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Document binding

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Lamination

Printing

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Recommended Reviews - ARC

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3 years ago

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FLATS - FLATS Classes

FLATS

(11 reviews)

Montrose

As someone who knows next to nothing about film, I'm glad I found my way to Flats…read more Recently I had some photos "developed" at Walgreens, which was my first mistake. Weeks went by and I received a roll back, with no prints. I brought the roll to Flats thinking it was likely ruined, only for the amazing person who helped me (I wish I had asked her name!) to kindly explain there's was hope for my photos as Walgreens has developed the film, but not yet scanned it. I paid roughly ~$14 for a scan, which was a bit higher because I had half frames. I was informed that in the future when I bring a roll that needs to be developed too, that cost will cover the whole process. Really looking forward to getting my scans back, but already super pleased with the help I got here. Big thanks! :)

I had a very disappointing experience here. When we arrived, we rang the bell for assistance and…read morehad to wait for awhile before anyone came to help us. This was our first time developing film, so we weren't familiar with the process or the different scan options. We were excited to try it and asked a couple of questions to better understand. I apologized and mentioned that it was our first time, and her response was, "Well, there's a lot of information out there," while pointing outside toward the drop-off box. This came across as dismissive rather than helpful, especially as first-time customers who were genuinely trying to learn. After my friend completed her transaction, we left the store feeling frustrated. As I was walking out through the exit doors, I made a comment to my friend saying "f that b" out of frustration that was likely still within hearing distance (even though that wasn't my intent). The employee then came outside, approached my car, and confronted us. During the confrontation, she mentioned that she had been dealing with customers like that all week. She was the one who denied continuing with our transaction and insisted on issuing a refund. I explained why I was frustrated and agreed to the refund, but she continued arguing even after we had accepted it. As first-time customers, we were hoping for patience and basic customer service. Instead, the interaction felt unwelcoming and escalated unnecessarily. I hope management can address this and ensure customers--especially beginners--are treated with respect and professionalism.

ARC - copyshops - Updated May 2026

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