One word ... OUTSTANDING! I feel compelled to write about my hot tub experience from sales to…read morepurchase and service. I did my research, found Marquis to be among the elite brands and the bonus was that they are American made. We walked into Hot Tubs and Pool Tables Outlet in Manassas where we were very cordially greeted by Drew who was professional, knowledgeable, and extremely helpful with everything from explaining specifications to the ownership experience and expert care and maintenance. Once we were told our Marquis Epic spa had arrived, delivery was prompt. Greg and his team placed the spa exactly where I wanted it and made sure that I was completely satisfied. Drew had recommended Electrical Connections, LLC, Nate is the master electrician, who had us hooked up in no time so that we were ready to enjoy our spa. Now I am proud to support American manufacturing and Marquis is employee owned, but on occasion there are glitches and we experienced a leak from one of the jets - after calling Dawn regarding this issue, it was addressed immediately by James, their service technician. He came out right away, identified the problem, called the manufacturer who sent him a plethora of parts to ensure a quick and correct fix. Needless to say that this issue was resolved expeditiously and was some of the best customer service I've ever encountered! We are enjoying our spa immensely and would strongly recommend Marquis spas that you can purchase from an expert dealer. The team at Hot Tubs and Pool Tables Outlet are second to none; Drew, Dawn, James and Greg made thus an exceptional experience. When I have a question or need anything, Drew and the team are very responsive and you will feel treated like family! I look forward to using my spa and getting supplies and service from Hot Tubs and Pool Tables Outlet! I rarely bother to post reviews especially when I read such negative reviews from who I imagine are puerile and vindictive people who would find something to complain about in any situation.

I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

I went to rent a large air compressor for the day yesterday. They had 2 but gave me the one with a…read morenon functional jack leg. I took it anyway. I get to the job, checked machine over, 2 quarts of oil low on the diesel motor and low on antifreeze a bit. I filled them up and went about my task. It worked OK. I brought the machine back and told them that I had to add fluids to their machine, in a way as matter of fact. Well that's when it got weird. They told me and I quote, if you don't like it, never come back. My goodness, I hope you go out of business, you have no right to be in the customer service business acting like that. Good bye!​​

We were able to rent a jackhammer on Friday for a weekend rate that was unbelievably reasonable and…read morethe customer service was perfect. Next time I wouldn't even look anywhere else!

Terrible, awful, miserable. Those are the best things I can say about them. Signed the contract…read moreand paid a hefty amount in November 2022. Still waiting for items. Installation is terrible. On their third or fourth attempt at trying to resolve the first two poor installations. And the owner is rude. And his assistant, Dominque is even ruder. Paid for quality but got low service and really bad quality installation. Counter top in bathroom was too large to open toilet seat. Multiple attempts to fix hanging cabinets in kitchen. after 2 years finally got wine refrigerator cabinet but it doesn't fit. The list goes on and on. Avoid at all costs.

The worst experience I've ever had with any contractor!! I would give a zero as well…read more We ordered a small stone countertop for our tiny kitchen. It's been 1 month and the job isn't finished yet! It should have been such a simple job that took 1 hour. The designer forgot to tell the installers where to cut the holes for the sink and garbage disposal. They refused to reinstall the plumbing after they took it out so we had no water for a few day. We paid an extra 550 dollars for an outside plumber to put it back. Also, they destroyed the original backsplash that was there and haven't fixed it yet. Lastly, they forgot the backsplash do the countertop and forgot to level the piece of the countertop that they did install. I'm still waiting for them to come back and finish the job 1 month later. Fortunately, American Express stopped the payment

Technicians ALWAYS know what to do. I love my Spa...and all the SERVICE PERSONNEL. are…read moreAMAZING Thanks for quick and expert response. Mrs Herron, DC

Fast and reliable service on my hot tub. Lucas knows spas and quickly resolved the problems. I…read morewould definitely use them again because I think it's an honest service.

This place is AWESOME!! Great service and selection. Will always recommend to friends and familyread more

As a customer for the past four years, I can honestly say that Shannon's customer service is second…read moreto none. From the day we purchased our Cal Spa hot tub, he has been incredibly responsive, knowledgeable, and helpful whenever we've had questions or needed assistance. What stands out most is how much he truly cares about his customers. Whether it's recommending the right products, troubleshooting an issue over the phone, or making sure a repair gets handled quickly, Shannon always goes above and beyond. It's rare these days to find someone who takes such pride in both their products and their customer relationships. If you're looking for a hot tub and want to buy from someone you can trust long after the sale, I highly recommend Shannon and SHL. We couldn't be happier with our experience!

looking for a new zero turn mower. spoke with. Arlan who took my specs for Bad Boy Maverick HD…read more Carla provided cash price, connected me with Jennifer for payment on 9 July.Mower delivered following Tuesday 13 July in my driveway filled with gas and ready to mow. Mow it did. This one is indeed a bad boy. wonderful dealing with a business with high quality professionals swlling and delivering high quality products. Much thanks.

Raechel was a great help when I went there to see the zero turns they had. She is very…read moreknowledgeable on the products they sell and was a pleasure to deal with. I will definitely recommend Arbor Tech Supply to my family and friends. When you go there ask for Raechel and she will work with you and get the best deal you can get,

Fantastic local business. Jeff takes great care of my Toro snowblower and mower. He's honest,…read moreupfront, and knows his stuff!

We are very happy to have found Jeff, located in nearby Manassas. He has provided expert service…read morefor our Billygoat yard vac and Craftsman snowblower, with pickup and delivery, all at reasonable rates. A+

Tran and his team did a fantastic job creating a pickle ball court out of our parking pad. We use…read moreit all the time and love how it's made that area look better and functional. It's surprising how little space you need for a great play surface. We were able to pick out the colors and it was all installed over a couple of days.

Terrible follow up on warranty work. I've been after them for six months to come back to perform…read morewarranty work plus minor additional work. Have left several messages via phone and email. No response back.