I contracted with ASE for a DIY 7.3 kW system. The contract was for ASE to deliver the complete package to my property, provide County approved plans, complete the applications for both the County permit and the final PG&E connection.
I was to provide the labor, some materials, call for and pass inspections and provide the PG&E meter.
From the beginning all went wrong, the only materials delivered to my property were the panels and the inverter. I paid for or made trips myself to Pacific Grove 4 time, one having to hire a large truck and driver to bring pipe and racks. Small parts, wires, connectors I have to pick up myself.
Next, the plans furnished was wrong and would not meet County requirements. I had arranged for a auger/tractor to drill the 8 foundation post holes as er plans. This problem was not obvious until we set the pipe post in concrete and remeasured we found the plans were two holes short and the auger was gone. Their error was confirmed by ASE.
The lack of having all the equipment at hand created labor problems, the process was not efficient and took a longer than it should have incurring higher labor costs.
The project was completed 10/1/2019 with final inspection approval by the County. By contract ASE was to submit the paperwork to PG&E for their approval to connect our system to their meter and the start of my benefits for the expense and work. The final approval from PG&E was given on 2/5/2020, a full 5 months later. PG&E rejected the paperwork from ASE Five (5) Times for simple errors such as no "X" in a box, wrong meter number, duplicate meter number etc...
The form required by PG&E is their standard form and ASE should have it on their computer and just change the information to fit the application. Each error wasted at least 3 weeks and my average $300 per month PG&E bill kept clicking on. ASE took no responsibility for their errors.
ASE staff on the other hand was friendly and easy to deal with but that "benefit" does not negate the complete disorganization of the company. I have over 25 emails and countless phone conversation regarding their shortcomings.
Benjamin B. read more