Never sign a contract with these folks. The sales rep told us that we could cancel at any time but would have to pay the difference between the first visit 'offer' and the regular price of $89 per quarter. After 2 applications we cancelled. I should have known better than trust the sales rep and spent 30 minutes reading the fine print. I guess that is the normal business / sales structure of companies like this. I certainly wouldn't pay $89 for a 15 quickie spray only to have to call them back to complain about pests. I want them to be proactive, not retroactive. Do your job right the first time and then you won't have to be called back! read more

Really happy with Aptive. They have been awesome about coming back out if we ever need something respected. We aren't on contract with them anymore but they still honor great prices. We still have them come. They help with anything. I requested certain types of mouse traps and they made sure that's exactly what I got along with our other treatments. If you ask for something specific they will honor it. I love working with Aptive and they have great technicians and customer care. read more

Colin Taggart was our technician was super friendly and helpful. This has been the best technician since we had the service for over a year but they have been all helpful read more

I feel the technician did a good job under the circumstance of the weather conditions at the time of the service. My concern is how effective is the treatment during a storm front that was producing 50 mile an hour winds constantly. I believe that you should of rescheduled on a day that would be better suited for the treatment. Shayne read more

I have tried unsuccessfully to contact your company for 2 weeks. I am a current customer. I was happy with your services in the beginning but not at all happy now. I have tried sending messages, I sent a picture of the ant colony and no response. For 2 weeks no one bothers to call me back. Today is Saturday so I tried once again. I got through to someone taking messages. She told me they were hiring more people to handle calls & service people. I guess you have gotten too busy to handle your faithful customers. I will close this account and hire someone that really is "customer satisfaction guaranteed". You certainly are not read more

The technician Alema is fantastic! He was kind and helpful and gave us tips on how to prevent pests in our garage. We will definitely request him by name going forward. read more

Our tech Ken was great, he called us 45 min before he needed to come so we wouldn't have to sit at home and wait for 4 hours. Ken was very informative and let us know exactly what he had done and what we needed to do to make the service full proof. read more

Once again, aptive is scheduling quarterly visits only two months apart! Beware! They have fraudulent business practices. Make sure if you're using this company you are only paying quarterly as you sign up for rather than 2 extra billing cycles per year!!! read more

AVOID THIS COMPANY AT ALL COSTS I wish I could give zero stars. The company has extremely bad customer service, from the Area Manager down. They refuse to work with schedule services and then charge you when a service has not been provided. I have sent 20 emails about charges that were not provided. With no resolution, I have resorted to filing a fraud claim with my credit card company. They also illegally accessed my property by trespassing through my neighbors property . I have tried to cancel my services going forward with no response. By reading other reviews this seems how the company does business, someone needs to shut them down. AVOID THIS COMPANY AT ALL COSTS. read more

Horrible company. Salesman lied about getting free reservice and that I can cancel free of charge anytime. They only sprayed my exterior and when I scheduled a reservice for the interior they wanted to charge me for my quarterly early instead of the so call free reservice. I would never recommend this place to anyone. read more

I didn't receive the notice Aptive was servicing until late Wednesday (June 10th) and the office was closed by the time I saw the email since I do not live on my smart phone or computer. With the COVID-19 situation I cannot afford the service call right now. I sent an email reply that I needed to cancel and that I would be calling today. The back gate is locked so I don't know how you were able to do a thorough and complete job-especially since you cannot access the back and sides of my home. The credit card has been charged and I have tried three times to call the office after 9:a-holding each time for 10 minutes with no answer. I am really unhappy right now! read more

The technician seemed constantly annoyed when we were trying to show them where we were experiencing problems. After several treatments there was no noticeable improvements. After randomly rescheduling us without any explanation we decided to take our business elsewhere. Save your time and find a different company. read more

I was not home but my husband said she did not let him know what she did, and left without touching bases with him. He also said he did not smell any thing that had been put out. I was told they would put mouse traps. read more

