This is a review on the Window Tinting service from the other gentleman that works there--Francisco.
First, I should say that Adrian (the owner) is a cool guy. I knew about this place because I needed a Interlock Device installed here & it was Adrian who installed it. There were no problems. He installed it perfectly & took it out perfectly.
It was this time where I was curious in getting my windows tinted. Adrian did a fantastic job with everything, so I thought the same would be extended to the guy does the tint.
At first, I was thrilled with my tint (got it done at the end of July). Since I don't roll down my windows, I followed his instructions to not roll them down for 2 days (he said). Everything was fine, until I started to see debris (i.e. lint, hair, dust) between the film & the window glass. This was weeks after I got the tint. I wash & wax my car myself, so I notice EVERYTHING & started to see additional small specs of dust that formed small (didn't notice these until after the first replacement).,
CALL ME CRAZY!
But, when you pay for a service ( a service I did not try to haggle--he gave me a price & I respected him enough to not try & talk him down), you expect the service to be done WELL & properly.
After noticing these things, I went back to him & showed him the debris on the two windows I saw the most imperfections on & asked if this was normal (weeks after) & he said he would do it again & for me to come back at a later date. I did. He did it free of charge despite passive aggressively joking that I get bothered by the slightest imperfection. AGAIN! I am paying for a service.
After those two were replaced, I thought everything was fine, but noticed that there were other imperfections on the other two windows. I should also note he ACKNOWLEDGED the debris & imperfections, so he was & is aware of his subpar work.
I go back two Fridays ago & ask what can be done about this. This whole time I am courteous & cordial to this man & never came across as rude. We talked about when would be the next time he could get out the debris or replace the film, we agreed on next Friday. We both agreed next Friday at 9am!
Friday came (the Friday before Labor Day), I am there at 9am! He sees me & I walk towards him & he asks me if I made an appointment...He never said I had to call & follow up to make an appointment. This is when I get pissed because now he's deliberately trying to get out of fixing his subpar work! If he is unable to do a clean install why not state that from the very beginning?! He says his guarantee doesn't cover small debris or small bubbles, but he NEVER said this from the beginning. After giving me attitude & being aggressive towards me because I APOLOGIZED for keep coming back & coming off as difficult, but explained I did not like his work; He then tries to have me come another date...which I was fine with. I just wanted my windows done correctly. I did not want to come back this often. Had he done his job right the first time, there would be no issue.
He decided to quickly remove (some of the debris). I would have been fine with this until I got home & saw he did not install my door panel correctly. It is no longer attaching to the slot it needs to; therefore, when you pull on it, you can see it wasn't put on correctly & therefore loose. This was not like this before as the car is a new lease, so I know it was him as he's the only person I have been to. Had he just taken the time to install it CAREFULLY one last time, I could have been out of his hair, but he CHOSE to not put my door panel correctly, haphazardly, & broke something as the door panel won't clip back on! Coincidence?
I am pissed!
He is upset because I wanted him to redo his work because if he had been up front with me about the debris & the air bubbles that don't go away due to dust he got on the film, & chose to take it out on my car by not scratching & breaking clips. I am not going back to him to have him re-do it because he has proven that his ego is too small for criticism. If he was aware of these things, he should have been upfront about it & I would have just gone somewhere else & not keep these vital things from me so that he can get my money first.
I should have just got it done at the dealership at the premium price because they are actual professionals who can at least stand by their work & not give attitude or purposefully & knowingly messing with the door panel.
You don't damage a customer's car because you get called out for subpar work.
YOU DON'T F*** WITH SOMEONE'S CAR LIKE THAT! read more