I purchased a MasterSpas Twilight 8.25 from Aqua Spas in November 2025, and the customer service from Aqua Spas was less than abysmal: - hot tub delivered with incorrect filters for salt system and a faulty Smart Cell - delivery was rescheduled 3 days prior to scheduled date - delivery was 4 hours late on rescheduled date - of my 8 attempts to contact Aqua Spas for service, they only responded to 1 - they did not give me a time or notice for the service call - when they came for the service call, they failed to check and identify the faulty Smart Cell I do not recommend doing business with this company. read more

Here I am reviewing the same location. Went by to try and buy a filter for a Master Spa, they're a dealer, and I was told it was on order, they'd call me in a week after it arrived. That was 3 weeks ago, called today and was told they don't stock a basic filter for a spa they handle. They have a generic but can't cross reference it so don't know if it works. Do the world a favor and open a shoe store. Keep the BS good will credit you gave me 2 yrs ago, you're a joke. read more

I walked in hearing the owner screaming at an employee. I was wondering if I should call the police until I found out that the staff seems to be just used to that kind of treatment. Never buy from a place that treats their employees poorly. Stay away from this company. I had one person very friendly on the phone a few weeks ago. She seemed like she was on the way to help us get our tub fixed but next time I called she was no longer there. That's not a surprise and I hope she found something better. read more

I ordered a spa cover from Aqua Spas and have had one terrible experience after another. On September 22, I called to check the status of my order, as my receipt stated the cover would arrive between September 22 and October 6. I was checking because the sales representative who took my order seemed new and untrained. The manager I spoke with was rude, talked over me, and refused to listen, stating the cover would actually be another four weeks out. My husband even got on the phone to try to get answers, but received the same disrespectful treatment. We called again on October 6--still no cover, and the same manager was just as unhelpful and dismissive. When the cover finally arrived on October 10, they gave it to someone else without checking receipts. Another employee told us a replacement would be ready by October 13, so we returned to the store. The replacement cover was not even the right color, but at that point, my husband took it just to conclude our dealings with the company. To top off this disastrous experience, when I went back inside to get a copy of my receipt, the same manager flipped me off with both hands through the window. When I said OMG she is flipping me off I decied to walk out, the owner ran out of the store yelling at me as I walked away, claiming they had camera footage to prove I was lying and that the manager did not flip me off. He promised to email me the proof, which I never received. The lack of accountability and professionalism shown by the manager, the owner, and his wife was shocking. Given this treatment, and the apparent frequency of negative customer experiences, it is perhaps no surprise that they reportedly filed for bankruptcy. Every negative review you read about this establishment is true. I strongly advise others to save themselves the headache and take their business elsewhere. read more

Pros: Well, I got a fair price. If I had received what I paid for. Cons: Scheduling delivery was a nightmare - after repeated calls and voicemails, I had to call the sales line, who was able to get me in touch with someone to schedule. Surprised me with a credit card fee at delivery, after been repeatedly assured by the sales rep that there was no fee. Cover was backordered, and I am still struggling to arrange delivery and installation of cover and lifter two months after the hot tub was dropped off. Dozens of calls, many voicemails resulted in two appointments that have been made, confirmed and skipped. Never a single follow up to acknowledge that they skipped yet again another appointment. Master Spas makes a good hot tub, but these guys are totally incompetent. Stay away. I'm about a week from initiating a credit card chargeback. read more

Horrible Service! On Jul 18, 2025 I called Aqua Spa and ordered a replacement cover for our spa. I was told that it would be a special order and could take 4- 6 weeks. I agreed to the wait and paid the full amount at that time. I also order a replacement control sticker and was told it would be mailed out immediately. On Aug 21, 23 and 25 I called to check on order. (Seldom do they answer calls during business hours forcing us to leave messages or call back). I reached them on Aug 25 and told the cover was not in. I told them I also had not received the control sticker. They said it would be mailed out. Sticker was received a few days later. September passed and no cover. On Oct 11 I called to check the status and was told that it was in. My husband drove to Ft Collins and it was NOT there. They said there had been a miscommunication. In early Nov, we left a message stating that we were checking the status of our order. It took several calls and voice messages over several days and when we finally spoke to someone we told them since our last call the hot tub had developed a leak and the heater was not working so we didn't think it was worth the expense of the replacement cover and repairs so we asked to cancel the cover order and have our money refunded. We were told that we couldn't get our money back because it was a special order. We tried to be patient, hoping the cover would surely come, but now it's Nov 18 and we still have no cover! 18 weeks! We feel we have waited long enough. Our last call has not been returned and we are contacting the State Attorney General's Office to file a complaint. read more

