VERY disappointed. In August of last year I contacted them since we had just purchased a home with a pool. I let them know we didn't know anything about the pool and this was our first one so would like to make an appointment for them to winterize it. The appointment was made and they said just to make sure the winter cover was pulled out and the everyday pool cover was easily removed. Nothing else needed to be done. In January I contacted them to come and "open" the pool. I was required to pull the winter cover and fill the pool to above the filter things on the side, again nothing else needs to be done. We pulled the cover and it was a complete algae pond. When High Country representative showed up I asked him about it and he informed me that we should have put chlorine or something in the pool prior to winterizing. This is the same person that winterized the pool!!! So I think he's going to shock it and get it up and running. NOOOOO, he turns on the pumps, heater, pulls the plugs and tells me that I need to shock the pool and get it cleaned up. Again, not knowing anything about the pool I'm asking what I should do to shock it. He states put regular bleach in the water. I did so and took the sample in today to get checked. I told the boy at the counter that I needed to get the water tested and would like to see if I could hire someone to come out and show us how the system worked. Of course they can't do that. So I say just test the water, after minutes of him farting around he comes over and states that he needs all sorts of information about the pool. I completely lost it. I have told them we know nothing about the pool or the care several times. I ask for my water back and I will leave, he proceeds to pour my water out and say "my bad" SERIOUSLY THE WORST CUSTOMER SERVICE. I will pay a trip charge for someone to come from another area and pay more for the supplies before I ever use them again. read more