I purchased a new HVAC system for our home back in 2019. While their quote wasn't the lowest, what…read morethey offered compared to their competitors was clearly superior and the price difference wasn't even substantial. It was well worth the extra cost. Since the installation, I've only had one issue (which was not their fault), and it was fully covered under the manufacturer's warranty with no out-of-pocket expenses. After the first year, I signed up for their bi-annual maintenance plan, and I have zero complaints. In fact, I'd say I'm very pleased with their service. Every technician who's visited over the years has been professional, courteous, and knowledgeable. After each inspection, they always send a detailed report via email, complete with photos of each task performed. At the end of every visit, the technician always takes time to say goodbye and they're always pleasant and respectful, which feels rare these days! They're consistently on time, and the friendly lady in the office always calls the day before to confirm the appointment. If I could give more than 5 stars, I absolutely would!

Well over $500 for them to install a $25 part in ten minutes on a unit we purchased from them, less…read morethan a year after the previous ass raping. If you like to bend over backwards and take it up the ass, call them!!!

Very truthful. Trustworthy. Always honors his word. The communication is awesome always returns…read morecalls and txt messages. Top notch work. Highly recommend.

We have a bizarre issue with our A/C (randomly turning on and off in quick succession). Technicians…read morefrom other companies would do simple diagnostics and state that everything seemed to be OK. Jordan spent a significant amount of time testing everything from the attic components to the outside condenser, including the circuit panel in the garage. Of course, the problem did not occur during his visit, but he took extra time to diagnose the issue. His suggestion to replace the circuit breaker seems to have mitigated the problem. Jordan even called back several days later to check on our system. No other company has ever done that. Highly recommended.

We called this company to come out to assess a resident's AC problem and give us an estimate to…read morerepair the issue. They gave us an initial quote that was $858 after the $109 diagnostic fee for a simple repair to replace a fan motor. The cost of the fan motor is about $90 and the labor to install it should take less than an hour. We were in the process of getting other estimates to find another, more affordable vendor, but this company just came back out without authorization and did the work. Then they invoiced us for over $1200 saying that they also replaced the thermostat. The system didn't need a thermostat as it was replaced just a week prior and was brand new. Then they took our new thermostat with them. When we told them they performed this work without approval or authorization, they essentially said that is too bad and you have to pay the bill. I asked for proof that they had authorization to proceed with repairs and they sent an invoice with a squiggly mark (see photo). We were trying to dispute this and see what we can do to get something worked out or come to a resonable agreement about what to do because they did do work, but we would have never agreed to their pricing. The owner just decides that he is going to file a mechanic's lien on the property and does nothing to try to make up for the issue forcing us to pay because our lender would have had a realy issue with a lien. Now we are probably going to take them to small claims court to get restitution. Beware of these guys.

These guys are great. I've used them for several years and always been happy with the service…read more Techs are professional, friendly and always on time. Thank you!

This company has been around forever and it deserves to stay! Charlie Smith stood for honest, fair…read moredependable and very fast service, and when Lee West took over the business, those principles remained in place. He and his staff show respect for you and your home, look for the most inexpensive and noninvasive ways to address your problem, and they understand old houses and old systems. And in the heat of Savannah, they come quickly when you need them.

From the owner: Charlie Smith Air Conditioning specializes in residential and commercial heating and air…read moreconditioning repair, service and installation.

Sammy's Appliance did some work for us on a refrigerator. He scheduled our appointment in great…read moretiming, figured out the issue, informed us of next steps and conducted the repair in great timing. We will definitely reach out in the future for other appliance needs. I highly recommend his services.

From the owner: Sammy’s Appliance LLCread more

Purchased New AC and the company was wonderful did great work ,very efficient pleasure to meet the…read moreworkers no complaints.complaints. Thought I'd try there plumber needed two faucets installed,asked for estimate no can do need to look at job .So plumber arives quotes 750 $ .FYI . You can guess my reaction

From the owner: Thompson & Thompson Service Group has been the premier provider of residential home services in…read moreSavannah, Pooler, Richmond Hill, and Hinesville since 2004. As a leading HVAC contractor, plumber, and electrician, our licensed team specializes in air conditioning repair, high-efficiency AC installation, and heating system maintenance. We offer professional electrical installation service, including electrical panel upgrades, alongside comprehensive plumbing, drain cleaning, and water heater repair. Our experts also provide specialized septic system service, including septic pumping and maintenance. For 24/7 emergency service and reliable year-round comfort, trust the expertise of Thompson & Thompson Service Group.

Put in under sized unit that will not heat and cool my downstairs. Owner blames and will not take…read moreaccountability! He says he replaced the unit that was there with the same size but size is incorrect. ***AVOID****

Great Customer service! I called and quickly got a response…read moreregarding my recent heating and air conditioning unit troubles.They had great communication. Definitely my go to company for any HVAC needs.