when you need quality technicians and products installed in your home. These guys are the BEST!!! I had a problem with my heater and they diagnosed it quickly and solved the issue. I am now signing up for their maintenance program to make sure that my system is running at optimum efficiency. read more

Highest recommendation possible. I have had pleasure of working with Artic Heating & Air for over 5 years on commercial projects and they have always provided the highest quality service. Recently I needed work done on our home's air conditioning and was so thankful we contacted Artic to do the job. Both Henry and his coworker were professional, prompt, and very thorough. Not only did they quote and follow through on a very good price but were very honest and accessible. They did an impeccable job and go above and beyond with their customer service and care. Their integrity and workmanship has definitely earned our future business for any heating and Ac needs. read more

Extremely knowledgable and competent, very competitive pricing, I would recommend Henry (the owner manager) for absolutely any job in this field. read more

Henry and his crew just finished another big job for me -- this time, replacing my aging water heater with a new, tankless system. Henry took the time to meet me on a Saturday morning for the estimate. He walked me through the various options, and the pros and cons of all options. Once I decided to go forward with the work, scheduling was a breeze. Henry and his crew were on time, and finished the job in less than one day. I'm very pleased with the new system. I would not hesitate to recommend Henry and Arctic Air for any job you are considering in your home or condo. read more

I've used Henry many times in the past to work on my old furnace, which I pray makes it through another winter every year. He's always on time, professional, meticulous and courteous to my tenants. I called him out last Friday to install a shut off valve on my water heater and furnace, which he did quickly and efficiently. However, I asked him to look at a complicated plumbing issue when he was here since he's a plumber also. My building was a built in 1948 and nothing is straightforward. He realized that it was a real challenge once he got deep into it, but he stayed with it and finished the job without hesitation. I recommend Arctic to anyone with heating, air conditioning or plumbing needs. read more

Good clean work at a reasonable price. Prompt about appointments. Ask for Henry. Had ductwork for stove range and update of wall heaters done. I have wood floors and they put on booties without asking and swept up after the work was done. They actually talked me out of getting something else installed and deferring it until later since it was still working fine. Its not a five because there was a small crack hear the lath and plaster area where ducting was installed and they had to cut a 8" hole. Sometimes it is avoidable, sometimes not with lath and plaster. It is a hazard of home improvement. read more

We have been using Henry for years and I only just thought to write a review because I needed him again and couldn't find his phone number. He is the best. A super nice guy who we are always happy to see. We trust him implicitly and routinely let him go into our house to work even when we can't be there to meet him. He is very thorough and also (importantly for us) very neat. I can't recommend him highly enough. read more

Henry is a calm and efficient problem-solver. Did the work on time and within budget. There were initial communication problems via his office, but once he was on the job, very responsive. Returned several days later to trouble-shoot an issue, did not charge. read more

Highly, highly recommend, please ask for Henry, he is honest and trustworthy. He was very through, and explained the process, he was informative and made recommendations with out being pushy. We are very pleased and impressed with the service we received. We want to thank Henry and Juan for the great service. We will definitely be using this company again. read more

I had a ductless mini split system installed. Arctic's quote came out to be significantly better than the two others I had received. They also used Daikin equipment for the project, which is rated well. Eddie was the main contact with Henry leading technical and Juan and Dennis doing the heavy lifting. The project actually ended up running into several issues due to my HOA as well as some not great initial installation work. I and Arctic should definitely have planned the scope of work more in detail before we began. However, to Arctic's credit, they came back and fixed any issues (mainly changes to the exterior with casing work) and they also corrected some installation issues inside the home upon discovering them. Even though we ran into problem, the guys were quick to resolve them and communication was outstanding with both Eddie and Henry. I'm very happy with the end result and the installed system. Would highly recommend these guys. read more

I have used Arctic Heating & Air for over 10 years for a variety of HVAC issues in two different homes. Henry is an excellent problem-solver. He provides top notch service with fair pricing. He is always on time, trustworthy, and thorough. I highly recommend Arctic Air for any heating or air conditioning needs. read more

Henry provided excellent service. He was friendly and very courteous. It was clear that he knew what he was doing and took the time to explain what the potential issues were, how to approach the situation, and what might be required if we continued to experience problems. Henry not only addressed an issue with the condensate line for our air conditioning, he also ensured our drains were clear and gave us advice to help ensure we don't have issues in the future. read more

We had Arctic Heating & Air install a Mitsubishi Mini Split (12k btu) system about 5 years ago for our bedroom. We love our Mitsubishi. But since our living room has been staying hot, we called to get an estimate. We were interested in another Mitsubishi unit, but they also suggested a Daikin ductless since it has a longer warranty period. The estimate took a little bit of time and they came out twice, but they worked with our needs and pricing was good. On install day, Miguel & Jose showed up promptly at 8 am, and along with their crew, they had the 18k Daikin Mini Split installed by early afternoon. They listened to our needs in placing the unit. I would recommend Arctic Heating & Air and Sandy in the office is super friendly. read more