I am a patient of this location. I developed a eye infection over the weekend, called Monday…read moremorning and asked to be seen. Was told that 'the group'would review my 'request' to be seen. Never contacted me. Went to my PCP!

I cannot stress enough, how amazing this place is. They have 3 locations, Snoqualmie, North Bend…read moreand Sammamish. I had an issue, that needed to be addressed urgently, I was able to get in the same day I called. I loved how I had a paperless, clipboard-less new patient paperwork. I filled it all out on an iPad. Which was nice. I couldn't find my insurance card at the time I called to set up an appt and the girl at the front desk, asked me what insurance and if I was the subscriber. By the time I got to my appt to check in, she had all my insurance information and had it entered in the system. Love love love this place! Thank you for helping me when I needed it. Highly Satisfied , Highly Recommend.

Took my daughter here and for the first time walked away feeling like I'd found a dr that was…read morewilling to help her. She's been saying for years she sees double vision quite often. All the other eye drs just dismissed her but dr lung was more than happy to spend extra time with her to get to the bottom of things. We will have to go back for more extensive testing but am very happy with them!!

I had a good experience with the front desk but not a good experience with the doctor (Brittany). I…read morehad a few questions and she seemed to have gotten irritated too quickly that after which I was hesitant to ask any more questions,

Staff was great very polite and service focused. Really winner was doc, answered all my questions,…read morehad great feedback on my prior laser eye surgery ( not conducted by them but still answered questions) very professional and felt more of a friendly vibe vs your standard appointment. Will be my eye doc moving forward

I've been seeing Dr. Ahn for my whole life, and he has always been the kindest and most…read moreprofessional doctor I've ever had. He takes the time and effort to explain things to me that I usually don't get at other opticals. Additionally, they always have a wide range of frames to chose from. I would highly recommend!!

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

I made an appointment to finally have my eyes checked after missing last years annual appointment…read more From the moment that I walked up to the counter I was greeted with smiles, positive conversation and professionalism. I was very impressed with all aspects of Issaquah Vision, including how serious they are taking cleanliness and making sure they are following all health and safety guidelines. Bettina was the lady getting me prepped to see the doctor and she did an amazing job! I also appreciated the knowledge and care of my doctor that did my exam. She explained everything to me when it came to the eye scans, which can be scary to look at, but she made me feel very much at ease! I would recommend anyone to Issaquah Vision, they ROCK!

Everything is outstanding there. I started years ago with Walt Cassidy until he retired. The…read morecustomer service is absolutely first rate as is all of the team that works there.

Occasionally - rarely but occasionally - one gets to interact with an exceptional business - the…read moretype were almost immediately - you are aware of something special in your dealings - and almost always it has to do with the people there. Eyes On The City in Sammamish is that rare place. I wasn't even a customer - walked in needing emergency eyeglass repair - and it was handled as if I was purchasing their most expensive frames and lenses. They didn't care - their caring is providing their customers (and non-customers) with the absolute best experience while that person is in their shop. And that is exactly what I received. (as a PS - the table you sit at is a solid thick plank of wood - beautifully grained on the top - gnarled and rough on the bottom)

I was dealing with a painful eye issue, and Alex reassured…read moreme over the phone and walked me through my options. I can tell by how she handled the call and consulted her manager, that this is a great place to trust for your vision care. I will be walking in soon to get some new frames. Thank you for caring about your patients and providing amazing service!

I've used Optix for years. They always have a nice variety of fashionable frames. The nice part is…read morethe staff truly helps you find a pair without any pressure. I am always happy to go in, everyone is kind and professional.

Literally so awesome I can't even express how grateful for them. I am in Washington for my sisters…read morecollege graduation and managed to leave my glasses and contact lenses in California. I went to 3 LenseCrafters and none of them would/could help me, but Optix was immediately able to give me sample contacts so I could see for the rest of my trip. Lisa was literally my knight in shining armor. #OptixEyewear4Life #LensCraftersSucks

By appointment with covid. Good service and friendly staff. They take VSP. The staff sanatizes…read moreany glasses you try on and if you want to try on without the mask you must take a mirror and try them outdoors.

I would give zero stars if I could…read more Be careful how you chose your provider. I purchased the most expensive frame this location had and after replacing the lenses "the lab" broke them, and neither Lakemont Eye Care nor the lab would warranty them. I'm out $700. "oh we have a policy" -- I won't recommend this location to anybody.