Check your neighborhood cameras to make sure your house is really getting serviced! I hate leaving bad reviews but I'm doing so because I found out what happened to me, also happened to my friend the very same day. I got a notice our home was serviced, I never noticed anyone in my yard. My cameras never picked up any person in my yard, but they did pick up an Aptive truck sitting in my neighborhood with the service tech never leaving his vehicle once. When I mentioned this to some friends, one said the same thing happened to her that very day. Come to find out it was the same company. Its sad because I've trusted this company to have done what they said they did. Now I'm questioning what I've been paying for. The first time I contacted customer service about this, their response was, "we have data proving he was at your address from this time to this time." Funny, it was the exact same time my cameras have him on film pulling up to my house, taking a nice little break in his car and driving away. I do have to say that their customer service once I got through to management was very polite and apologetic for what happened and they handled the situation well and won't be billing me and will be sending someone else to do what this other person should of done at no charge, but its still not enough to keep us as a customer. If I cant trust you, you don't get my money. read more

This tec did great. He was personable and seemed to know what he was doing. We are happy!

So I had a rodent problem and spiders. We just bought our home and found out there was this issue. So we called aptive paid for the 6 months up front 475 dollars. I called several times to find out when they were gonna come spray and set traps, I would call on Monday they promise me someone would be arriving on Wednesday between 1-4 we waited at 3:55 we get a text saying that our tech will not be able to make it. I called back they promise me some one will come on Friday first thing. We waited all day no one came. We called and they state that were not on the schedule. So they put us on the schedule for Monday. In the mean time we have all been attacked by the spiders. So Monday comes, we get a text message saying your tech will not be able to make it. Thats it I have had it! I call and ask for a refund. THEY HUNG UP ON ME! Told me to dispute the charges with my bank! **Warning do not use this company! SCAM** read more

"Caveat Emptor" (buyer beware). Rarely use door to door sales. Salesman seemed decent, I listened long enough to justify signing up. Sales tactic of "we have technicians that will be treating other neighbors homes this week and can offer you a special deal" (paraphrased on recollection). Signed an agreement on (1) basis of other neighbors, (2) seemingly good guy, (3) liked the idea of more organic or the less harsh chemical type treatment philosophy, (4) the treatment around all windows, eves they brush to remove cobwebs and dust for a more effective barrier for spiders, bugs, etc., (5) spray foundation and ground out 10-15 feet for strong ground barrier of pests, and (6) interior spray for any problem areas (focus of a few windows in basement and ground level). Went for the full service solution. They were offering some sort of payment plan, believe quarterly. Technician shows up (younger college age person, attitude was it's a pay check). These are not seemingly knowledgeable pest control technicians, it's hiring people that want to make $ for themselves and service is seemingly low priority as they probably have reasonably high turnover or seasonal personnel. They aren't in it for the long-term or being a top tier technician in my estimation having used other services in the past that are locally owned, operated and seem to have more stable focus on customer service and retention. Watched technicians work for start, no way he executed all the points sales person sold me on when I signed the agreement. Home is basement + 2 stories, nearly 5,000 sq ft home on 3/4 of an acre and vegetation all around. He was done in 20 min and asking for me to sign the document of "completed services". I questioned if he completed points made above and he suggested all work is done. Signed and then inspected later. certainly did not brush and treat all ground area, windows outside and inside as discussed with sales person. because I know what it takes to spray just the outside along the foundation without any meaningful barrier and it takes more than 20 min. The sales person said initial treatment + 2nd treatment within 30 days need a 2nd application to really secure barrier for the season. then 3 quarterly treatments to maintain. I awaited contact from corporate or whomever is to schedule 2nd treatment. 60 days, then 90 days later... still no word from them to schedule and follow-up per the agreement. They were sending me an email at 90 days for payment, because fortunately my credit card wasn't clearing. I called and said, they hadn't met the terms of service that were presented, sold, and I agreed to. I requested to cancel the service. they suggested I OWED $300.00 or whatever amount to buy out remaining balance of the agreement. I said, good luck with that, I will go to small claims court before I pay for that, considering they failed to delivery on their service. The customer service was very poor, lacked sympathy or willingness to work around and offer some smaller $____ to buy out. Ultimately I suggested I'm terminating for cause on their end, not because I am voluntarily terminating for my own reasons. Frankly, I don't believe their treatment would have been effective, it's all organic and not sure it's going to do the trick if it were applied correctly. More importantly, I don't trust the competency of their people given the perception of hiring practices. Making the owners lots of money... they were the ones that owned another pest control company and sold it and started this new business. Seems the focus is to make $, not serve the clients best interest. For that reason, I suggest "buyer beware". read more

