I am so disappointed in APS's rates. They are a monopoly! If we had choices of electric companies they wouldn't be so high priced.

They are a monopoly that continues to increase prices. Today they decide to shut down the power in flagstaff because it's windy. It's always windy in flagstaff so what is so special about today's wind? They claim to prevent a forest fire. Why was the power never shut down during all the previous active forest fires? This company is a tyrant. read more

This company disgusts me. They want to charge you millions of dollars but when you ask about what they are charging you per day, they dont want to even have customer service answer you question. There needs to be a lawsuit by the AG because they are a Monopoly!!! read more

It's a shame we have no choice in utility provider, as APS is the Enron of them. They are completely inadequate in all regards, and have zero consideration for the customers that put food on their tables, much less a humane bone in their corrupt organization. Especially customers that have gone solar - these customers are the scum of the earth to APS. DO NOT trust APS at any costs with changing your plan either, as I (and most all APS-provided people in my circles) have jumped from plan to plan multiple times promised savings, of which none have saved us anything at all - in all cases, we have paid more on the "suggested" plan to "save more." BS company that needs to be purged from existence. read more

Be advised that if you are participating in the APS "survey" program, after you get 500 points (which takes several months of answering surveys) they are going to reward you with $5. Consider not wasting your time helping this private company make profits. read more

We are not happy with APS company coming out and messing up our backyard tree! We understand the tree was growing close to the line, but to cut it so ugly! Come on, dont you guys know how to cut a tree? I know how to cut a tree! Don't touch our trees anymore! read more

APS - Our tree massacred by APS workers! - Public Services & Government Near Me - Phoenix, Arizona

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This is what most Arizonans don't know about APS. Their solar is sold to other states while we pay outrageous prices. They should never get approval to raise our prices! read more

APS - This is why our electric price in Phoenix is so high. Read these please - Public Services & Government Near Me - Phoenix, Arizona

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Expensive, frequent outages, horrible robotic customer service line that isn't helpful at all.

APS, why? Why should APS be in Paulden AZ? Why can't we have SRP? It rains one tenth of one percent, and our power goes out. We have solar, and even though I drove down hwy 89, not one service truck could be seen anywhere? New vehicles every three months, yet APS can't keep the power running for an entire month? It's a monopoly! A pole in Northern Chino Valley has been worked on for over three months. Not more than one pole, yet only the one. How incompetent are your employees? Does APS have a one pole per year plan? Our luck, this same power pole runs to Paulden, and even though we lost power over two hours ago, not one APS service tech is working! I guess that Phoenix technicians are open 24/7 and small town APS is only open during banking hours. APS should be sued! Why can't small towns have a more reliable company than APS, who probably can't read, write or do basic math? I'm sure that these last two hours will turn into days and weeks, so, for my inconvenience, I better not get a bill for August! read more

Nothing but a bunch of heartless, greedy, scamming, worthless wastes of oxygen working for this company. Never had bills this high, nor have I ever had my power shut off, especially without receiving a shut off notice, and while on a payment plan that was arranged by them upon me moving into my unit. Literally go directly to hell, disrespectfully. read more

This company loves to scam people out of money. They charge WAY too much for something that we shouldn't have to pay for in the first place. I'm sorry, but we shouldn't have to pay a corporation our hard earned money to not DIE of heatstroke. I'm from northern California and lived in a 2 bedroom 2 bath 1000 sq ft apartment and my PG&E energy bill was never more than $100/month. I moved to AZ and now I live in a 800 sq ft 1 bedroom apartment and APS has the audacity to charge $200-330/month for basic energy! I can't keep up with their bills! I zeroed them out in February and gave them $400 again in April and now it's August and I STILL owe them $1100! The bill says that they're billing me $130/month, but then why the f@ck do I owe them so much after not even 3 months?! They love to stack on late fees and charge more than what the bill actually says. Eff this company. Move out of their service area or go solar. read more

WTF APS? I live in Uptown and just this month alone the whole neighborhood from 1st. to 12th St. has had the power go out 3 times already! For hours! How is it that this company can't fix this issue yet feels completely fine with raising rates again?! This is what a monopoly looks like! read more

Over charging and trash company. Asked about rebate and incentives to upgrade my homes efficiency. Was laughed at by the drone in the phone. Go with SRP. They have a great map on their site that shows where they and this trash company service. The corrupt corporate commission turns a blind eye. In a true free market they would not stand a chance in hell. Even in the stock exchange they lose money. Poor management and if you work there you are trash as well. read more

