I am a current resident and feel unsafe. I've had two packages stolen from the mail room which is…read moreunlocked from the outside (it has key lock but it's generally open) and from inside the garage for anyone to walk in. I voiced my concerns to the management team both times my packages were stolen and they did not take it seriously, in fact they made it like it was my fault or immediately told me it was likely the delivery driver who stole it. When I initially alerted them with the first theft, the manager stated she would get back with me once she reviewed the footage, she did not. I followed up and she quickly made it seem like it wasn't something she was concerned with. The second package theft they stated they looked through 48 hours worth of surveillance, which is unlikely to do in the 45 minutes from when my complaint was received by their office to when they emailed stating they had reviewed all the footage. They suggested that I should have my packages sent to the UPS store across the street. When asked if they could at minimum put up signage stating there was video surveillance to potential deter theft, he told me "they just take them down" Overall, this is an environment where residents concerns are not taken seriously and instead made to feel inferior for even asking for assistance. Theft is occurring here and I'm sure I'm not the only one. I've read other google review with the same complaint from a year ago.

Do you like the smell of garbage in your hallway for a month? Do you like not being able to throw…read moreout cardboard boxes in which your deliveries are packaged in? Do you like being told that your apartment should be left in the exact same condition in which it was first rented in when you are moving out, despite no good cleaners being in the area? Do you like staff telling your girlfriend that she cannot be in the pool in which your apartment is overlooking? Do you enjoy having to pay over $1000 in order to leave your apartment? Well, then look no further. This is a trash apartment complex. They façade as being luxury, when in reality, the amount of service that you experience is beyond unsatisfactory. To make it clear, they expect you to leave your apartment, after moving out, with no furniture marks on the carpet. Any typical wear and tear that may be experienced after living in this apartment complex for any amount of time, is decidedly up to you to pay for. Repainting the walls after hanging standard paintings and other furnishings will be prosecuted by the management. They will call collections on you in order to repay what is typically considered to be normal wear and tear by any other apartment rental complex. Avoid this apartment complex at all costs.

Absolutely love living here. It is luxurious and so very comfortable! Amenities are second to none!read more

If you have taken a tour of Savoy or recently moved-in you will undoubtedly be bombarded by the…read moremanagement team to provide a 5 star Google review. Don't do it. This is their way of getting 5 star reviews before you have had a chance to interact with them for an extended period of time. Wait to provide a review until you move-out. This will give you more time to determine how Savoy West Chester (Hills Properties) truly operates. The management team is exceptionally good at being very friendly before and immediately upon move-in. Just read the other reviews...they are from people who recently took a tour of the property or recently moved-in. Then compare those reviews to the reviews provided by tenants that have moved out. You will see a vast difference in opinion.. Move-out becomes a problem if you have to break your lease and move out early. They tell you they have a "waiting list" and ask you for "accelerated" rent payments. They tell you they will refund any amount if they are able to place a new tenant before your lease expires and since they have a waiting list, that time period is typically 2 weeks. My 3 neighbors moved out at least 3 weeks before any work was even started on 2 of the units. If you need an honest opinion of Savoy don't rely on this review or anything you hear from the management team, with the exception of Taylor. Taylor is great to work with and has a great personality. Come by the place and talk to the 3rd party cleaning crew and ask their opinion of the management team. You will be amazed at what they have to say about the management team. There are plenty of other decent apartments in the area. I would encourage everyone to consider those first. You will regret staying at Savoy in the end. Again, please, please, please don't give them a 5 star review until you stay here at least a year or more and have had a chance to see how they handle move-out! What have you got to lose? Also, before signing the lease, ask them what the "Lease Break Fee" is and get it in writing. As mentioned before, working with Taylor was great. I can't say that about the leasing staff. Forget about calling the corporate office. The regional manager can't seem to return emails or phone calls. She gets the manager to do her dirty work. Shame on Savoy West Chester and Hills Properties.

