Service date: mid February 2024
Horrible experience. Absolutely horrendous waste of time and money. Buyer beware. Took my brand new car (2024) there for window tinting. 2nd time going to this location.
1. They botched the tint job - leaving white spots and tears all over the tint in several places. When I picked up the car and told the guy about the issues - he said "you're not supposed to look at the car that close, you need to be 3-4 feet away and then inspect the job". I said that's ridiculous and the tint is not supposed to look this bad. To which he replied "I am the owners son ".
Not only did they screw up the tint, but they left pieces of residue and tissue paper in the rear brake window in rear windshield (see pics). When I asked what happened there, his response was "that was already there when you drop off the car". lmao. My car had 10 miles on it. Brand new. Had my car 24 hours. No one touched it but them.
I told him that, to which he finally confessed and said they had a hard time installing tint in the rear window and the scraper they used may have caused some of foam liner in my car trunk area to scrape off and get stuck in that brake window section.
I asked if they can at least clean it out? His response: "you can just clean it yourself, maybe take it to a car wash and use the vacuum". Unbelievable
As for the torn tint and white spots, he claimed they will go away in 3 days and to wait it out. I paid in full and left, hoping for best.
I waited it out 5 days and called back. Set an appointment to go back and show the manager. The manager said I'm being too picky basically and reluctantly offered to redo the tint, to which I accepted, having already paid the, what choice do I have?
It gets worse:
I set an appointment for 9 am. The manager is a no show. Front desk lady says to reschedule. I wasted time off work for no reason.
2nd reschedule: again, manager is no show and calls me last minute to push back another week.
3rd reschedule: finally, I drop off the car and manager says they will re do the whole car tint. Great, I thought lol
I drop the car there for 2-3 hrs. I noticed on my Tesla app, my car hasn't even been moved from where I parked it in the morning. Unbelievable! My car sat there for 3 hrs and they did absolutely nothing to it. I don't hear back so I call the shop. Manager says "oh sorry we didn't do it yet, give us another 2-3 hrs ". I had already taken that time off work , arranged for rides for me to be dropped off and picked up from this place. I had to go to work, so I rescheduled AGAIN for the 5th time or 6th time or god knows how many times now.....
So, I pickup my car and goto work. A waste of half a day and it's been over 1 month since I paid them for original job.
At this point, I'm just wondering what to do, I already paid and they have wasted hours and weeks of my time and damaged my car.
About a week later, I drop my car off again there and manager agrees to redo tint. This time they do it and I'm like finally , it's over.
Nope! When I go pickup my car, the tint job is WORSE in some windows than it was BEFORE lol
I immediately tell the manager of this and text him pics.
His response: Nada . Nothing. No answer.
I call front desk lady and manager and ask to speak to the owner. I asked 10 times, can you have the owner call me, each time they said "okay" . Guess what?
Owner never called me back.
This place may have been good in the past, but my experience speaks for itself. You be the judge. read more