Power went out for the millionth time this year in my neighborhood. It's it's already the next day and still no power. Food went bad. Thanks I wonder what I'll feed my toddler. House is hot as hell so sleeping was a nightmare... about to go into work and probably won't have power still when I get back. read more

Greed and destruction of the environment with no real incentives for people to switch to the limitless sunshine we get here in Arizona. The cool rewards program and website give you limited benefits with maximal discomfort. Travesty that in a state with such higher potential for renewable power, there has not been a substantial investment while fossil fuel subsidies reign supreme. read more

Company is terrible with prices due to being a monopoly. Government should step in and crack down on them. They sell our solar to other states instead of to the people they get it from so they can jack up our prices. read more

The power went out due to a blown transformer and with 2 hours they were installing a new one. This crew was sharp and on point, well educated and got the job done efficiently. I do commercial and Industrial ac so I know what a good service crew acts like, they were pros. read more

If you can use literally ANY other power service I would. Here's my harrowing experience. In December I moved into a 690 sq ft 2 bedroom apartment. At first the bills were reasonable like $45-60 in the winter. In the summer you expect your bills to go up a bit so I'm thinking like $150-170 would have been reasonable. Cut to June. My air conditioning died which is a whole other review (University Pointe Apartments). So I got a tiny portable one that only cooled one room in my whole apartment. So I'm expecting the bill to remain reasonable around $150. Nope. It was $362 that month. I figured I used too much lights or TV so I cut that out and sat in the dark for a month to see if there was a change. It went down to $332. I continued to live like a dad who screams at people for turning on lights or messing with thermostats but it really didn't change anything. And I still didn't have an air conditioning unit so I couldn't figure out why the bill was so ridiculous. Eventually the place was condemned and I moved out. I just got my last bill from APS and it's $312. I will literally vote for prop 127 just to get back at them. This is the worst power company I've ever had to waste money on. Try for SRP instead they're a lot more reasonable. Seriously don't pay these jerks your hard earned cash because they will suck you dry. read more

I knew when I chose my home I'd have APS. It was the only con; they simply suck. From top to bottom APS employees are rude and trained in un-helpfulness. Is that a word? I just got off the phone with a threatening young woman and an insulting young man. How are we as members in this community going to fight back and demand better services and community relations from the only "power" company available for us. I Love SRP (Salt River Project) read more

Are you Fucking kidding me! You did NOT leave a disconnect notice on my fence for a non payment of $49.57. Hold it, let me check that again. Oh yes you did! For a mere $49.50 are you kidding me!? You Mother Fuckers! I Fucking hate you! I'm sorry I didn't get your Damn bill ... I practiclly never pickup my mail because all my bills BUT yours are auto paid. My mailbox is nothing but a heaping pile of junk mail and your F'n bill. And no I'm not going to let you automatically deduct from my account. I don't trust you, not even a little. And no I'm not giving you my e-mail address. I have no doubt you'd sell it to some spammer in Burma for a penny! And no I am not calling your B.S. payment line in India and then call you back with my payment confrimation number! You can go to Hell! You'll get your damn $49.57 when Wells Fargo get it to you, you bastards! And if it weren't for Yelp! I'd proabaly go off the Damn grid just to spite you Fuckers! Assholes! read more

Okay so I assumed that if there's only 2 electric companies in a city and you don't have a choice which one you get with your residence, there wouldn't be much of a difference in service. Well. I guess I'm a fool. I've been with SRP since I moved out on my own and I didn't love it because I was paying for a necessity but whatever. Responsibilities as an adult, right? Then I move to this place that happened to be in a small pocket in Tempe controlled by APS and BAM my electric bill went from $30/mo to $75. Well that's strange, maybe it's just some startup fees/deposit and I guess I accidentally left the heater on all day a few times. Oh, just kidding, I have SIXTY DOLLARS OF FEES. My actual electricity usage? $15. This is absolutely ridiculous. I'm sure my neighbors think they're living next to a psycho now, because you should've heard the tantrum I threw (assumption could also be due to me being alone most of the day, talking and singing to myself rather loudly, but lets disregard that fact). Sweet, fee-less SRP, I can't believe I took you for granted. If I could, I would break my lease over this just to move back to you. Now I know why you're supposed to ask what electric company is used before you move into a place. (Very expensive) lesson learned. Once I'm out of here, APS is never going to see a penny from me again. Doesn't matter that my actual electricity service is fine (the 1 star), but the fees are just plain unfair and bad business practice. I can't believe they're still around. read more