The technician Dallas came by our home to provide a quarterly spray. He arrived, rang our door bell and told us that he would be spraying, then proceeded to go sit in his truck for about seven minutes before driving off. We never saw him take any equipment out, spray, or do anything other than sit in his truck on his phone. Our interactions with this company has been nothing but negative, and we are cancelling service. read more

See the completed service email and the photos I just took when I got home an hour after they left. Continue to be disappointed. I even emailed them my concerns in advance and still they failed to do what they say they do. read more

Aptive Pest Control - What they said they did. - Pest Control Near Me - Murray, Utah

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AVOID!! AVOID!! AVOID!! These guys are the worst!!! They will get you to sign a contract for quarterly sprays @ $74.00 todo the first spray. Once they have your signed contract they will bill you $99 four times a year and a fifth time they bill you for $74.00 so they bill your card 5 times in a year. there tech comes and parks in front of your house, they will sit in there truck for 10-15 minutes and then leave, when you call and tell them their tech did nothing they want to argue with you and say that the GPS in there truck shows that they were there, that's nice he parked In front of my house and didn't get out to do any work. read more

Today was my first service. Josh Z seemed to do a great job. He explained what he had done, where and why. Customer service he aced that. Very nice and patient. He will be back next month so I may have more to say then. So far so good. read more

Aptive Environmental is a company I would never recommend to anyone. There sales reps are all talk and tell you one thing then the actual people spraying tell you other and don't do what is agreed on with the sales rep. Sense there first spraying I have found many spiders in my house, called and told them they had someone come back and spray the inside of the house. A day or two later we still had spiders just in the garage and basement. I never had problems when beeline would come and spray. I am now stuck in a contract for a year and very unhappy with the service they offer. read more

Don't sign anything from this company. They spend 10 minutes in your yard, are afraid of wasp nest sta so I had to knock it down and use the same product all around the house and didn't adddress my flower beds. I had 1 car parked in the garages I the tech just sprayed along the door. I called the sales guy to cancel services and left a message. I was surprised to get a notice a few months later for another service. I told the tech when he came to the door I cancelled them and he left, but I was charged. Now I'm in collections one and my credit is being held for ransom to pay $230 to break my contract that I thought was done. I asked for information for the sales guy to clear it up with him but they only pass on your information to the company they contract sales reps through. I haven't heard anything except the collections company phone calls! read more

They have horrible service. I've had more bugs and pest since switching to this company. They are horrible. I cannot wait until my contact runs out this spring. Do not sign a contract with them, do not use them. Waste of time and money. And their app never works. read more

The technician was on time and did a great good treating the yard and home! Our main issue were spiders so I was impressed with how thoroughly they cleaned up the cobwebs off the house. The price was fair and I have no complaints whatsoever! I would 100% recommend this company to anyone read more