Very small and cramped one bedroom apartments no parking, poor grounds upkeep. Water came down from…read morethe third floor and they didn't repair the ceiling or carpet. They did finally let me out of my lease. I was lucky, other residences had their AC go out and not fixed all summer. Also had car towed the day I was moving out. There was no where to park but I had to load my car. When I came out to load my car early in the morning, it had been towed. It's been two years and I still have ptsd from that rotten moldy carpet smell and all the constant noise and grime everywhere. Worst place I've ever lived.

I REALLY wanted to LOVE THIS PLACE. The location is fantastic, the apartment itself has an amazing…read morefireplace, is spacious and comfortable, and on the surface, it feels like a great fit. I renewed my lease because I believed management when they promised the issues I had since the day I moved in last winter would be addressed. Unfortunately, the heat has been a problem for two years now. Last year, every time I opened a work order, the tech left me small space heaters instead of fixing the system. The issue only "resolved" when the weather warmed up, not because anything was repaired. That tech was eventually fired, which says a lot. Before renewing, I spoke directly with Jake (assistant manager), who assured me they would partner with maintenance to ensure the heat issue was finally fixed, and if needed, bring in an HVAC technician. That never happened. Jake has ignored every email I've sent since my heat began underperforming again. Jess (manager) also ignored the emails I sent last week, though she did call once to say the supervisor was on the way. The supervisor confirmed the system isn't working properly and should be cleaned out. He told me that if it's still not working afterward, they'll replace it, as he confirmed it is an OLD furnace. Yet nothing has been done. I've had an open work order on this complaint since November 11th, and the supervisor closed it on December 8th (without doing anything) with the note, "unit needs cleaned but is running." My heat was set to 74° and is currently at 66°. It is currently 24° outside and feels like 18°. This is insane. To make matters worse, when an HVAC technician came out for my AC, they told me the system needed to be replaced. I relayed this to management, but they still refused to act. It's now December, and I'm forced to use my own heaters to stay warm while paying full rent. Walking into my living room shouldn't require full clothing because of inadequate heat. The apartment itself is nice, but management's lack of urgency and communication is unacceptable. I've added two pictures here. The first shows today's thermostat set to 74°, but the room temperature is only 66°. The second is from last January, thermostat set to 72°, but the room was just 58°. The issue was never resolved. It just got warmer outside. If you value reliable heat and responsive management, think twice before renting here. Update: Conditions have not improved. I originally gave 2 stars, but I am now lowering my rating to 1 star. Despite management's promises, the heat in my apartment continues to underperform. On December 14, 2025, during the first snow storm of the season, my thermostat was set to 74°, but the room temperature was only 62°. I submitted another work order that day for "Heating - Blowing Cold Air." This is the same issue I reported last month, last week, and last winter (when my thermostat showed 58° while set to 72°). The maintenance history shows multiple heating requests marked "Work Completed," yet nothing was actually fixed. I have been forced to rely on space heaters for two winters while paying full rent. Management has ignored emails, closed work orders without repairs, and failed to bring in an HVAC technician despite acknowledging the furnace is old and not working properly. The location and apartment itself are great, but management's lack of urgency and accountability makes this place unsafe and unacceptable. If you value reliable heat and honest communication, look elsewhere. I've attached a picture of today's thermostat as well.

I moved in here 3 years ago and must say that Zarina is the best ! I am seeing mixed reviews but I…read morecan tell you that whenever I have had to call maintenance they are all prompt and my issues have been resolved ASAP. I have never had any issues and the lady who comes and changes the air filters , I forget her name but always so nice and in and out and always accommodate my work schedule since I am Blessed to work from home . Yes , the rent goes up every year but I have found that every where I have rented . A nice area and convenient. Melissa C

