Today is Friday 8/28/2026. I called on Tuesday to make an appointment. The scheduler told me that…read moreshe would call me back later that day. I did not hear from her. Wednesday went by. I did not hear from her. Thursday I called and no one answered the phone. I left a voicemail for them to call me back. As of this morning, no one has called me back. Why would I trust them with my cataract surgery if they can't even return a phone call? A phone call which they said they would return three days ago.

Be aware they have 2 locations at the time of making my appointment for Ft. Lauderdale they put me…read moreon plantation location. I got there to my appointment on Saturday and the office was closed I try to call the plantation location and they had a answering machine also saying it was closed, today I called and talked to the manager JANELLE at ext - 5356 She was so rude and condescending she had zero customer service skill, I haven't even been to my first appointment and this is how they treat their patients. How disappointing This place needs a better training of their staff if they wanna get new clientele.

Visited as a new patient. Easy checkin and paperwork - which was really on an IPAD so it made it…read moresuper easy. Office is super clean and staff was very friendly. Appt was 2:45p and was taken at 2:50pm - pretty good! To me that is on time. Pre-exam was very thorough and the tech was very friendly. So happy I found this office.

The best office for eye care. I had surgery for bilateral cataracts and I was treated with otmost…read morecare and respect

I have been a patient of Drs. Greenspan and Amberg for years, for opthalmic services, and also…read morebought my glasses there, as it was easy, convenient and great designs. I recently was diagnosed with cataracts and dry eye syndrome. The laser surgery was finished three weeks ago, and I simply can't beleive the improvement in my vision. Their patient-education prior to surgery made sure i understood my choices I ordered a new pair of high-block sunglasses with Marlon, and i love the look. in addition, the appointment setting was easy. Many thanks, Mitchell-Pines

I have been going to Hollywood Eye Institute for several years now. My first review was positive…read morefor sure...staff is friendly and place seems clean. Lets update my review, the techs do everything, I mean everything....from doing the eye test that you look into where you pick one or is two better. This meeting with the tech is one of your encounters with techs doing everything. So, in the first room they start the sales pitch to get you to do some extra test that cost extra money. If you say yes, they immediately bring the credit card scanner into room so you can pay NOW. Like paying at the end is so hard, like you are some dead beat that won't pay. Now you leave first room with the tech to a back area waiting room to wait for next tech. You get into the next room and more talks about up selling things go on before or right around when the Dr comes in. The doc does a few small things to look at your eyes and they talk about things that maybe wrong with your eyes or not(I got a second opinion which leads me to make that statement) Doc leaves the room and the tech finishes the sales pitch with brochures and the cost of said procedures. If you don't book that day they will call you to see when you would like to book it. I have had 2 upsell procedures where I believed I needed what they were telling me, and....like I explained earlier, I needed to pay right there in the exam room with the CC reader before I could receive the upsell procedure. So this year, the upsell procedure was $1800 and $3600!!!!! Cash or card!!!! This prompted me to get a second opinion.... I did not tell the Dr I went to anything at all about my visit to the other eye doc visit. The second opinion doc said that I had a very mild case of what the Hollywood eye institute lead me to believe that it was way BAD and would get even worse if not treated with this expensive procedure. The 2nd opinion doc recommended about $30-40 of over the counter things to fix it...vs $1800-3600!! SOOOOOOOO...... I take out the brochures that were given to me and asked if these procedures were necessary, much to my surprise the Dr stated that one of the procedure wasn't even relevant to my eyes because it treated for something I didn't even have. The other procedure was kinda relevant ish if you wanted to spend $1800 instead of the $30-40 that I did end of doing. I mean, let's do the least invasive procedure first...no? GOOD LUCK....I HOPE MY REVIEW MADE SENSE.

Top notch experience and care. Dr. EPSTEIN and Ft. Lauderdale eye institute is professional and a…read morepleasure to visit. Clean office, organized, and kind people who truly care.

i apologize for giving zero stars for this eye institute office location for note receiving…read morepatient care treatment help cure for eyelid procedure and other things for eyes it should have been resolved. I wouldn't go for further more next visit for eye treatments except I will only come back for eyelid treatment as long it needed. Please don't get me wrong I consider Dr. Gil Epstein as a decent man and would always take good care of patients right away for eyelid issues. I find it so disappointi high to see how much receptionists has ignored for patients care left us in long delaying office within no details being super loud over there by shouting plus left television on with high volume, no mercy from waiting room left grumpy patients in discomfort positions. I had to take 800mg pill for pain from this morning for migraine and sore. I was shocked to see doctors won't give patients instructions how to take care of eyelid wounds from procedure,eye surgeries, or other treatments for eyes. unfortunately it has became more stretchy without knowing truth from unprofessional employees who works there. I would be cautious when it has upcoming appointment with eye specialist. No one should come for who don't give enough eye treatment for patient care needs. Keep your eyes open look out for safety by checking out reviews and health insurance approval for place where you can go without any trouble!

