Johan, I need to be honest about this because the experience I had was unacceptable. This is the worst customer service I have ever dealt with. I came in, placed my order for the arbaq, and paid without any issue. After I had already paid, you then decided to tell me that the food is nasty, terrible, and that it sits out for days. That makes no sense at all. Why would you wait until after taking my money to say something like that?
As a customer, I expect basic respect and honesty before I pay, not after. What you did feels careless and unprofessional. If you know something is not fresh or not worth ordering, you should be upfront from the start, not warn people after the fact. That completely ruins trust and makes me question everything about how your business is run.
No one should have to feel like they made a bad choice right after paying because of something the person working there said. It puts me in a position where I feel like I wasted my money and got misled. I will not be coming back, and I would not recommend this place to anyone if this is how customers are treated.
You need to take a serious look at how you handle customers and the way you talk about your own food. This was a frustrating and disappointing experience. read more