Nantucket Apartments' front office (Lee and Serena) let you know that no tenant issue is too…read moresmall. Case on point, I lost my keyring which has every key I need on an every day basis. I didn't panic, but after retracing my steps didn't work, I stopped looking and decided I would indeed find them when I stopped looking for them. After "not looking" for 24 hours, I called the office. Lee was empathetic and offered to have my house key, mail key, and gate fob replaced and delivered to my door as soon as possible. Immediately upon hanging up the phone, a thunderbolt hit as I remembered changing my "Valentine" door wreath to a "Let It Snow" door wreath. There were my keys, dangling by the car key fob from the snowman's hat. I immediately called Lee to stop the key remake when Serena told me Lee was already getting things started. Now I'm sure some lady losing her keys wasn't the most important task to be done, but the ladies laughed (WITH me of course) but making my little problem was indeed important to them. Thank you both and please know you are definitely part of the reason I love where I live. Tori Escott

I have been here for almost a year. The building is secure and very clean. Maintenance is quick to…read morerespond, even at 2:30 am when there is a leak upstairs into your kitchen. Living in a secure building is great, you don't have to worry about random people knocking at your door. The building is very quiet. I don't hear my upstairs neighbor at all. The tenants are very nice and friendsli. This is a great place to live.

I had a wonderful experience living at Twin Pines Apartments in 45236! From the moment I moved in,…read moreeverything felt welcoming and well taken care of. The staff has been absolutely amazing--always helpful, professional, and genuinely kind, which made a huge difference in my day-to-day experience. A special shoutout to the maintenance team as well--even though I had very few maintenance requests, whenever I did need something, they were quick to respond, efficient, and made sure everything stayed in great condition. That level of care really stood out. The community itself is peaceful and comfortable, and I truly enjoyed my time here. Honestly, I never thought I'd say this, but I'm even going to miss the elevator lol! Thank you to the entire team for making my stay so enjoyable. I would definitely recommend Twin Pines Apartments to anyone looking for a great place to live!

Tryf and Zakir from 3cre were fantastic. I was totally impressed with their professionalism and…read moretheir willingness to listen to me. They were there for me every step of the way to help me locate the perfect property. Although selling and buying a property can be intimidating, they had my back. I recommend 3cre to anyone looking to buy/sell and I will for sure use them again. Thank you guys for your patience with me!!

We recently sold our restaurant through 3cre and had a great experience. We were under contract…read morewithin a week of listing! Sina was reliable, responsive, knowledgeable & wonderful to work with. I highly recommend based on their professionalism and strong connection with the Cincinnati market.

McCauly Crossings has truly become home to me. The community is welcoming, clean, and peaceful…read more Holly and the management team are absolutely amazing -- always friendly, informative, and quick to help with anything you need. The pool is always spotless, the gym is available 24/7, and the amenities make life so convenient. From the dog park and walking trails to the free movie theater and valet trash, this place genuinely cares about its residents and creates a wonderful community atmosphere.

If I could give this place zero stars I would, but I'll accept the 1 star because the only thing…read morethis apartment has done for us that I appreciated, was getting us in as fast as they did, my husband and I were in desperate need of finding a place quickly, as an incident at our old house of 3 years forced us to unexpectedly have to relocate. When we moved in back in December, the old property manager, Cecilia, was very sweet to us. But because we needed a place to go, we really didn't have time to shop around, or we would have never landed here, we ignored a ton of things we didn't like simply to get moved in somewhere. I almost can't put into words the amount of issues we've had here, The portal they use for their residents to pay rent is consistently wrong, and because of this, my husband and I choose to pay rent with a check one month, we will never do that again because it took them an entire month to take that money out of our bank and by time they took it out, It was like we had to pay rent twice because next months was due when they finally took it out for the previous month. I swear these people just bang their head on a keyboard and decide that's the total you owe, "resident billing" is upwards of $300 a month on top of rent, for what, I don't know, just a way for corporate to get more money out of their residents and this isn't even including your electric bill through Duke. They market themselves as luxury apartments, which is completely comical, they charge luxury prices and you're living in a very old building that has been "renovated" with the landlord special. I'm going to insert some pictures of the way this apartment was WHEN WE MOVED IN! They did send someone out to reseal the edges of the laminate flooring, but it's still coming up around all the edges, there are trashy paint drips on all of the doors paint on all of the door knobs, the air vents are filthy, mold under the caulk in the shower, dumpsters constantly overflowing and smell putrid, the list goes on. My husband and I have just collectively agreed that we're just going to get through these last 5 and 1/2 months here until we can get out. But I urge everyone to not just blindly look at Google reviews like we did, half of them are fake and scripted, right when you move in, they pressure you to come in and fill out a piece of paper for a review, at the time I gave a good review, but we had literally lived here for maybe 2 weeks. And don't even get me started on the outrageous move-in costs. Please look around at other review hubs before considering this place. There are so many ACTUAL luxury apartments that you can move into for the same price as here, don't settle, things are so expensive anymore, demand and expect what you pay your hard earned money for. These people act like everyone should be able to sell out thousands every month while getting the bare minimum.