From the minute bought this Michael Phelps spa It's been leaking, and this company's terrible and covering their warranty. No follow thru or coverage. This is a terrible company to deal with. We can even use the spa. read more

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Scheduled a maintenance call for a Saturday, they didn't show up. Showed up on Monday only to be asked to wait longer because driver got lost. After standing my ground, he finally showed up. Barely took 20 mins to get out tub going. Over 3.5 week later got a call to pay our balance, I asked for an invoice to see exactly what I was being charged, they refused until I got assertive. During said call to get an invoice I was treated like garbage with 3 people trying to interrupt. Was told 3 different prices on phone recording that I have proof of. read more

Waited 2 months for my cover. Sold me an out of stock tub. Just a train wreck from the start.

https://www.aquaspasinc.com/ The WORLD's WORST!!!! We purchased a large hot tub from Aqua spa's in April. We have already had one service call but there are still major issues. We literally asked for our money back because we hate the tub. We have spent a lot of time and money to get this tub installed. Aqua spa's has a policy, they don't do returns. Apparently they don't have a policy against selling crappy hot tubs. We even agreed to pay extra to upgrade the tub because it's such a piece of crap. Well, guess what the only available appointment AquaSpa had to address the issues ? Memorial day! Memorial day is the only day they can come. This is such a big issue. I'm going to have to change my plans to be here! Needless to say, I would NEVER recommend Aqua spa. Their customer service is terrible and their product is even worse! read more

Aqua Spas - This slime is after changing and cleaning the filter twice over three days - Hot Tub & Pool Near Me - Fort Collins, Colorado

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I see a lot of negative reviews here. Perhaps they have improved. My experience was good for the most part. Not great, but good enough. I had three experiences: sales, and two issues calls. Bought the Master/Clarity spa in December 2023. Great spa brand, fantastic, love it. The sales process was not the best. I had to call a couple times to close the deal, and to get the installation done. Not a good follow-through there. Once the installation was scheduled (had to call a couple times for that too), the installers were on time, professional and did a fantastic job. There was some glue on one of the pillows that would not come off, no matter what I tried. The installer said it would come off when the tub got hot but didn't. And the waterfall cover had grunge on it that also wouldn't come off. So called to get those replaced. Voice mails (they do not answer the "service line" and if you leave a VM they don't call back). Unanswered texts from when I sent the pictures. No status, no updates. I finally called the sales line and they ordered the replacements, but again did not follow up saying they did so. The things just arrived in the mail one day. Meh, got the stuff so not gonna complain any more. Good enough. Last Sunday, Feb 12, two months after buying the spa, it just shut down. Stopped; went to get in and it was cold. Called "service" and got VM. Called sales, explained the issue, and they said they could get someone out Thursday. So that's 4 days in the cold. Had to put a space heater underneath to make sure stuff didn't freeze. The tech showed up on time and fixed the issue -under warranty of course. It was a bad board. He had one in his truck. He was professional and knowledgeable, as was the installer. So I'm happy about that. Bottom line: Great spa, so-so to poor sales/service responses. At the end of the day I'm good with them. But they could use some customer satisfaction improvements. I'd say 3.5 rating. read more

Horrible customer service! Quoted us a price and after they did the service work charged to my credit crd on file over $100 more than quoted, and said he would give me a receipt later and never got one. Gave us a window to arrive for service call and showed up 4 1/2 hours late at and at 8:30pm at night with no phone call! When we called to complain told us they would take us to court for being upset, found out my husband was in law enforcement and said he and cops are LOSERS while screaming at us on the phone! read more

