I brought in a brand-new (and quite expensive) dress for a small alteration -- just to adjust the…read morestring on top. I even marked the spot with a pin to make it clear. When I came back to pick it up, I was told, "That'll be $50." I was surprised and said, "That's a lot for a little string adjustment." The woman replied, "No, we shortened the length." They had clearly altered the wrong part of the dress. Instead of acknowledging the mistake, she insisted that I had asked them to shorten it. Then she said maybe I had changed my mind, so that I didn't have to pay. Unbelievable! I was shocked. They ruined my dress and then blamed me for their error. I love supporting small businesses, but not ones that don't take responsibility or listen to their customers, and clearly don't know what they are doing.

Good service! Reasonable price! Cash only - this will be my go-to place. Done in a week.read more

The staff here is great and I am always pleased with how my clothes look. The price is extremely…read morereasonable as well.

I loved this place. I had a flood in my basement and my washer and dryer were casualties. Now I'm…read morefighting to find a reason to have them replaced, after using this establishment. I was able to come home and just put my laundry away. Right now, I have absolutely no complaints. This makes me so so happy.

Have been a customer 10+ years. Through ownership change,…read morecare and quality remains very high. V courteous. Have had mending and minor alterations done, too, and have always been pleased with the result.

Used to love this dry cleanser - been going there for 10 years. They changed ownership recently…read moreand ruined 2 garment that cost a combined $600. One of my cotton dresses had a 'special attention' tag on it to indicate they couldn't get a stain out. I could not see any stain but what I did see was an imprint of about a third of an iron!!!!! That's such a basic mistake, and it's not as if it was a delicate material either. Do not use this dry cleaners if you value your clothes. If I could have given negative stars I would have, and it's such a shame as they used to be exceptional.

Been going there for over a decade and never had an issue. Clothes are thoroughly cleaned, ready on…read moretime and well presented. Plus they are just good, honest and pleasant folks to do business with.

I stopped in to see if I could get a dress pressed but the task was not doable :(. Not there fault…read more They were pleasant and helpful and gave me a suggestion to wear I might be able to get it done. I did love that there close by and they have a parking lot to be able to get in and out of easily .

Within a short notice, Gaby was able to customize a uniform of mine without and hesitation. The…read morequick turnaround and craftsmanship was amazing. Thanks so much! Highly recommend Mery's Tailor Shop. Great customer service and felt like I was being taken care of the second I entered in their establishment!

Let's just say this place has Main Character Energy... but only if you look like you summer in…read moreMonaco. There's a very noticeable difference in how "frequent" clients -- or anyone who seems well-heeled -- are treated versus everyone else. You can feel it the second you walk in (well, after you wait to be buzzed in, because yes, the door is always locked). I brought in a dress that needed a simple one-inch adjustment. The cost? The same price as the dress itself -- and roughly double what other local tailors charge. And here's the kicker: they didn't disclose pricing until after taking measurements. Awkward isn't even the word. Between the locked-door boutique attitude, surprise pricing, and clear preference for "wealthy regulars," this shop caters to a very specific Newport crowd. If you're not in that circle, don't expect the same experience. Bottom line: if you enjoy being subtly sized up and paying luxury-boutique prices for basic alterations, this is your place. Otherwise, save your time (and money'd go literally anywhere else. I won't returning.

I've been coming here for years to have my clothing altered. The quality of the alterations is…read moregreat, I never have to worry about leaving valuable or important items with them. Items are usually ready within the week.

This is the Vest tailor and cleaning business in the state! They are excellent craftsmen, always…read morepleasant and accommodating and have reasonable prices. I highly recommend everyone to come here for tailoring band cleaning!

I use this place a lot for alterations. I have had to take things back a couple of times to re-fix…read morethe alterations + this bothers me because it isn't cheap but they are usually accommodating + friendly about it. They never charge me to fix the mistakes. I go here because it is convenient but by no means is it cheap even for dry cleaning but they do a REALLY good job. The ladies co-owners that work there are friendly but not super super in your face bubbly... totally fine! They know most of their customers by name and are always ready to help. They have also done some pretty quick turnarounds for me! If you need a little tuck + clean, this is your kinda place.

The best cleaner and tailor in soho. They value quality and are incredibly efficient. And the…read moreteam there is super friendly. Highly recommend!

I'm extremely disappointed with my experience at Tita's Tailoring. If it were possible to give zero…read morestars, I would. I brought in three items (a scarf, a sweatshirt, and a pair of pajamas) to be embroidered for my honeymoon. I was very specific about the details--monogram placement, font, and even requested that my name be done in all lowercase. Unfortunately, every item was done incorrectly. The monogram on the scarf was placed upside down (so when worn, it read incorrectly), and both the sweatshirt and pajamas were embroidered in the wrong font and not in lowercase as requested. When I brought this to their attention, I was told the original items could not be corrected and would need to be replaced and re-embroidered. To their credit, they agreed to repurchase the items. However, when I returned to pick them up, none of the items had been embroidered at all--and the pajamas provided were not even the correct pair. At that point, I requested a refund for the embroidery services I never received. I was told the employee present was unable to process a refund. I had to insist on getting something in writing stating that I would be refunded, but I have little confidence this will actually happen. I've since filed a dispute with my bank. Between the repeated errors, lack of attention to detail, and inability to resolve the issue properly, this was an incredibly frustrating experience--especially given that these items were meant for a special occasion. I would not recommend this business based on my experience. The level of inaccuracy and lack of follow-through here is simply unacceptable.

I've debated writing this review for quite some time, as I truly love supporting local businesses…read moreand believe even if mistakes are made they are human and deserve second chances. I reached out via Yelp to schedule my wedding dress alterations in advance of my wedding date last September. The day I showed up I wasn't told in advance I needed heels and was told we couldn't proceed even though heels were actually available for this purpose, and nobody told me. The owner did reach out to me to come back and I had to reschedule for another two weeks later as I was already home at that point. I came back to set up alterations confirming that the hem would come up 3 inches to accommodate heels and for it to fit comfortably I would have to lose about 10 pounds. This was no issue. When I came back to try it on I'm not sure why (as it was never explained to me), but the straps were shortened in such a way as you can see in my photos that my breasts had no support and were flattened or the material moved depending on angle of photo. Not happy. They put in a zipper for the buttons which I was grateful for. I had several weeks prior to the day I needed to pick up scheduled as our wedding was out of state. When I showed up, it was not ready, not pressed and I had to wait while they finished. I'm glad I double checked it on my way out or I would've left the state without a dress that was done as I asked for a bustle that was not on the dress, even though I had asked for it and paid for everything in advance at the last appointment. I am not a picky person or hard to deal with when it comes to brides. We had a simple elopement and were very flexible with changes as they came. I find it beyond frustrating that for such a big event, and given the other amazing reviews (which is why I picked this business), that I had nothing but issues. The pricing was great, but Tim seemed to be the only person on the same page as me. This seems like a family business, so I was really bummed this didn't work out. As you can see in my photos, the stomach portion was still loose (with the ripples) and could've been taken in to fit more appropriately. The straps shouldn't have been taken done without the bra area being adjusted to support me. It's so hard to look at my wedding photos because the lack of care to my dress is so evident. The day of my elopement the bustle broke and a button came off of the zippered area. For this reason, unfortunately I would not return or recommend. I was hoping for a much better experience considering how important this was and how understanding I was working with this business despite all the issues that occurred.