My partner and I have lived here for nearly 25 years, in a third floor apartment facing the woods…read more We love the view, it's like being in a treehouse! Our experience with office and maintenance staff has been positive. They are very pleasant with us. Breakdowns in equipment and appliances have been repaired or replaced promptly. In 2024, our windows have been replaced, and all buildings received new siding. A new large picnic pavilion with a gas fire pit was installed. Of course, rents go up every year, but they do everywhere else, too. I expect we will stay here until it's time to leave Cincinnati. We are happy here.

Over priced. Poor quality of construction. Nothing is level. Sub floor feels like you are walking…read moredown the hall drunk. High ridges and low valleys through the apartment flooring. Decks are falling apart/need replaced. Exterior trim falling off the building. Very few gutters/proper storm water management. 1 heating/ac vent in the back bedroom, 3 in the front bedroom both bedrooms and closets are on exterior walls, so each room should have at least 1 heat run. Interior doors are close to level but the ceiling is falling outwards. Refrigerator is leaning backwards by 3 inches so the door is always closing on you. Poor drywall touch up throughout. They show you a nicer apartment when you're looking to rent then stick you in a dump with lipstick and want top dollar for rent. Don't even look at the 4 garages per the 12 apartments, you'll never get to rent one. Pool is nice other than the fact it's falling apart. Neighbors are nice, minus the one person who can't figure out the parking program. Hope you like raccoons, they're all over the place, even living in the garages that you won't be able to rent. Office staff is nice and friendly, but are only available M-F 9am-5pm so if you work an average job you won't be able to get ahold of anyone to talk face to face. Mind your condensation drain on your ac, they don't clean it from years of build up so it will over flow on to the floor in your mechanical closet. Dryer plugs are outdated and are only 3 prong not 4. Closet shelving falls from the wall of you decide to use it. Over all just very disappointing and over priced for what you get and have to put up with. 10/10 do not recommend.

I recently moved into Sterling Lakes and unfortunately my experience so far has been very…read moredisappointing. The unit I received did not look like it had passed a proper inspection, with multiple issues that needed attention right away. The most concerning was the laminate wood flooring, which I asked to have replaced before moving in--but instead I was told to wait weeks, creating a huge inconvenience. Even now, after repeated follow-ups and chasing management, the flooring work has been left half-finished because the work order was incorrect. On top of that, several other work orders (tub drain, window screens, door jams) were started but never completed, some lingering for more than a week. For a place marketed as "luxury apartments," the first month has been frustrating and far from luxurious. I expected better quality control and management responsiveness.

Hello dear Sterling. We have been living in this house (5507 Sterling Lakes 45040) for five years…read more And it is wonderful, I think how to live depends on one's worldview. We really like our house and most importantly we have not had any serious problems in five years. The staff here is very responsible and another great thing is that there is a parking lot for trucks. My family and I are very happy with Sterling and its staff!