I can't begin to express in words the gratitude and appreciation I have for Dr. Mendelsohn and his…read morestaff. I have been to 5 different eye institutes ranging from optometrists to ophthalmology over the past 3 years with the complaint of cloudy vision following artificial lens implants (including the practice who implanted the lenses) and was always dismissed and misdiagnosed. Today - I felt heard and understood and was reassured that what I was experiencing was valid. They put me through a ton of different exams and reassured me that the implants were ok and I didn't need glasses or contacts and they put collagen plugs in my tear ducts right then and there and my vision is already almost perfect. They also offered me a follow up appointment with other options of this doesn't clear my issue. I am also a physician and understand how important "hearing " a patient is- and I was heard and understood and I am so grateful and happy for this amazing group of physicians and staff. I will be referring my patients to Eye Surgeons & Consultants- because not only are they amazing- THEY CARE!!! Thank u thank u thank u

I was sent an email reminder for "my" appointment. The email contained my first name and the time…read moreand date of the upcoming appointment. The issue is, I never made an appointment and have no idea who these doctors are and how they got my information. I sent them a message asking them to correct their information. The next thing I know, I receive a survey thanking me for the visit (which obviously didn't occur) and asking me to complete the survey. Again, I sent a message asking them to look in to this issue. I never received any response. They then sent a notification another appointment was set up. I sent another message asking them to contact me as to why this is happening when I'm not their patient. They never responded. I received another reminder today and asked for a response which I'm still waiting for. I'm concerned that they may have billed Medicare under my information without me seeing them, or someone is using my information. I have repeatedly asked them to email me how this has happened as I want the information in written form and the last thing I want to do is give them my phone number to call me back and add that to their documentation. I would be concerned to go to this office due to not only this error, but the lack of communication on their part to correct this error.

Updated Review: This…read morebusiness has recently moved to a new location in Davie and unfortunately had a negative experience and will not be returning.

Good people inside the place and good service, The doctors…read moreare very good. The eye glass frames are super expensive !!!

Doctors and staff are terrific. They take the time to explain everything and are very professional…read more I use Dr.Yanucci for my yearly eye care and he is excellent. My wife uses Dr. Liento who was also excellent. My only issue is the wait I time which I think can improve with better scheduling,

I took my mom to see an eye doctor last year, and we ended up getting her progressive lenses filled…read moreat LensCrafters it cost me $1,000 out of pocket since she doesn't have insurance. I saw it as an investment, something that would last. But only a few months later, she started telling me she couldn't see well again. This was a huge issue because she loves to read it's one of her main joys and ways to stay engaged. I wasn't sure what to do next. I hesitated to take her to another doctor, wondering how her vision could change so quickly. But I started calling around, only to find that most eye exams were $200-$400, which was out of reach financially. Then I found Optical Express at Bascom Palmer (University of Miami Eye Institute) offering exams for just $100. I was honestly apprehensive about the quality of care at that price, and some of the Yelp reviews made me even more unsure but I went ahead and got us on the cancellation list. Luckily, they called with an earlier appointment. And I'm so glad I gave them a chance. The doctor who saw my mom was absolutely incredible. From the moment we walked in, he was warm, patient, and kind. He immediately noticed that my mom had a disability, and he took extra care to explain everything clearly to her never rushing, never frustrated, just deeply compassionate. He treated her like family. As her caretaker, I'm usually the one explaining things to her after appointments, but he took that burden off my shoulders. It meant a lot. Even more importantly, he discovered that the original prescription she'd received last year was incorrect. He spent 30-40 minutes carefully examining her vision and correcting the mistake. I saw a review saying a doctor only spent 5 minutes with them but that couldn't have been further from our experience. He was thorough and thoughtful. After the exam, we went over to the glasses side of the clinic, and I was bracing myself for another high bill. But Natasha who helped us was so kind and understanding. She listened to our situation and worked with us to find a price we could afford. She even helped me brainstorm ways to get my mom back to the clinic (since she doesn't drive), going above and beyond in every way. We're coming back next week to pick up the new lenses, but I already feel confident recommending this place to anyone especially if you're looking for a compassionate, competent doctor and staff who truly care.

I called and made an appointment. They confirmed that they take my insurance. The day before my…read moreappointment Ivy called and claimed she couldn't find my insurance. I asked her why she waited until the day before my appointment and she insisted that she's been calling me, but I'm not answering the phone. Nonsense. I checked all my calls. No one has called from there. I asked her if she left me a voicemail and she responded. Do you check your voicemails? I had no missed calls and no voicemails. What an incredible waste of time I don't know why they confirmed that they took my insurance when they don't and then waited till the day before my appointment to let me know they don't take my insurance.. Clearly this woman was lying to me about calling and leaving me messages.

Dr. Alvaro-Estevez is amazing. She is compassionate, caring, gentle, and provides a very…read morecomprehensive service. The office staff also provide amazing customer service and are always helping with a smile. We find their prices on glasses and for services very competitive, and their glasses selection is ample. We are grateful for the high level of care/service we receive every time we have an appointment.