APS - My bill for one month of service with APS. Highlighted is the actual cost of power used that month. The rest are monthly fees. - Public Services & Government Near Me - Phoenix, Arizona

Horrible. I just moved from Chicago.. you know the Windy City, where there are constant snow and wind storms. I lived there for 6 years and lost power once. In less than two months, we've lost power at least 6 times. On top of that, our bill is insanely high. For the month of July we were not even living at our house and our bill was over $400. Such a rip off and a scam of a company. read more

I am going to call them about this today, but I am pretty livid. They blocked off my road to fix some lines, no problem, but the guy directing traffic over on 331st Ave behaved very inappropriately with my children. I have 8 kids, but 4 were in the yard riding their bikes (aged 9 to 12). They were curious about what he was doing so they were asking him (apparently) annoying questions like "What is in the bag?" and "How long do you have to stand out here?" ... he got annoyed enough to say things like "It is none of your F******* business, you all are a bunch of little b******." I went out to speak to him sort of harshly and he said, that the kids were throwing rocks at him and broke his phone. What he didn't know is I have cameras all over and one of them is pointed directly at that corner. None of what he said happened. I told him this info and pointed the camera out to him, and he said... "Oh... ok, yes ma'am." in a defeated tone... So once he realized I caught him lying, he became a lot less combative and more submissive and reasonable, which I appreciate, but I was still not happy.... I informed him that if my children got on his nerves to simply ring the bell on the gate and I would address it. I also sent my children to ride their bikes away from this disturbed man in our back yard. After I made my point, I started walking toward the house. At this point he was on his phone texting and such again (the same way he was when I approached him). I am shocked APS allows this practice during work hours, but whatever. My kids also said he was cussing out someone on the phone... they asked me what a F____ whore was. That was a fun conversation to have with a 9 year old ... As I walked away, my kids told me more about what he had said to them. He claimed he was in prison and gave them graphic details on anal cavity searches. I was shocked about what they were telling me. I was so angry at this point, but I felt if I addressed this additional topic it would escalate. I also have Myasthenias Gravis, so walking back out there was impossible for me at this point. My landline was also down... I assume from the work they were doing, so I could not call APS and warn them. My children are aged 8 to 30. The 4 that were out there talking to this man were 9 - 12. When my oldest son (who is 30) came to the house, he was livid, but the man was gone for the day. He will be speaking with the supervisor at the construction site today. Maybe this man has mental illness, regardless, no one should be talking to children or even around children with such vulgarities. This man should not be around children, or should be monitored when children are around. read more

Horrible company .They changed rate on me while i was overseas. Called Katherine .customers care resolutions .after i got a $326.90 Bill . she told me it was not the companies fault. Looking forward to go Solar Soon. read more

I owe Steve Nash an apology - his wife cheated on him and had a kid out of wedlock. And that's why he split from her. Anyway, I still think it's foolish for APS to pay a celeb to teach energy savings. Most of the shit they advise (solar, variable-speed pool pumps, tax credits) is simply common sense. In other news, the company still sucks. I have an older meter that's behind a locked gate on the side of my house and it needs to be read manually. I'd prefer the gate remains locked because it leads to my backyard pool. Sometimes, they call and leave me a message that they're coming, but usually not. I guess I should just install another gate and lock that one instead. read more

APS is the worst company I have dealt with. You call and one person tells you one thing, then another person tells you something different. I called to make sure my service was good to be canceled. And the representative told me I had paid the last month's bill and that my final bill would come out of a deposit. The next month APS claimed I owed 245 dollars and I was behind on two months of payments. They claimed I never had a deposit. I had to go to a supervisor and then the supervisors supervisor. I am currently waiting for the supervisors supervisors for over 25 mins. When I first started service they allowed for someone else to call in and move the service to their name at my address. Which made it impossible for me to pay, and I could not get ahold of anyone at APS until my power was shut off for non payment. Because they didn't have my name on the account they were not sending me the bill. DO NOT GO WITH APS. ALWAYS SEE IF YOU HAVE THE CHANCE FOR SRP. THEY DO NOT OVERCHARGE AND EXTORT LIKE APS!!!! APS is evil save your breath, time, money and stress and do not get them. read more