Long story short, they moved my quarterly service up a month, literally 2 days after a re-service, wouldn't answer their phones or return voicemails to see why it changed, their app was down, and then they came and charged me $97 for something I didn't want or need. Wouldn't refund the charge. Ridiculous circumstance and some of the worst customer service I've had in a long time. Enjoy the analogy. Say that you went to the dentist and they charged you to take and examine x-rays. Great. You made the appointment, got a service, paid the amount, and then set your follow-up visit for a month later. Then, you get an email saying that they're going to examine your x-rays again and charge you money to do so. You try to go online to cancel it, not an option. You call and are directed to download their app. Doesn't exist for the time being. You call again for clarification. No answer and they say they'll call you back. No call. You call yet again. No answer and you leave a voicemail saying that you don't want them to examine the x-rays again because that makes absolutely no sense. There is no added benefit at all. Next day, you get work off and you go to their office (my home in this analogy) so that you can talk to them face-to-face to explain that you don't want the service since they're not returning your calls and have no other system to notify them. You're waiting in the waiting room and then you get notified that they decided to examine the x-rays and charge you extra money. The dentist or hygienist or secretary never spoke to you, just decided to let you wait there and then charge the money. And then on top of that it looks like they cancelled your actual follow-up appointment. Finally, no response to multiple attempts for weeks to try and reconcile the issue. Can you understand why this is infuriating? read more

Aptive Pest Control - Change of service and duplicate service 2 days after initial! - Pest Control Near Me - Murray, Utah

The service person that recently came to my house gets 5 stars! She was very nice, professional, and was genuinely concerned about my situation. The rest of my experience gets one. My initial spray did absolutely nothing. I made contact with the sales rep. and nothing was done. I called customer service on 3 separate occasions, 20 -30 minute wait times, I politely asked to speak with a manager of the sales rep. I was told they would make note of my request and send it to that person. I still to this day have not heard from anyone. Pretty bad customer service on the manager's part. Each of the customer service representatives were very nice, professional, and truly seemed to care about my situation. I can't wait until my contract is up...won't be soon enough. Leah H. read more

The beginning was ok... the tech came out and serviced on time and everything, super nice guy. We were still seeing mice in our garage though.... So I tried calling the office over and over and over again and could not get a hold of anyone for a re-service. I downloaded the app to schedule the re-service myself. I gave them my window I was available and figured this would be resolved. I get an email (while I was out of town) saying the guy came to do the re-service on July 2nd.. which was NOT one of the days I was going to be home. The reason why I needed to be home was TO LET THE TECH INTO THE GARAGE SINCE THE PROBLEM IS INSIDE THE GARAGE. So this was a complete lie. They did NOT come to my house and fix the issue because THE ISSUE IS IN THE GARAGE AND NOBODY WAS HOME TO LET THEM IN. We are so upset with how horrible they treat their customers. P.S. the re-service STILL has not happened, and we STILL have mice in our garage. read more

I would give zero stars but the lowest I can post is one. You suck. $99 bucks for 15 minutes? Plus when we aren't home you don't leave any proof of even being there. No card or anything, just a $99 bill. You tie us into a year contract so we can't back out until the year is over. Never again. read more

Found out we had a vole problem, called several places and these guys seemed to be the one. Had our first appointment and the technician did his job, but I have been calling them for a return service for a week, left 3 emails and nothing. Placed on hold by the automated phone app for over 50 min the first day. Finally clicked the new customer link and new money? Answers within 2 min. But I am still waiting on my return phone call to set up my appointment the next day. Great customer service from their offices, not. Looks like I am looking for a new pest services today. Sean read more

So far I'm not impressed. The service providers are limited to what other companies offer and the customer service need big improvement. You shouldn't have to be called back when trying to schedule a retreat (which they didn't call back, I had to call them a second time).... read more

When the initial scout came to sign us up with their service, he promised that the technicians coming out to our house would have something to cover up holes in the underside of our awning that we have seen wasps/hornets (I'm not sure which) crawl in and out of. Since these flying things had recently stung my wife and almost got my 9-month-old baby, I was excited to hear this. We want to go outside in the sun, especially with COVID-19 being such a downer. When the technicians actually came, they said they couldn't do what the scout had promised. So now the whole reason I signed up for the service is being ignored... :/ They said I need to hire someone else to take care of this problem. But if pest control won't cover the wasp/hornet holes (and find potential wasp nests within my awning), who do I hire to take care of that...? *EDIT When the technician came, I specifically told him we have black widow spiders in our window well. The window wells have grates over the top, and I asked the technician to knock if he needed help getting the grates off to take care of those spiders. As I mentioned, I have a little girl at home and I do not want her bitten by a black widow. Not only did no one knock on my door, but my wife also didn't even realize the technicians came and went. I just went downstairs to check my window well and there is a MASSIVE web with at least 4 spiders I can see. 1 of which seems to be a very pregnant-looking black widow. *face-palm* the one thing I SPECIFICALLY asked for. To drive my point home further, I just looked outside and saw wasps hanging out on my front porch awning. Thus, 1-star: Nice people, useless service. Guess this is gonna be a $500 mistake I learn from forever. Please learn from my $500 1-year mistake. I will not be signing up with these guys after this contract is over. read more

