I'm never stepping FOOT in this salon again. So sad bc my previous experience was wonderful. I…read morebooked a 9am w/ Peco, who is the reason why I won't return:
1. Was 25 minutes late & didn't start braiding until 9:45am-10am. I was initially okay with this, as she was getting breakfast. However, upon her arrival, she said she arrived early & had decided to leave since there was a few minutes until my appt. The restaurant was on the way to the salon. Why she decided to waste 25 minutes of my time instead of getting breakfast on the way is just baffling?
2. Quoted $150-180 starting price on the phone for medium knotless. This went up to $280 at the salon, which included bringing the hair (she complimented the hair at first, and then said it was "bad hair" at the end ). She was going to charge me $300, but since she was late, she discounted it to $280. $250 would've been fairer, especially since she didn't touch my head until 10am. Given the state of my braids, I wish I would've went somewhere else because this was not worth $280. Some of the braids were curled prematurely, leaving a HUGE curl. Photos attached. If she hadn't been so behind on appts, she might've done better.
3. Booked a 10am & called them, asking them to come in at 1pm instead. Said her sister was supposed to help w/ my hair & needed to take an hour-long bus to get to the salon. This changed to "I'll call you when she's close" when 10am declined the time change. She proceeded to not call for over an hour, and 10am had to call HER for an update. She proceeds to tell client to come in, and they arrive before sister. Peco asks the 10am (btw, it's 12pm & 2hrs since their OG appt time) if they would be willing to meet sister at a different suite. The same sister that was supposedly on the way over an hour ago. Client declines and Peco immediately gets on them w/ "Ma'am you do not have to be upset." 10am requests pricing info, and Peco tells them to wait until sister arrives. 10am gets so upset at the utter lack of customer service that they walk out, and Peco FOLLOWS THEM to the parking lot. She proceeds to complain about them for the remainder of my appt.
4. Extremely rough with my hair, despite me showing visible pain. I actually had to comb out MY OWN HAIR because she refused to stop roughly pulling it out of the hair tie. I've NEVER had to comb my own hair during a hair appt. That solidified that I was never going to return.
5.Very push w/ my head. She was unable to stand due to her boot, and needed me to maneuver every which way. She repeatedly said that I was "too focused on my book and my phone that I'm not paying attention to my hair." I'm sorry, isn't that your job?! She complained that the appointment took her so long BECAUSE I wasn't able to keep my head the way she wanted it, despite being uncommunicative and trying to force my head in the position she wanted it.
6. Was on her phone the ENTIRE time. She didn't braid my hair for 10-15mins, because she was showing the person on the phone her boot? Her phone died and she spent another 10mins looking for a charger. For someone who complained that I wasn't focused, she certainly was not paying attention to my hair. I think the time she wasted yapping on the phone, looking for a charger, and chasing disgruntled customers is what took her so long, but I digress.
7. FORGOT that she had a 1pm appt booked. He didn't get serviced until 2:30pm because she wasn't done with my hair. If 10am had agreed to switch the time, she would've double-booked herself & been none the wiser.
8. Disclosed that she was not allowed to use Zelle anymore because she did not open a business bank account, and the bank revoked her access. Actually insane for a business owner to tell a client this, but unprofessional is the name of the game here!
9. Demanded I pay BEFORE service was completed, spewing racist justifications that black women come & get their hair done, only to run without paying. She said she can sometimes tell who by how they look. Absolutely disgusting.
Find another place. This one ain't worth it at all.