The App and the website is TRASH. Today is 12/3/19 my online app says that my bill is due 11/19/19 for the amount of $0.00, and it says the last bill I paid was 10/3/19 I tried to contact their customer service because all I wanted to know was IF I would get a notification when my bill was due and WHERE on the website or App I could find it- because I hadn't received any notices since I first moved here in September. This is what they told me: If you wish to view the meter read schedule, you can go to www.aps.com/help, which is our support site, and you can type "meter read schedule" in the search field, and you can find the steps to view the billing cycles, and see when you meter is read. You are currently on billing cycle 3. THAT'S NOT WHAT I ASKED FOR. I've lived in various areas of the country- never have I had an energy company not post online WHEN MY BILL IS DUE. And then when he told me oh you can sign up for text alerts- the link to the website is broken "site maintenance". Super. read more

Basically extorted money from us after we moved out of our place in AZ. We called APS to shut off our services the day we were moving out. My husband has a record of the call on his phone. Months later, APS calls us and says that we owe them about $200 because the services weren't actually shut off. We let them know that we called them to shut off the electric and have the timestamp of when we called but they wouldn't believe us because it's not in their system. I know for a fact that all companies dealing with customer service record their calls so we asked for a recording of this call and they said they didn't have record of such a call even when we confirmed that the number on our phone log was theirs. You would think that if they are the ones with missing information they wouldn't fault the customer but they did and kept insisting we pay this bill. After months of us fighting this bill and APS continuing to call us for months for $200, we caved only because we knew this fight wouldn't be worth it. Bottom line: Use any other provider if possible or pressure AZ state government to look into why there isn't more of a competitive market for providers of electric and energy. We have always paid our bills on time and never complained about the exorbitant rates that aps billed us during our time in AZ but they've antagonized us for the last several months over $200. They have no proof that this wasn't simply an employee error on their part while we do have proof that we did call them on the day we moved out. We are frustrated the only thing we felt we could do is let them take our money for no real service on their part and write this review hoping that it helps others. read more

If I could give this company 0 stars I would. F this company and the pieces of shit that run it. Got scammed and thrown in to more debt by their "shit assistance programs " THAT ARE SUPPOSED TO HELP PEOPLE IN FINANCIAL NEED NOT SCREW THEM OVER EVEN MORE. I am very angry . All I can say F this company, F this company. I hope I never have to use them again as the only reason we used them was because they were our only choice in our small town. F you APS you money hungry pieces of shit, why even have assistance programs if you're just gonna fuck people over more than you already do with your shit rates. read more

I have nothing good to say about this company whatsoever. Our power gets turned off about once every 60 to 90 days because of some unknown outage in the area. This is ridiculous because it happens so often. This is not a business this is a company that has no care about the welfare of the average person. read more

Bullshit energy companies. I spend 35k on owning a solar system and they still find a way to take my money...after the initial billing cycle of everything kicking in I still get a bill for $444. Saying because of a few late payments (from before I set up autopay) THEY NEED A DEPOSIT. Awesome! Even though I'm now producing 2-3 times the energy I'm using you still want a huge chuck of my money... The future is now and your days of reining are limited! Battery back up is next to cut you off my teet. read more

Am pretty confident that if I Googled the term "@$$clowns" that the APS home page would pop at the top of the list! When my wife and I moved from a home in an SRP neighborhood in 2014 to our current home, my ONLY concern was that we were moving to an APS neighborhood. And of course my concerns were justified as our cost for electricity jumped considerably as anticipated. But now it's even BETTER since APS raised its rates last summer in order to bilk more hard working families and continue to provide lousy service. Example, my March 2017 bill was 85 bucks and change (661 kWH, 33 days, 65 degree avg. temp.) and now my March 2018 bill is 98 bucks and change (582 kWh, 30 days, 60 degree avg. temp), so I used considerably LESS juice and am paying 13 bucks more and I'm on the so called "Saver Choice Max" plan. OUTRAGEOUS! Boy, can't WAIT till the heat REALLY turns on and I can pay APS even more tribute loot! You know, APS talks a good "Green Game", but that's ALL lip service if you ask me as I suspect they don't want to lose a dime of revenue due to folks getting more energy efficient and using solar. I mean for me, solar makes NO sense because APS has already lobbied to screw people who choose to get solar AND for those people who do get solar after August 2017 they are NOT going to see much savings if any at all I suspect because of these shysters and their BULL$H!T antics. Sad, but this is what happens when greedy people who label themselves "government" scheme with greedy people in private industry to stifle competition and free market forces, and instead promulgate an egregious and wasteful energy monopoly. APS, am flippin' you THE bird! read more

