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    ARCpoint Labs

    2.6 (5 reviews)
    Open 8:30 am - 4:00 pm

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    2 months ago

    Every one is friendly and although busy at times they get business taken care of quickly as possible

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    2 years ago

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    3 years ago

    Quick check in, fast service. great customer service. Result took a little more than 48hrs.

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    4 years ago

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    7 years ago

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    Tom Hatem Automotive - BMW Proto type

    Tom Hatem Automotive

    4.1(16 reviews)
    1.2 mi

    I don't like taking my car into the mechanic any better than the next person, but I really do like…read morethe guys (and Sharon) over at Tom Hatem. Not only do I have a foreign car, I have a solid affection for MINI Coopers and all of the quirks that come with owning a German made British roller skate with a motor. I had come here for routine oil changes prior to the pandemic, but the shop got a little full during shut down and it was hard to get a time that worked for me. Anyway.... when my panoramic sunroof got stuck, open, naturally, this week, I called the dealer and they couldn't offer a loaner car until May (!!) and couldn't make any guarantees as to when they could even get the car into the garage after I dropped it off. So, next option - Tom Hatem. RIck also said I'd have to drop the car off, but it was "because I've got a couple of cars in the shop and I don't want you to have to wait around all day," plus, he was confident that if they couldn't fix the sunroof, they could at least render my vehicle water tight before the rain, so off we went. His best guess was 30 minutes of work, but they ended up needing an hour. Rick did the usual great job of explaining what the problem was and how they fixed it. He had the car ready by the following morning, by disconnecting the motor to the sunroof after he had to take the roof off to reset it manually. Either way, I was pleased not to be rained on. Paid for the labor and he gave me a nice write up on what they did, in case I want to have the roof repaired in the future. and off we went. I will head back over there first the next time I need something.

    Well let's be a story teller for a few moments and speak about a time when owning a German…read moreenthusiasts car was fun, exhilarating, cool, and gave a great sense of the ultimate driving experience. So over the years I've found myself here upon a few occasions. While some of the experience with my 'beloved car' has been a hate relationship it has also came with love too. Anyways I found this place after a few recommendations came to go to them after some problems a few others couldn't manage or weren't willing too. Tom Hatem has always been good to me. As bad as this will sound I know the gentlemen at the counter quite well. I have been a long time customer since the inception of owning my 'Ultimate Driving Machine'. Some of that has been love and hate, but Tom Hatem has always had me back on the road. They also back their work! That is something that brings me back as some will not offer such a warranty or piece of mind to their customers. If you ever find yourself needing an automotive shop for German cars (more so BMW experts) I recommend them highly. They also work on Audi, Porsche, VW, although BMW is their specialty!

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    ARCpoint Labs - laboratorytesting - Updated May 2026

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