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    9 years ago

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    LA Fitness

    LA Fitness

    1.9(236 reviews)
    3.4 mi

    1-Star -- Extremely disappointing treatment after 13+ years as a member…read more I've been an LA Fitness member for over 13 years and have the higher-level membership that allows me to bring guests. I have been bringing my girlfriend with me regularly, and today was no different. We both checked in normally, including scanning her registered guest barcode. I had to briefly go back outside to my car because I had forgotten my gym bag. While I was going outside, a manager came running to the entrance and told my girlfriend that she could not stay inside because I was no longer in the club and that she needed to leave. I understand that there may be a policy requiring the primary member to accompany their guest, and if that's the rule, that's fine. My issue is the way it was handled. There was absolutely no reason for this to become a public confrontation. My girlfriend was spoken to in front of other members in a way that was extremely embarrassing and humiliating. She became so upset that she started crying. We ultimately decided to leave the gym altogether rather than continue our workout. After being a loyal member for more than 13 years, I expect basic professionalism, respect, and customer service from management. Policies can absolutely be enforced without making a member or their guest feel publicly humiliated. What makes this even more disappointing is that I have been coming to this location and using my membership for years. A simple, respectful explanation would have been enough. Instead, the way this was handled completely ruined our experience and caused us both to leave without working out. LA Fitness needs to do better when it comes to how its managers communicate with long-term members and their guests.

    I have been trying for weeks to resolve an issue with the Personal Training department at LA…read moreFitness North Miami, and I have been met with nothing but silence, excuses, and a complete lack of accountability. Throughout my membership, I experienced repeated trainer no-shows, inconsistent scheduling, poor communication, and a complete disregard for my time. After these ongoing issues, I requested to cancel my personal training agreement and receive a refund for services that were not delivered as promised. Since then, I have spent weeks calling Corporate Customer Relations, emailing, and following every instruction I have been given. Corporate Customer Relations and HR have both told me that the only person who can approve my cancellation is the District Manager, Jesus. The problem is that he has never contacted me despite repeated requests and follow-ups. I have been waiting for weeks with no response or resolution. No customer should have to spend weeks chasing management just to receive a response. It is unacceptable that a company of this size allows one unresponsive manager to prevent the resolution of a legitimate customer complaint. I expected professionalism, accountability, and respect. Instead, I have been passed from person to person with no resolution while continuing to worry about additional charges on my account. I am still requesting: * Immediate cancellation of my personal training agreement. * Confirmation that no additional payments will be processed. * A refund for the services that were not delivered as promised. If you are considering signing up for personal training at this location, I encourage you to carefully consider whether this is the level of customer service you are willing to accept. I sincerely hope LA Fitness corporate leadership takes responsibility and addresses the serious management and communication issues at this location.

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    Aquachild - swimmingpools - Updated October 2026

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