Their food is usually always good, but i do not like the fact that when i pull up at their drive thru close to their closing time, alot of the times they tell me theyre already closed & its not even 12oclock yet. I am a Bar & Restaurant manager...so i know that when running a restaurant, you strive to make the guests experience as best as possible, and that does NOT mean turning away an order just because its 3 or 4 minutes till your closing time. I always stay open and welcoming until the exact minute of closing time. I work in Apex also, but live in Broadway ...and when i got off work, my boyfriend and i decided we really really wanted a Roast beef sandwich (most basic, and should be the easiest sandwich TO make) . reguardless, it takes me about 30-35 minutes to get to arbys in sanford from where i work, & so i tried getting there as quick as possible and pulled up to the drive thru speaker at 11:57 p.m. [they close @12a.m.) & the lady working told me they were already closed. I asked her what time they closed and she said 12oclock...so i said "excuse me, but it is currently 11:58". She told me, "oh, well its 12 o'clock in here". I told her all i wanted was 2 roast beef sandwiches and she said, "oh no, ive already broke all that stuff down..i cant help you". Keep in mind this is on a Saturday night! This was really upsetting considering i was trying really hard to make it there on time and thought i had made it when i pulled up with 3 minutes to spare, but got turned awatmy because this employee decided to close down everything early. I would lose my job if i did what she did at my work, very unprofessional. I hope the store/general manager or district manager sees this so they know whats going on at their store when theyre not there. & for the record, this is not the 1st time this has happened at the same location in the past few months. So, dont even try going here to get food if its after 11:30 because youll probably get turmed away like i always do! Thanks for nothing, Arbys of Sanford NC in Horner Blvd.!!
Stephanie Reid
(919)888-6320
Sreid8706@gmail.com read more