KRS is nothing much to rave about. After being referred to KRS by a co-worker of mine. I called to schedule an appointment. I spoke with the receptionist. I requested to have my natural hair blown out, and trimmed. I then asked what the cost would be. (Being that, some of these salon prices for a simple trim is ridiculous. I have been quoted as much as 65.00....AS IF..) The price was fine, but she was rude, unknowledgeable, and displayed poor telephone etiquettes. I was quoted $20.00 for a trim, and $45.00 for a wash & trim, and higher if it was to be straightened. I told her I was interested in having my hair straightened. She insisted my hair must be straighten before it can be trimmed. I questioned this method, due to the fact, I only wear my hair in an curly afro, and I adore the different dimensions as my hair falls. I am truly against applying any unnecessary heat to my hair. She maintained my hair would need to be straightened first. After going back and forth debating with me and putting me on hold several times, she finally said "well the stylist would have to see you hair first, to know what can be done." Even though, she was being rude, and argumentative I remained polite, patient, and understanding. I asked her "can I come in today?" She said "yes." I arrived about 45 minutes. later, as I approached the receptionist desk she rudely ignored me, turning to a young lady who was sitting in the waiting area, she began conversing about food and where to eat. After standing there for a few moment in utter-disbelief, I turned and walked away scanning the room to see if anyone else was available to assist me. At that moment the receptionist yelled CAN I HELP YOU!! I paused, before I gave her my name as I replied.... "sure.. I'm here to see Chris." She stared at me as if she didn't know who or what I was talking about. I quickly said "We spoke a little while ago on the phone about a blowout and trim. you said Chris needed to look at my hair." Without saying a word she walked away whispered to a man then returned to me and said "it will be about 10 minutes until he can see you!!" as she rolls her eyes. NEEDLESS to say.....That was my 1st and last time patronizing this business. Your receptionist is the face of your company. She/ He is the first person we meet when we call or walk-in the door. Their the one's who makes the first impression, and sets the tone of a person's visit. I believe it should always be a great impression. read more