I was scheduled for discharge from the hospital the week the temps dropped into 30s and our heat…read morequit working . This is the second time I've called customers preference for service and again, the response was immediate, efficient, and heat working again within an hour of arrival. If I could give more than 5 stars I would. It's hard to find a company with integrity not to mention just a truly nice person. They get all 5 star ratings for a reason; call them and u won't be disappointed OR overcharged.

Look no further, Just do it!!! It's 10:57PM and Kenneth/tech just left after repairing my parents…read moreAC unit this evening. I started contacting HVAC service repair companies via Yelp about 8:45pm this evening. Kenneth with Customer's Preference messaged back within minutes on Yelp and gave a great quote, but their next available appt. wasn't until 9am. I advised I would message back if I couldn't find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer's Preference 1000%

Our A/C stopped blowing cold air last night right before an upcoming week of 85 degree plus…read moreweather. I called Myatt to request service and they had someone come out within 2 hours of my call! Harold was wonderful! Got us fixed in less than an hour, gave me some tips on what to look for to troubleshoot when it stops blowing cool, and suggested I buy a maintenance plan where they come out 2x a year to check the unit before a problem arises. Everywhere else we called didn't call back or couldn't see us for 2 days. I am so grateful for Myatt! And the lady who answered the phone (sorry, didn't remember her name) was lovely and patient with my no sleep/hot/grumpy self! Thanks again for the prompt and thorough response!

Checked our AC system out that a tenant had questions about. Came fast and answered all her…read morequestions.

The EZR team was amazing! I had to have a complete HVAC system replaced caused by a leak from an…read moreupstairs condo mid summer in South Carolina! EZR fit me into the schedule, helped me design a state of the art system at a great price and sent out a cohesive, customer oriented tech team within days of my emergency! They were efficient, kept their pricing and timeline for service promises and made me feel that I was the only project on the schedule! Thanks EZR for keeping me cool!

We have used Peeples HVAC for 13 years at the recommendation of our neighbor who has depended on…read morethem for much longer. Their service is excellent, the technicians very knowledgeable, and response almost immediate.

They came out to our house to give us an estimate and tell us what was wrong with our A/C. Guy came…read moreout and told me that they needed to replace the damper and it was going to be a 6 hour job and they would get back to me to schedule a time. I had to keep calling them for 2 weeks, while our air wasn't working and my wife was pregnant, to get someone to come out and fix it, until finally I called another company to come and fix it. The other contractor came out that day and fixed it in 2 hours for a fraction of the cost. Peeples finally called me back after everything was done and said it would be over $1,000 to fix it. Now they are charging me $200 for the initial estimate... insane! FOR YOUR OWN SAKE, PLEASE DO NOT USE THESE PEOPLE. THEY WILL RIP YOU OFF AND WON'T GIVE YOU THE CUSTOMER SEVICE YOU DESERVE.

Ryan did an awesome job, very honest and trustworthy. Wasn't trying to swindle and charge thru the…read moreroof for the job. Highly recommend him. He also gave advice on other aspects of the house that could be improved for no additional cost- he was just happy to help- great service

This place is terrible. The communication was awful. My issue was ultimately resolved but they…read morenever called me back, I always had to call them for an update. It took almost 2 1/2 months to finally get a manager involved to escalate the issue with the manufacturer. The technician who came to my house was unprofessionally dressed, and didn't even say hello. The ONLY reason I used them was our contractor who did an addition to house used them and they had the warranty on the unit needing repair. I would not recommend these folks.

please for the love of god DO NOT do business with this company. They do not treat you like a…read moreclient whatsoever. I paid for my HVAC to be fixed before closing and it only worked temporarily before they told me I had to pay again for it to be fixed. I told them it was an emergency and I needed the AC to be fixed and they dropped the ball on scheduling me. if I could leave a lower star rating I would.

The customer service has been good the last 3 years we've had them service our system…read more HOWEVER, when our air conditioner stopped working, we were told that we needed a whole new system ($10,000) and we also needed new ducts ($6,000). My system is less than 10 years old and is still under warranty. Something smelled fishy. Called in a 2nd opinion and got the repair done for $600. In this case, it appears that Acute tried to take advantage and tried to sell us something that we didn't need. If we hadn't gotten a 2nd opinion, we would have spent $16,000 on something that could be fixed for $600. My trust in Acute is gone.

Company did a compete install with three furnaces, an integrated dehumidifier system, and a…read moremini-split. Made sure every unit was registered under warranty. Signed up for their maintenance plan, where they come out twice a year (Spring & Fall) to ensure systems are working correctly. I have had codes sometimes come up on the thermostat display, and M&B always has someone to answer the phone to forward the issue to their on call after hours technician. A company with good communication and services, especially their technician Rick.

They arrived at my house at 745am to replace both HVAC systems. By 5pm, I had two new Carrier…read moresystems cooling my house. The temperature in my attic was over 100 degrees and they managed to do the work despite the obvious discomfort. The covered all of the floors and left after thoroughly cleaning up after themselves and removing any debris. They explained how the systems work and all members of the installation team had a very positive attitude. The 'estimator' went beyond just looking at the heat pumps and determined that some duct work was needed for optimal efficiency and performance. On time, priced competitively and a great installation team. Highly recommend.

Pretty nice people... Quick and nothing to worry about. Would Recommend. It's always good to keep…read moreyour filter and AC maintained.

I have been with ClimateMakers for almost 12 years now and have had very reliable technicians who…read moreknow what they are doing. Both Nicole at the scheduling office and my HVAC technician Gilbert are very personable and efficient. I highly recommend!!!