I've used this company many times before and have been happy . I had a toilet that the top black…read morepiece was spewing small amounts of water and you could hear it. The part was maybe 20 bucks. The plumber replace the line too ( not necessary) and was there 30 minutes and my bill was 400. The toilet now flushes very loudly. I understand we all need to make money but I feel as though I was taken advantage of. This should have been a less than 200 job. Another plumber same company came out to check his work because it flushes so loud now it's actually worse than the initial problem. For 400 I should be happy and I'm not. I will not use them again. Very disappointed. I do want to say that Eugene is my favorite plumber, but he is not the one that did the work. I was definitely overcharged for the work that was done.

I called AAA Auger Plumbing because they were on a list of approved contractors for my Downtown…read moreDallas mid-rise condo. I needed two new toilets installed and my water heater flushed. David, a Master Plumber, came to my condo to give me a quote. He then came back the next day with an apprentice to install the toilet and flush the water heater. David answered all of my questions. He and his apprentice installed the toilets. The job was an A+. Here are some of the details: * Plumbing is a high-stakes job in a mid-rise condo such as mine. One leak could destroy multiple floors beneath. * My HOA requires proof of insurance that covers multi-family. AAA Auger had that proof, which is how they got on our approved list of contractors. * David has 40 years of plumbing experience, so he was well prepared to manage the complexities of working in my mid-rise condo. * AAA Auger sent a text message before the visit with a picture of David and his bio. I think that's a nice way to introduce a technician before they arrive. * David easily found the building and parked in the loading dock. I didn't have to call him once before he arrived. What a relief - sometimes this can be hard to explain how to get here. * Along with the new toilets, I purchased an artificial wax ring and some new hoses. David evaluated those, but given the placement of the toilets against the tile, recommended a different wax ring and different hoses. He had the recommended products in his truck. I trusted his judgment and went with his products. * After installing the toilets, David flushed my water heater. * I've gotten my water heater flushed by other plumbers each year for the past three years. Each time, it takes the plumber only 15 minutes. David took 30+ minutes to drain the water heater. I asked why, and he showed me that's how long it *actually* takes to drain all the way. In other words, the previous plumbers were cutting corners and not draining the water heater all the way. * After flushing the water heater, David checked the toilets and found a few drips under the new hoses. He discovered the hoses had a manufacturing defect and replaced the hoses again during the same visit. HIS PROACTIVE APPROACH SAVED ME FROM HAVING TO CALL HIM OUT AGAIN. * The next day, the dispatcher from AAA Auger called me to follow up and see if I had any questions. I told them everything was perfect. * I'm writing this review a week after my service call, and the toilets are working perfectly. There's no leaks on the hoses. The water heater is performing well. * I'm very happy with the service I received from AAA Auger. I would recommend them. * 1 big thing - I paid a pretty penny for the service. It was worth it because of the quality of the install, the experience of the plumber, and the insurance they carry that's compatible with my HOA requirements. * 1 more way to look at the cost: I don't expect to call a plumber to service the toilets for another 10 years. So, the way I look at the price I paid today is to divide the price by 10 - that's how much per year the job cost me.

AVOID AT ALL COSTS!!! Had a shower leak in the upstairs bathroom. They demanded a ton of info to…read moreset an appointment. We provided the info, and an access code so they could check it out while I was at work. They confirmed the appointment, and then no showed entirely. They claimed their technician didn't have the door code and that I had only provided a gate code. We have no gate lock whatsoever and no keypad for a gate. They just hadn't shown up. They then said they would ask about getting somebody back there later today. Then texted me saying they wouldn't provide the service. Unprofessional & lazy.

Service: Immediate, friendly, kind, thorough, and honest…read moreBonus: 24/7 We were sold on their honest customer service Just the phone call made my day when she said they would send someone out right away. We will definitely be working with them. -Accurate Leak & Line aren't general plumbers...I think they only do line replacement from what I gathered -A#1 Air & Rescue air and plumbing only assigns unreliable time windows Thanks again Pure Plumbing!

Great Team!! Extremely professional and responsive…read more Definitely will recommend using them.