APS stole nearly $1,200 from me by billing me for electrical services to my rented warehouse yet not providing any electricity. For the entirety of 2017 I was calling APS nearly daily yet they waited until SEPTEMBER to send someone out to my unit to reactivate the electricity, after which time I was told an APS representative "didn't have time for this" when I asked for my $1183 back since it was pretty obvious I could not have used the electricity seeing as how APS just reactivated electrical services. It's now June of 2018 and APS still refuses to acknowledge anything. If you can, find a place serviced by SRP. APS is the worst. read more

I know a lot of people put this company down. I'm pretty indifferent when it comes to utility companies. But today I had billing and service questions and when I called APS I was connected with a gentleman named David. He was very polite, friendly and helpful. He explained and was able to answer everything perfectly and helped switched my plan. Thank you David! Your friendly demeanor was exactly what I always hope for when I call customer service. You are appreciated! read more

Sad that I can't give this extortionist organization ZERO stars. I have been delinquent in my payments twice in 12 months - I'll admit that up front, but I also overpaid twice in the past year as well. Every fee and fine has been paid within 15 days of the due date. Today I got a bill for the $294.56 I used last month (acceptable and paid already), as well as the "DEPOSIT" of $1,004.31 - LMAO!!!!!! If these dumbsh!t donkeys think they are getting that kind of deposit after 4 years of paying 45/48 on time, +2 early and the 3 outstanding within 15 days of the due date, they are high (thanks Colorado and California!) Your Jerry Brown Messiah is clearly too high to govern! read more

Seriously the first monsoon of the season and power is out??? Last year mine was out for 13 straight hours one night but I figured they would have been prepared by now. I am an AZ native and never had issues of this magnitude with SRP. Glad to be in North Phoenix but HATE APS service - you can't switch your service like with a cell phone... APS is a state-funded monopoly so their level of service does not matter, they do not care because they know people don't have a choice. read more

Horrible horrible customer service. Remember these are the guys about 8 years ago got caught burying millions of dollars of equipment they purchased because they are only allowed to get a certain profit margin off their expenses. The worst monopoly ever and they take serious advantage We need to stop this corruption by voting. Also they only give benefit for using solar to residential homes and not commercial. What the heck is that about. Clearly a company looking to profit as much as possible. Do not vote for anything in their favor. read more

I am very frustrated that APS had a planned power outage that they did not let us know about. It lasted for 3 hours. It was in a very hot part of the day, on one of the hottest days of the year. When the power finally did come back on, I discovered that my air conditioner was no longer working due to the power fluctuation. I have lived at this location for over 2 years and this is about the 6th time we have had an outage, and it's always during the summer! This is one of the worst monopolies that exists in this state! Bad thing is, there is nothing we can do about it because they are the only one that provides electricity in our area! I am contacting corporate, however, I'm 100% sure they won't get back with me. They owe me an air conditioner! Please go online and file a complaint to the Better Business Bureau. These crooks need to be stopped! https://www.bbb.org/ read more

Run far far away for these services. My fiancé had this service back in 2019 and ended up moving out of the apartment complex and had a coworkers daughter take over her lease. Upon moving she cancelled services with them and went on about her day. Fast forward to 2022 now and there's an account that fell into collections for 1,020. Long story short the daughter that ended up moving into the place posed as my fiancé and ended up getting the lights re-established without my knowledge. I have proof through texts that she is taking full responsibility yet APS can't do anything and is holding me liable when I haven't lived at that residence in almost 4 years. They're still trying to hold me accountable for something I did not approve, agree or sign up for. They once cancelled services due to non-payment the month I left but somehow someway in August of 2020 they just allowed nonpayment to rack up and didn't hold anybody liable for it. A joke of a company. read more

Horrible company to utilize your electric services. I'm not complaining about the cost, simply because it will be what it is. Customer service to get your bill payed online is inconsistent. If you pay via a bank automatically, they still can deny you ever paid. Even with evidence from your bank. Trying to get someone in person or online is impossible. Go solar. Do anything to stay away from a company like read more