I guess there is a reason they only get 1 star and absolute nightmare to deal with. Customer service is a JOKE. from day 1 it has been bad and just went down hill from there. I have had my hot tub for 2 months, still waiting on filters, chemicals for set up and for the lights to work properly. They do not answer the phone, repeatedly miss appointments for delivery, repair, and set up. Parts are missing, they promise to follow up and nothing. I even made a trip to the Castle Rock store to see if I could get some in person help, but it was closed. I was told no one showed up for work that day. Do yourself a favor and get a spa someplace else, any place else has got to be a step up from this mess. My guess is they will not be around long if they keep this up. read more

Absolute worst service!!! All the trim on our spa was bent upon delivery was told it would be replaced that was in October. It is July and we are still trying to get the trim and panels placed. Nobody knows what's going on there. When asked to speak to the owner they always say he's not in. Sent him an email and got a box of jet covers which we don't need. Would NEVER purchase anything from this company. They don't care about their customers or their product!!!! Not even worth 1 star!! read more

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I contacted this company to service a spa on a property I had just bought. They did not show up on the day 5hey had scheduled. Found out they had charged my credit card when the service was scheduled. When I contacted them,they refused a refund, stating g they would reschedule. Bottom line, my credit card company found in my favor when I disputed the charge. My advice, stay away from these guys, they are nothing but bad news. read more

We bought a hot tub three months ago. They delivered it with the side panels and the cover missing. They set up three more times for delivering and never showed up. You could never get a hold of anybody and nobody will return the phone calls. Plus the new hot tub is not working and you can't get a hold of anybody for support. read more

This company cares very little about their customers. i scheduled a repair that was still under warranty. The 1st appointment was scheduled on a Sat. They called at 5 pm the night before indicate they do not do service calls on Sat's. They rescheduled for another day during the week. They canceled that appointment claiming they didn't have the part. The 3rd time they attempted to cancel I was told there was a change in scheduling. Weeks went by before they finally came out not caring that I could not use the spa jets. They only provide service on their time and simply jerk the customer around. zero respect for the customer!!! read more

We have had the most unpleasant experience, we bought our swim spa at the Denver premium outlets and the sales man was actually nice like any other sales man, he promised a date of delivery and answered some delivery fee questions according to his experience, he mentioned a crane cost would be around $700 it seemed fine. The date before delivery Courtney calls and mentioned the crane would be $1,400 or so depending on how far they have to extend it. It still seemed ok. Then she mentioned she would call back the day of the delivery with a more firm price.... She never called back. The crane got home an hour and half later than the swim spa we where all waiting. They did their job everything was great, the final price came up to $1,846 more than twice the original price that was mentioned. At this point obviously the crane company had to get payed so we payed out of pocket. Not to mention (we agreed to get financed for more than the swim spa cost to pay for all the side details) not a big deal except we where supposed to get that check back on October a few days after we bought the swim spa, we did NOT because Courtney front he office never bother to give us updates or call backs regarding our status, we finally got the check back on the mail a weeks after the spa got delivered so like mid November almost a month from the date we where told we would get it. We were relived it was delivered we didn't have to deal with them it was over.... NO! The delivery guys tell us that the sound system was not installed and that they would call us back on a date because a part was back ordered. Apparently it was going to get to their warehouse the following week so like November 14-18 guess what it's now diciembre 19 and no update no information no contact back I have called numerous of times to get an update I feel like they know my number and they just put me straight on hold. After holding they just say to leave a voice mail witch I have but no one ever calls back. I HAVE TEXTED MY SALES MAN MARTIN AND he kindly replies he will contact and get an update never does. I actually drove to the store back (keep in mind I live almost an hour away) and all the store can say is they will call back with an update no one does!! So that's my experience don't leave the store and purchase anything until they give you exact dates. And don't ever bother contacting Cortney from delivery she will never bother to call you back. read more

Aqua Spas - Aqua spa swim spa - Hot Tub & Pool Near Me - Fort Collins, Colorado

Service department is the worst. Been trying to contact them for weeks regarding another bad control panel in my hot tub. There is a recall on that certain panel. It is now discontinued. Can't get a live person to call back and with temperatures dipping into the low 30's, I can't get my hot tub above 82 degrees. Better to go through Master Spas and order direct and hope to get the right panel. Don't expect a call back if you have service issues. read more

