1. ARCH Orthodontics

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Bridgewater, MA

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ARCH Orthodontics

1.5 (2 reviews)
Open • 8:30 am - 5:00 pm

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4.6(27 reviews)
16.5 mi

Always care for the patient! Willing to accommodate the patient as well! Dr. Cheng is great ,…read moresupported by a very professional staff!!! I highly recommend them!!!

Please don't be fooled by the number of 5 star reviews like I was…read more I was really excited to contact this office after seeing the Invisalign promotion and reading so many positive reviews, but unfortunately my experience did not match the expectations. When I first called, I was offered a virtual consultation the following day, which I completed thinking I would be able to schedule an in-office visit shortly after. However, I was told the next available appointment was about a month away. Although that was frustrating, I still scheduled it. Later, my sister received a follow-up text from the office about confirming an appointment. She also had reached out to inquire about Invisalign. But By that time they finally replied to her, she had already decided to move forward with another dental office, so she asked if I could take that available slot instead. The office replied saying that would be fine. However, when I was about five minutes away from the office, the receptionist, Hannah, called and said there had been some confusion and that I should keep my original appointment. That was extremely frustrating because I had already rearranged my schedule and was on my way. It didn't make sense that I was told I could come in if I ultimately couldn't be seen to conduct the appointment in its entirety. When I eventually had my appointment, the doctor and the back-of-house staff were very kind and professional. The visit itself was going well, and I told the doctor I wanted to move forward with Invisalign. I was then told it would take about four weeks for the trays to come in. I've had Invisalign before and know it often takes closer to two weeks, but I was still willing to proceed. The biggest issue came when discussing payment. I was given four payment options, and I asked if I could use my dental insurance and pay the remaining balance with my CareCredit card. I was told that wasn't possible. They mentioned they asked the doctor and apologized, but the answer remained no. I've never experienced a dental office being so restrictive about how a patient chooses to pay. It also makes the promotion offered very misleading considering that's not what's advertised. Overall, while the doctor and clinical staff were pleasant, the confusing scheduling, poor communication, and inflexible payment policies made the entire experience frustrating and ultimately felt like a waste of time. Unfortunately, I wouldn't recommend this office.

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South Shore Smiles - A look inside our treatment rooms.

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South Shore Smiles - Dr. Alice Cheng, DDS, FAGD

Dr. Alice Cheng, DDS, FAGD

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ARCH Orthodontics - orthodontists - Updated October 2026

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