Dependable, honest, provides excellent service! Call get a quote, schedule your work to be done…read moreand it will be done in time and at the right price! We won't be using our dealership anymore for scheduled work!

We are so grateful to have an auto repair shop that we can go to and know we aren't going to be…read moreripped off. You may have to make an appointment and even wait for your car, but please know that you are going to get good service from an honest man.

Cervini's Auto Repair has maintained all my personal and work vehicles for years at a fair price…read more I always recommend them to friends. Chris.

Best Garage i have been to in rochester. Joe always goes above and beyond to make sure my Taurus is…read moretop shape. Cervini's has the best and friendliest customer service. It is the only garage that i am treated like family in the state of New York. My questions never go unanswered nor have I been sold anything that I don't need. The prices have always been fair and reasonable and they have done the most to help me get exactly what I need. I wouldn't go anywhere else.

Truly wish a 0 stars was available,…read more Let's start the story, I rear ended a vehicle causing damage to my cars front end. So I brought my car to bob Hastings collision since they have a geico agent inside. Very convenient. They do the repairs on my car takes 2 weeks which is fine I understand how busy shops can get. I pick up my car from the shop, front end looks great, drive it home. Literally on my way home from the shop pulling into my driveway part of the coil of my strut fly's off the car and I hear the metal hit the ground. I immediately call the shop and inform them of what happened and they request I bring it back in for them to look at. So that brings us to today I drive my car back to the shop, the only place I've driven since the accident. Show them what fell off. The shop claims they did not touch any of the suspension so it's not something they did. The geico agent comes out and tells me this is not related to the crash that I was in. "It was just bad timing" So you are telling me that a piece of my car fell off right after the repairs from the accident I was in. And this has 0 to do with the accident and I would have to repair the struts not through insurance. What really happened is the geico agent didn't even bother seeing if the damage affected the suspension and the shop never repaired it so since both missed it it's on me. I will never go back to this shop and I hope that none of you do either it's a complete scam. 0 stars

My 14 year old Prius looks like new. They gave me a ride home, had the car fixed on time at the…read moreexact price of the estimate, and even washed and detailed it. Excellent customer service. Definitely would recommend.

Caring staff- impeccable customer service- quality workmanship! Repairs completed in a timely…read moremanner! Never disappoints!

I would give more stars if I could. I had a bent passenger side door and was looking for quotes…read more I got three quotes and one was ~$6000 (Bob Johnson Toyota who wanted to replace the front door, back door, and back panel), one was $2900 (Crash Champions for replacing just the affected door), and then I randomly stopped by QGS on a whim. The place was closed (it was a saturday) but the owner came out to my car anyway to see what the issue was. He told me he may be able to bend the door back for minimal cost, without replacing anything. I called later on and he was able to get me in within 48 hours. About 2.5 hours after dropping my car off, he bent the door back and it now looks amazing. Total cost including tax was $130. I will be using this company going forward. Definitely do not go to Bob Johnson's Collision division.

I bought a 2006 Acura MDX from them in February And 9…read moremonths later the motor blew up They never tuned up the car and didn't change the heating coil NEVER buy a car from them They will RIP you off !!