Product is crap and customer service is lacking big time! My hot tub is 16 months old and so much has gone wrong. The outside panels are a constant problem with expansion and popping out. Jets pop out and break for no reason. Cover holds water, have had the control panel replaced at least 3 times as of now. Will not recommend to anyone! What a waste of money. Our last tub was 19 years old we will be lucky to get 5! Huge disappointment. read more

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I have been waiting on the service dept manager for over 3 months to contact me to schedule my repair! Ive also text several times with the owner Matt, customer service is non existent! read more

We purchased a spa in May of 2019 and have never had it completely serviced. The customer service people are horrible with Aurora being one of the worst. Basically we paid for service to replace jets, a faulty jet button, an ozonator that had never worked, and a cover clip issue. I waited over six months for parts to come in and they said they were on order. Then I went into the store after nine months and they had no record of any of the issues. They sent someone out immediately to fix issues and then tried to charge me for the ozonator that was not under warranty. I tried to explain that it never worded because it was found under the sprayed on foam and had no way to make the ozone. Nope-they hung up on me five times and continued to call back with a new person each time. One said it wasn't under warranty because I wasn't purchasing chemicals from their shop. Another said they were recording me. I said great, and when you listen to the recording you will find I have not cussed, but am upset because you are making every excuse not to fix the issues or take any responsibility. In the end the service manager, Cobie came and fixed the ozonator again and said to call him if there was an issue. Of course it was NOT fixed. I contacted Cobie and then the store and have never gotten a call back to fix the issues. A service call in June of 2021 and it is May of 2022. Items not fixed. DO NOT purchase a spa or get service from this rude, incompetent store. read more

LOOK at their ratings and keep driving to the new store. This place is awful.. We have been trying to work with them over a year on a $16000.00 hot tub we bought from them... There was a crack in the hot tub which started right after we got it.... They did a whole investigation and keep having us send pics, trying to prove we did something to it.. Finally they came and inspected and that's where it went south... Won't call back, lie, don't honor their product that we paid a lot of money for..... We even got our attorney involved and they lied to them... What a joke this place is... Our last talk on the phone with them was they were delivering the new tub in November.. no call, no show and no return call snice. Save yourself a headache and Stay away seriously!!!!!!! What a joke you are Aqua Spa and the owner should be ashamed!!! What goes around comes around! Stephannie Hairston read more

Want to thank the gentlemen, Casey and Aaron for installing my new hot tub they did a phenomenal job and we're very professional about it. And let's not forget Kira out of Greeley Colorado taking care of the sales part y'all did an excellent job!! read more

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Don't show up to make repairs when scheduled. Don't return phone calls. Horrible service. Horrible experience.

I just recently went into the Fort Collins location to purchase some spa supplies. I usually shop at the Longmont store but found it convenient to stop by on my way home. The staff was very friendly as they spoke about their new location and the reason behind the move. I purchased some aromatherapy crystals, and they were kind enough to offer me a free bottle as a customer appreciation gift. I have been happy with their customer service as we purchased a new hot tub cover through them and they went above and beyond to ship it to the Longmont store for pickup. Prices are a little high and I wish they'd try to keep them as low as possible to help existing and new customers be willing to spend more. But everything is expensive now unfortunately. read more

Super helpfu and easy to work with, asked questions, great experience... thank you guys!

Service is horrible! They never show up when they schedule something with you. They've been out five times to fix my hot tub still is not fixed. Then I get a nasty call saying I better pay or I'm gonna be turned over. This sucks never again while they do business with them. Please go somewhere else you'll be happier. read more

Over the past three days we shopped eight spa stores on 287. These guys lost us the second they started touting their "Master Force Bio-Magnetic Therapy System". It's classic pseudo-science, which means "sounds like science but is actually anything but". The salesman claimed that the American Medical Association says it works. Not only could I not find any evidence that that's true, I found the opposite - every study I found concluded that magnets do nothing, except for a placebo effect. I encourage you to research it for yourself, think critically, and demand evidence. read more

