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    ARC Physical Therapy+

    5.0 (1 review)
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    7 years ago

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    Saint Luke's East Hospital - Dirty linen hamper overflowing in patient room.

    Saint Luke's East Hospital

    1.9(90 reviews)
    0.6 mi

    The ER department from Receptionist to Triage to SOME Nurses, are sub-par. I could not breathe…read moreproperly and coughing to the point of lower bloodOx numbers yet they had me sitting out in the lobby for hours. When I finally did get to the ER portion, after basically forcing it, I was treated rudely and rough by the Nurse. The Dr. did do some tests and such but when my blood Ox obviously went to 80% the wrong assessment was, no worries, you're ok. No I wasn't, my airway was so blocked I could not get a full breath to feel safe. No help. Horrible assessments and horrible nurse. The intake was more concerned with her conversations with co-workers. The triage clearly wanted to get to her clock out time and didn't push me through for help.

    I rarely leave reviews like this, but my experience at Saint Luke's East Emergency Department was…read moreextremely disappointing. I arrived at 12:10 a.m. and was not taken to a room until 3:30 a.m. I understand ERs triage by acuity, so the wait alone is not my primary complaint. My concern is what happened once I was roomed. The treatment room was visibly dirty--full trash and dirty-linen receptacles, debris/hair on the floor, and a dirty pillow underneath the bed. I reported it to the nurse and was told it would be addressed. I also took photos documenting the conditions. Dr. Cox was the bright spot of the experience. He was caring, compassionate, and took my concerns seriously. Unfortunately, after he ordered my workup, there were significant delays. Radiology came twice to perform my CT but couldn't proceed because the required IV had not been placed. Despite multiple calls for assistance, my IV wasn't established until more than an hour after Dr. Cox evaluated me. After the shift change, my experience with Dr. Burley was completely different. I found his bedside manner dismissive, accusatory, and lacking compassion. I felt rushed out rather than treated like a patient whose concerns mattered. Between the dirty room, poor responsiveness, delays in ordered care, and dismissive discharge experience, I was extremely disappointed. I appreciate Dr. Cox's professionalism, but based on my overall experience, I would not return to Saint Luke's East for emergency care.

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    Saint Luke's East Hospital - Emergency area

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    Saint Luke's East Hospital
    Saint Luke's East Hospital - Trash in patient room overflowing.

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    Trash in patient room overflowing.

    ARC Physical Therapy+ - physicaltherapy - Updated August 2026

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