The reason for writing this review is because of the traumatic conditions that developed (PSTD), Post Traumatic Disorder Syndrome, due to the complications from the dental implant surgery and treatment procedures at Archpoint Implant Dentistry. My long term relationship with this patient after the surgery had a domino effect. It is your typical PTSD symptoms that developed problems with intimacy, isolation, feelings of helplessness, frustration, anger, confusion, sadness, increase in anxiety, & frequent disagreements. As a result of the PTSD it did break up this serious long term relationship. I feel compelled to let people hear this summary of what I have witnessed so they can be aware of what might happen.
On 10/24/17 my best friend & I went to Archpoint Implant Dentistry in Dallas, TX for consultation of implant procedure. They portrayed themselves to be the best and seemed to have all the answers of the specific treatment plan needed. The morning of the surgery for 2 lower implants on 12/6/17, I asked the staff to let me see the patient before going under the anesthetic. The staff never came to inform me of any updates before, during, or after surgery. I didn't get to see the patient until several hours later when it was time to leave their office. When the patient came out to be discharged I immediately noticed there was a problem of abnormal disfiguration, swelling, & irritation of the vein throughout the arm from wrist to shoulder where the IV was administered. Patient felt sever pain & burning in the arm where the IV was administered, told the staff & it fell on deaf ears. The first mistake was made by the medical staff at Archpoint putting the anesthesia IV drip bag in the patient's dominant arm. The staff was well aware of the possibility of complications that could arise from putting the IV of anesthesia causing the patient losing the use of the arm indefinitely. This treatment cost the patient approximately $9000 had to be paid before any procedures. Patient was still dazed after surgery & in severe arm pain from the IV anesthesia & then led to another room for 2 composite fillings. Archpoint then had the patient sign & pay for an upper right front tooth crown procedure right after surgery while still under the influence of the anesthesia so this procedure could also be performed before discharge, which was approximately $2100. Archpoint was notified again of the severe arm pain that developed during the surgery after patient returned home & they diagnosed the patient with thrombophlebitis over the phone & said that it may take several weeks, months, or may not ever recover from it. Archpoints' recommendation was to seek another doctor for this tragic post-op medical condition. The patient went to a local physician to verify this paralyzing condition. Thrombophlebitis is severe pain due to the anesthetic procedure causing blood clots throughout the vein, swelling, & inflammation. The patient lost total use of dominant arm & regained partial use of it after 6 months. Complications during this chaotic time affected the patient physically, emotionally, mentally, & financially not able to work, being self employed. I've made multiply trips to Archpoint most of them being a waste of time & expense to their unprofessionalism, returning for the same procedures not getting anything right & the drive is at least 1 hr each way. Each time the patient had an appointment, an assistant or trainee, did most of the dental procedures. On the patients' 2nd visit to have the upper right crown fitted permanently, a female assistant twisted & pulled trying to remove the crown & in the process broke part of the tooth surface off still cemented inside the crown causing more pain & leaving less surface area for the permanent crown to be affixed. Was advised to seek another dentist to fix this tooth The patient was beat up with so much bad dentistry, has lost total confidence & trust in Archpoint. It seems to be all about the cash flow not as a person, big money $11000.00, not the quality of work performed at Archpoint claiming to be a one-stop shop. Archpoint didn't even have a post - op appointment scheduled for 5 wks after they were aware that the patient was in trouble from day 1 of the surgery & procedures. Still doesn't have crowns to cover implants after 14 months. It would have been nice to be treated like the patients in Archpoint commercials but the patient didn't sign the consent form. Is this a double standard?
To see a more detailed nightmarish experience that transpired during this ordeal & information from patients' reviews on Archpoint. Send me a message through IM FB at Susie Youngblood. If these reviews would have been known prior, surgery would never have transpired. I would like to hear your encounters or comments. read more