We purchased a blemished model from Aqua Spa in December a year ago. We did this knowingly as it was a workaround to the shortage of hot-tubs that is currently ongoing. The stated procedure was that it would be brought to factory standards by repairing/replacing any parts that were part of the marked blemish. There was some issues with the shipping dates in regards to what was stated in person, versus what ended up on the contract, but that is on me for not checking the contract. The contract also listed out a serial number for my blemished hot tub. We settled on the date that our hot-tub was to be delivered with reservations, but it was in the contract. Suddenly, Courtney, called us to let us know our hot-tub would be delivered. They also stated that the color on our hot-tub listed was incorrect, and if we were okay with a different color. They also said there would need to be an electrician on sight the day of install, because there was water in the unit. It would freeze otherwise. They said that it was -our- hot-tub, and the one we ordered. They never once said that it would be a demo-model that had been used. We said that the color change was fine as was the electrician, but I became suspicious. They were quite clear on the coloring because the model they were selling us had sat in a warehouse. Unused/untouched. That there was no water in the system at all. Given how they had treated us during the delivery process, where they quite literally hung up on me and told me to just "refund it, we don't make any money on these models anyways", I suspected they were being fraudulent. Upon delivery of said hot-tub, I immediately checked the serial number. This was not our hot-tub. They had baited us with one hot-tub, an unused one, and switched it with a demo-model after all. The serial numbers did not match at all. On top of that, they were unable to provide filters, our cover, or install a cover to protect this unit that wasn't ours. We accepted the hot-tub at the time provided that they would send us updated paperwork to indicate the change in serial number. I was concerned they wouldn't honor the warranty if it wasn't the same serial number. This has only been a few days since then, but no paperwork. Now, the cover blew off in a wind-storm, the hot-tub was filled with debris overnight, and due to the fact that it had no filter, it is likely very damaged. Rather than the unit sitting unfilled, as we had planned with the one we purchased that wasn't a demo unit, this one had to be filled and turned on otherwise it would freeze. Now, the debris has likely made it into the system itself and the unit is making a loud grinding noise. We've notified Aqua Spas of the issue, and had contacted them in regards to the Serial number bait and switch, the lack of a filter, and the missing cover, all. They have said they would send us paper work (didn't happen), ship us filters (they never arrived), and get us our cover(it isn't here). Next they will likely tell me they'll send out a service-man to repair the hot-tub that makes a grinding noise. Updated: They did manage to eventually get most things to how they should be. Except for the panels of the tub constantly break and need to be put back on. They charge me every single time, despite it clearly being a product issue. It finally sprung a leak for no reason and they wanted to argue with me over the phone about how they don't warranty freeze damage. It isn't freeze damage, it was full, it broke, now it isn't. After going round and round with them, they finally agreed to send someone out. And by the way, that'll cost you another couple hundred dollars. Except, surprise, they wouldn't be able to send someone out for an entire week. If there was freeze damage in that time, it wouldn't be covered under warranty. That I needed to, and I'm not joking here, put a corded ceramic heater inside of the panels so that it didn't freeze. Because they didn't have an emergency technician on hand to come assist me with THEIR product. I'm done. Absolute scam. Save yourself. read more

Staff is always attentive and my rep from two years ago still remembers me by name and is always checking on how things are going. If I need any help he is on it right away. Great service always! read more

Good luck getting service. They built it poorly and now will not even answer the phone. Totally ghosted after 5 phone calls to service and two email chains with pics. Nothing! Thanks for the $30 though to put a good google review. I already changed it though. read more

These are the worst people you will ever want to deal with. The owner Matt is a complete jerk to put it mildly. I purchased a spa over 3 months ago and it leaks like a sieve and they have done nothing about it. It has been sitting in my back yard now empty for 3 months. I finally had to call the manufacture myself to try and get something done. I asked for my money back and was told no. I was threatened by some guy named kacey on my delivery day after I refused delivery of the spa that had damages. I was told if I didn't take delivery he was going to sue me and he was calling the police on me. He even went as far as to tell me my next door neighbor called him and told him I am an ahole and I don't deserve a spa. What kind of a deranged person comes up with this sort thing ? Then the manufacture decided to replace the unit with a new one and they didn't show up on the delivery day and made more excuses and lies. Buyer Beware and please go somewhere else to spend your hard earned money ! I didn't even want to give a star but you have to ! The orange cord was what they left me to run the spa with. The 5 holes are self explanatory. read more