I really liked South Ave Auto when I started going there. Pragmatic, flexible, generally good…read morenatured people. Then something happened in October after a $2K+ repair; their subsequent decisions showed either their true colors or their utter decline in commitment to their customers. I should say first off that a couple of their employees were amazing throughout and deserve to run their own business or at least work for someone better. The job was to pass inspection and change O2 sensors that were triggering a check engine light. Upon inspecting they also required a water pump, brake booster, link pins and a wheel bearing. The car was otherwise in great shape and 1/2 the miles on it as my previous RAV4 and I trusted the shop so I had them do all of it at once. When I got the car back on a Friday it began misfiring within a few miles. I panicked because it was Saturday and I had to drive to NYC for work. Luckily Jessi was monitoring their FB page and was nice enough to come out and help diagnose what happened. Turns out the mechanic who did the job didn't properly attach the hose back to the brake booster and it sucked in air all through the system. They fixed the hose right there and I was off with the advice that if it misfires again that I should replace the spark plugs. Low and behold it did later that day but it was Saturday night so I spend hours replacing them myself. The car worked but still stalled sometimes when accelerating from stop and felt wobbly at high speeds. I drove back up to South Ave Auto to have them diagnose it and the mechanic there lifted the car up and checked the codes but couldn't tell what was wrong. They sent me over to the Elmwood shop where Jessi (again) took one look and knew it also needed a new ignition coil. I replaced that myself and it seemed better for awhile but not back to how it was before. A month passed. It stopped wobbling at high speeds but my LF tire (of less than 2yrs) was going flat. It looked fine from the outside so I just put more air in. Two weeks ago it went dead flat on the highway. Turns out it was totally misaligned and wearing from the inside out. Luckily I found a reputable open on Saturday who ended up having to do almost $1K in work and put two new tires on the car just to make it safe and make up for the bad job from South Ave. Another LF wheel bearing, a proper alignment and balance (which they allege South Ave likely neglected), LF brakes and pads (because they said South Ave forgot to put the hardware back on), LF rotor (which they said was likely from the misaligned wheel and pad), and another engine and sensor check to again clear the codes. Even as I write this I'm looking at maybe having to also replace the whole spindle knuckle because of the damage done by pressing the original bearing too hard. Here's where it gets sad. I approached Wade with these issues and his first response was "well we fired the mechanic, what else can we do?" When I told him that the new shop let me keep the bad wheel bearing and showed him all the pictures I took he then said "Well we'll refund you the wheel bearing but you can't prove all the other problems were our fault" (glossing over the cost and time of me learning how to change spark plugs and ignition coils on my own on the fly) "But if you bring us the bad bearing we'll refund you that". At that point I felt like he was ready to let me sue him. I told him I would never expect to make my car perfect again, but at least respect the thousands of dollars I'd put into his shop over 2 cars and 8 years to ensure that I at least have a safe car to drive. If they had admitted fault and offered to scrutinize all the area involved, I might have let them. But besides Jessi nobody seemed to care too much about their mistakes. So when I finally did go return the bearing, the poor attitude turned indignant rage I got from the owner, simply for confronting him with asking for what he'd agreed to repay ($315) along with my continued dismay over the uncertainty of its safety, would never make me want to let them touch mine or any car again. At that point, out of sheer frustration at his indifference, I called him an asshole as I left. So of course he ran after me in his lot and harassed me, claimed he was going to cancel the check, and briefly blocked me from leaving. Oh and called me on the phone after to repeat himself. It's petty and sad and I'm so glad I at hopefully won't have to hear from him again. TL;DR: They wouldn't fix or fully reimburse a really bad job and left me with an unsafe car that I'm still paying to fix months later.

Very expierienced mechanic, trustworthy and honest. Family owned business, not there to just make a…read morequick buck. Would not take my vehicle anywhere else.

Family run mechanics, Suto & Nick are one the best mechanics in the city of Rochester. They have…read morefixed my car at reasonable price didn't rob me they were honest to tell me what was wrong with it and didn't add any extras to fix like most mechanics when they see a woman walk in. I have been extremely pleased with their service and expertise. You have to book an appointment they are that busy. Kudos to N & J, a family business that takes pride in their work.

We took my husband's truck here for a check engine light problem and NYS inspection. He said he…read morereplaced a nonfunctioning part required for proper emissions control. He said to drive it 80 to 100 miles and the computer would reset. 100 miles and 510 dollars later, light is still on and we are out 510 dollars. He only takes cash and does not give a receipt or documentation of work performed. We took it to two other places and both said that one of the emissions devices was not functioning. We took it to another garage & left it for work. Garage owner said that it appeared to not have had any parts replaced. His cost for fixing it was 239 dollars and you get a receipt and documentation of work performed. A very expensive lesson for me.

My car broke down late on a Sunday evening, and I had to have it towed to the closest garage to my…read morehouse. I was worried about this garage based on the review here and a few on google, but I was pleasantly surprised! The owner was very helpful the next morning when I called, explained to me exactly what he was going to do, and got the work done in under 3 hours. My wheel barring had gone bad and had to be completely replaced. He sourced the part, had it delivered to the shop and the entire cost came out to only $275 (part = $140ish, labor = $70ish/hour). He allowed me to take my car to the ATM to get out cash for payment, and gave me a detailed full page receipt that included a 12 month warranty on the part and the work that was done. As a 20 something up in NY without my family, the owner made a difficult process as easy and stress free as possible. Would highly recommend for quick, quality service!