This is simply a salesman in a van. After verifying that it was in fact a water heater, the…read more"repairman" attempted to sell me on a subscription maintenance package for $16 a month. After rejecting that he tells me for nearly $400 he would diagnose/troubleshoot the water heater but not perform any labor. Labor and parts would cost extra. THE LABOR!!!! Isn't that what the $400 is for? But the kicker was, without touching my heater, he offered to replace it for $6800! Their costs on a new unit is $1300. So that's $5500 in labor for replacing it with a unit that fits in the exact same footprint!!! Buyer Beware!!!!

Alex responded to my call within a few minutes. We discussed the issue and agreed to meet the…read morefollowing day. He arrived on time, reviewed the situation, listened to my thoughts and provided his opinion and what I believe was a fair cost estimate. Alex and Neal arrived on time, on the agreed day to complete the work. They brought everything they needed and did the work in a professional manner at the stated cost. This work involved replacing a leaking portion of black iron residential gas main supply line with new fittings and stop valve.

I would definitely recommend this business as they were quick and upfront with pricing. They…read morecompleted the service we requested and cleaned up their work area.

I can't speak exactly to the scheduling and pricing side of things because I worked with Randy…read moreStagg as more of a consult (another plumber brought him on on a complex issue he had not been able to figure out) than by hiring him directly. However, he was clearly extremely thoughtful in his troubleshooting approach and knowledgeable about not only plumbing but overall house construction. It's a powerful combination to have because he knows the end-to-end and understands how it all fits together, so he can advise even on things like how to lay a foundation optimally. He also walked around with me a little bit and commented on some other improvements that he would do if it were his house. These were things that he did not stand to make any money off of recommending to me but was simply advising as best practices, including some that would keep my kids safer, prevent water heater leaks, and give me a creative workaround to an issue I'm having with my shut off valve. So that guy is great and, since it's his company, I assume a solid reflection of the type of knowledge and experience he expects of and instills in the people he hires. I also see there are some reviews on here where people had issues with scheduling or other things, which obviously are important. But at the end of the day, I would rather have some scheduling issues but get a great person out than have somebody with less experience who is easier to schedule with. That's not to say that I think they have a habitual problem with this, just that I think it's important to prioritize what really counts. I think there are few people who are more knowledgeable than Stagg and would definitely recommend them, especially if you have something that's tougher to figure out.

Do not use this company at all. The charge 2x3 times as much as every other plumber out there. They…read moreuse deceptive invoice that don't show details and all you to shop deals or even see work being done. I should have read all the Google reviews first but was in a panic being a first time home owner and had a water heater explode. They took advantage of me and charge $3000 for a $662 heater.

I don't know anything about the quality of their service butI do know that their employees drive…read morerecklessly, tailgating other drivers even if those drivers are already going over the speed limit. One of their employees driving a van coming from Bonham going south on 121, came flying up on me when I was already going over the speed limit. As soon as they got the opportunity, they passed me going well over 85 miles an hour. If the employees can't be trusted to do something as basic as drive safely then it would make me question how good of a job they would actually do for a customer.

Finally an honest plumber who doesn't milk the job so he can over bill me for extra hours . He Got…read moreto work quickly , found the leak & fixed it. Very pleased , highly recommend .

I cannot recommend JR and Anthony at Palomar enough!…read more I've worked with them on two separate water leak issues, and both experiences have been exceptional. The first was a main water leak, and I was so impressed by how quickly they were able to diagnose the root cause and provide a very affordable estimate. They worked until there was literally no daylight left just to make sure I had running water again that night. That level of commitment really stuck with me. This week, I had another issue with a slow but significant leak coming from my flowerbed. JR was incredibly quick with communication, and he and Anthony came out the very next day. They diagnosed the problem and had it completely resolved that same day, once again at a very reasonable and affordable cost. I'm so thankful for their honesty, quick communication, fast turnaround, and accurate assessments. JR and Anthony are both extremely friendly, knowledgeable, and professional. It's such a relief to work with people you can trust, especially when dealing with stressful plumbing and water issues. I would absolutely call them again and cannot recommend them enough!

Excellent Service from Drain Cleaning Mckinney ! We recently had the pleasure of working with Them,…read moreand the experience was outstanding from start to finish. They were polite, respectful, punctual, and extremely thorough. They took the time to clearly explain the issues we've been dealing with for years and finally helped us understand the root of the problem. We are so grateful for the professionalism and care shown by Them.