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It would be nice if we could offer zero stars. This place is not honest. They promise everything and deliver nothing. They made a mess of my tub, and it will never be the same. They have cracked my shell, they lost my cover, which they did replace with a new one, but the build quality was not the same. They gave me a very low budget replacement. They have a waranty which covers my tub shell and my parts, but they cannot seem to ever fix it. They want to charge me money for things under waranty. Maybe if they would not have sold me my new tub that really was not new and it had used parts and other issues, I believe that if I would have had a new tub, I would not have any of these issues. Stay away from this place, it will save you so far a lot of frustration and save you money. read more

Aqua Spas slogan is "Simply the Best" but it should be "SIMPLY THE WORST" We tried for two weeks to get replacement jets for our hot tub and was constantly lied too and given the run around. It's amazing how many times we were put on hold and forgotten. But the blatant lies Tom told us was unbelievable. If he was incapable of ordering our parts he should of just said so, but he lied to us/ on the phone and to my face. "The parts are ordered, they are in but the wrong ones, now I've ordered them and they will be shipped directly to your house". ALL LIES I tried their 1-800 number for service- guess who's in charge- TOM. And of course he didn't return my call. 2 weeks of this - and his co-workers, either must be ashamed and embarrassed for covering for his inadequacies, or just as bad. Never once did someone tell us they would fix this problem. I found masterspapartsonline.com and with the help of a young lady in NY, ordered my parts in 10 minutes. SHAME ON YOU TOM, and shame on the rest of the employees at this Fort Collins location. Better Business Bureau is getting this exact same feedback. read more

The level of scammed I feel from this company is beyond anything I have ever experienced. I work with contractors on a daily basis and rely on reliable trustworthy contractors. Unfortunately, I was in a hurry when making a decision to purchase the hot tub from Aqua Spas and found them through Master spas- as we have had a Master spas tub in the past with a great experience. We purchased a hot tub from Aqua Spas in November 2021 based on the sole premise we would have it up and running in time for ski season and their service department was always 24-48 hour turn time should we have any issues. Our delivery date was scheduled for the first week in December (Dec 6th) I purchased flights to Denver and a train ticket to be present as they requested. (Our paperwork says 2-3 weeks, we waited close to 5 and had to fight for that) The day before they were supposed to install they told me the crane broke down and they wouldn't be able to install and would update me when they had a new date. (We have since spoken to the crane company, and they confirmed there was no equipment issues- it was never scheduled) Once they finally scheduled the install it was around Dec 17th. My husband met them on site and they delivered the hot tub- however they were not able to setup it up fully. They asked us to fill it on our own time, and plug it in and it would work. We did that. The tub turned on but wouldn't heat. We called and they told me to remove the panel and put a space heater under it (seemed like a fire hazard to us) we did what they asked and watched it. Nothing changed. They told us when the tubs sit empty they sometimes have left over water (from their shop) in the pipes and to leave the space heater on. Still would not send anyone out to look at the tub. This was Christmas week. We did this for a week before they finally agreed to send someone. out. (Pulling my call records to show how many calls I made to the company for assistance) The service tech arrived and sure enough, the person who installed it forgot to do connect the heater (I have a text from the tech confirming this) so the heater was not turning on or activating at all. This was December in the mountains, hot tub full of water that would not heat due to negligence on Aqua Spas installer. Since then the tub has leaked, the heater doesn't consistently heat, and now the hot tub won't power on at all and the breaker won't even flip due to something electrical with the tub. The leak that we notice is most obvious is directly above the mechanicals of the tub as far as I can tell. (I am no spa expert, which is why I was so excited about them offering a 2 year warranty! HA well that's what our paperwork says. After 90 days of issues, they said I was out of warranty. They finally agreed to come out one more time to check for leaks. Their tech supposedly found no leaks. We got a second opinion and yes the tub was leaking and was drained below the filter level. We then just opted to have the other company drain it because it's always leaking or not heating. Aqua spas is now accusing me of lying because they consider this a "working tub" and think this is defamation. On top of everything listed above, the hot tub stopped powering on. We had an electrician out to verify and check the breaker. The breaker only has issues when hot tub is hooked back up to it. We have gone our entire "90" warranty time frame without a working hot tub. Our paperwork says 2 years. AVOID this company at all costs!! We have had master spa hot tub in the past and had a great experience. Aqua spas has ruined that for us. We have tried resolving with the company. To top it off, after the final visit from aqua spas, our hot tub now has melted jets and they are claiming its because of excessive chemicals. However they also said if it was chemicals the hot tub cover would also be damaged, and the cover isn't damaged. Again I am no expert and we are working with attorney's and expert witnesses to further evaluate. Based on the electrical issues and leaks over the mechanicals of the tub it seems like they just found a way to blame the consumer for their negligence. Simply put: 1) Installed with no heat in freezing weather 2) They get heater to work a week later- now tub leaks 3) Tub Leaks onto Mechanicals/heater/causes corrosion 4) Tub seizes up - "sorry customer, thats your fault" 5) Aqua Spas owner calls me from his personal phone calling me a liar, and saying I had a working tub. 6) Working to me and working to him are clearly very different things. If you want a tub that heats, & doesn't leak at the same time, choose a different company. This company believes as long as the tub holds water, OR heats, it is considered fully functioning/operable. read more