We signed up after moving into our new house. They did their first spray and we didn't see any change. They came a month later, for another $100, and still the spiders are everywhere. I called for a re-spray and they never showed up. Now I'm trying to cancel and they want $130 just to cancel when nothing has worked. How is this ok?? read more

Showed up promptly on scheduled day. Effective spraying for the pest control issues we have - which only required external spraying. Courteous and pleasant to work with - both technician and office staff. read more

I never once saw someone come and spray. I was home all day. Since that time weve had the kids stung twice by bees and have killes over a dozen spiders!! How when you spray are the issues still this bad? And when i asked for you to come back its over a week later?!! Very frustrated! read more

Never even showed up for the service but they sure did take they're money very in happy with they're services I would never recommend they're half assed services read more

Sandy, Utah. 10:20 am this morning. In a convenience store, customers standing in line. An aptive tech comes in and is not wearing a mask. Both our county and the store require masks in stores. A woman, with a kid (both masked-as everyone else in the store) asked him to please put on a mask. He said he didn't have to. She cited the rules and pointed to the sign on the store. He still refused. Shouldn't have been wear a logo'd work shirt if he was going to be an a-hole. read more

My first experience with them was a door to door salesman (beware). We dropped our previous pest control business in favor of the promises from Aptive, and a recommend that when we spoke to the referring neighbor was never given. The first visit to our house was as advertised, but it went downhill from there. We had two outside treatments with no inside treatments, and had to call to get them to come out and actually do the job. Our last visit I found out about with a Ring notification of someone walking up to the front door. This was also captured on our CCT system, and recorded for a total length of 7 minutes. They also entered our back yard without notice or permission. When I called to cancel I was told they were there for 32 minutes, and I would be sent to collections if I did not pay for a service that was never rendered. We said we would make a one time payment just to get rid of them, and stop services if they came out and sprayed the inside and outside to make up for the previous long 7 minute visit. Today we got a robo call telling us that our service appointment for this week was scheduled, and if we wanted the interior treated that we would have to call and schedule for a different day? So I called again to insure our cancellation stuck. The lady said all she could do is cancel this quarters service, and I'd have to talk to a manager. After several apologies and promises that we were now officially cancelled, I still have nothing buy yet another voice promising cancellation. We will put a stop payment notice in with our Credit Union incase any attempts are made to charge the card. I wish I had taken the time to read the bad reviews for Aptive, and their shady billing practices. In addition, had I any idea that my pest problems would have increased (not counting Aptive as a pest), or their promises of vol removal was as hollow as any other promise made, I would have steered clear. read more

Awful 99.00 sign up fee then every 3 months so I thought again this month and another 99.00 fee when my wife called they said we are required to pay so she told them to cancel our service they said that will be 150.00 to cancel so they are willing to loose a customer over 99.00'wont even budge we were never told about the extra fee we will cancel awful serve stay away Utah read more

Do NOT use this company!!!!! They are very overpriced for the actual service and have fees I did not understand. First I paid the "discount " on the first visit of 120 dollars, that's fine. Then one month later is when the "quarterly" charges kick in, not 3 months later. I basically paid 220 for sluggo! Now I am going to pay 150 to cancel my service. So if you feel like paying a total of 370 dollars for sluggo by all means otherwise go to Home Depot and get 2 years worth of pest control products instead! read more