Aqua spas has been a great experience, from sales to installation! RJ made sure that we were getting the spa of our dreams... he listened to our needs, was responsive, and attentive. Courtney and Erika made setting up delivery easy. Dion and Dalton delivered our hot tub and made the transition to the new spa seamless. They were fast and had the best customer service we have seen in a while! Thank you all for the amazing experience. read more

Aqua Spas - Master Spa - Hot Tub & Pool Near Me - Fort Collins, Colorado

My mil purchased a spa December 2021. The sales person was very good at his job (minus giving us some bad chemical balancing advice). It has gone down hill since then: the delivery guys arrived after dark (long after our scheduled time), the spa has over 40 scratches on the acrylic surface and the panels have extra holes as if they had been on another spa with a different cover configuration. We submitted a claim and sent pictures to sales guy and service manager in the days following delivery. We were told panels would be ordered and would receive a call in 6-8 weeks. Nothing. Since the end of March I have been actively pursuing service on these issues; it is now June. The story changes EVERY time I speak with someone from the service department. I am too frustrated and think I'd run out of space to give you a play-by-play. Summary: Go elsewhere to buy your spa. read more

I really should have read the reviews before we purchased our spa. It was a terrible experience. We were told their electrician would be about $500. When the guy came, he was totally sketchy and quoted us $1000. We ended up finding our own because there was NO WAY we were going to pay this guy anything! Also, whoever was arranging for the delivery was rude and contradicted everything we were told at the store. On the bright side, we love our spa (didn't get a busted one like other people did) but DANG, that was a terrible experience! But that's not even why I am writing this review. We signed up for financing with them and the bank they helped us get our loan through is AWFUL!!!!!! Whatever you do, if you need to finance your purchase, DO NOT let them do it through Enerbank!!!! Unless you never want to be able to talk to a human or see what you owe. I have never dealt with such an incompetent banking institution. They definitely function like they are NOT actually a legitimate bank. I don't know how they are in business. Very sketchy and NO customer service. No way to see your balance. I was told to "guess and round up" when I was trying to figure out what we owe so we can pay it off in full. They are only available M-F 9-5, so if you work, good luck. AND when you do call, you will be on hold for a very long time. read more

I made a $50 ( REFUNDABLE) site inspection down payment toward a new spa. The new spa will not fit in my space and come to find out my old spa is an aqua spa. I could NEVER reach a real person for service to schedule an appt. for my old spa. I requested my $50 to be refunded, in JULY 2023. I have called at least 5 times. I was assured I would receive my $50. I have not and here it is Oct. 8, 2023. It really isn't about the money, although in these times of high cost of living $50 is $50; but it is the principle. Do what you say you're going to do. Have some integrity. read more