Excellent service. First time using this business. He returned our message within 2-3 hours and…read moreafter discussing problem and brand of dryer, felt it was worth repairing. Arrived next morning as promised and repaired the dryer. Price was fair and close to estimated cost. Also serviced unit to head off additional break down. Will call him again without hesitation.

We have had several appliances repaired by Calvary Appliance and were pleased with their service…read moreevery time. The technicians are prompt, courteous and professional and seem very knowledgeable. Maggie is an absolute joy to work with when scheduling appointments. I would highly recommend them for your service needs.

We were extremely pleased with the service provided by Joe at Calvary Appliance. He was extremely…read moreprofessional and knowledgeable about our dishwasher, and quickly diagnosed the problem. Our replacement part came in within a matter of days and Joe came back the day it was received to install it. We highly recommend Calvary Appliance.

I have visited this Sears store several times within the past year. We've just purchased our first…read morehome and have had dreams of new appliances. Because this is my first big purchase I want to make sure that I did all of my research. I was bouncing from store to store between a few of Sears competitors as well. During every time the I shopped, I never felt pressured at Sears. I also was helped very thoroughly every time I visited the store. The pricing was right and we finally purchased our appliances today. Michael and Kevin were a big help and really funny. Great customer service has a lot to do with why I purchased my Kenmore appliances at Sears.

I ordered a treadmill online and had it shipped to this store. The product was defective and was…read moretold by Sears.com to return the product to the store it was purchased from. I returned it here, the manager told the woman working the register that they didn't accept returns because they were an outlet store and I had to return it to Jacksonville. The employees at Jacksonville said both managers that work at this store are worthless and that they flat out lied to me. There is no such policy and that they are a hometown store not an outlet store. Complete liars and scam artists! Avoid at all costs.

I've been a loyal Best Buy customer for over 25 years and have purchased numerous laptops from them…read more-- including three in just the past two years for myself, my daughter, and my wife. I've always added the 2- or 3-year protection plans because they provided peace of mind, even if I rarely had to use them. During my last purchase at the Morehead City location, a staff member told me he was "upgrading" my protection plan to some sort of total protection package. I clearly stated I didn't care what it was called -- I just wanted two years of protection, like I always get. I even complimented Best Buy on their protection plans at the time. Fast forward 18 months: I experience a minor screen issue after some rubbing alcohol spilled on the top of the laptop, causing screen glare. I brought it in thinking the 2-year plan I paid $179.99 for would cover it -- only to be told my "warranty" had been canceled. Apparently, what I had wasn't a protection plan but a membership -- something I was never told clearly. That membership had expired, and they refused to honor the protection I believed I had paid for. When I questioned it, the staff seemed dismissive and evasive. It felt less like a misunderstanding and more like dishonesty. This experience left a bad taste in my mouth. After spending thousands of dollars with Best Buy, I expected better. The lack of transparency and accountability here borders on fraud, and the customer service at this location was appalling. Unless something changes, I don't see myself shopping at this Best Buy again -- or possibly any Best Buy.

Turned OFF the lights and pushed me out of the store 5 minutes before closing with ~ $21000.00…read moreoffice PC and printer replacement purchase in hand. "Oh you can pick that up in Jacksonville if you really need it that bad." -Employee The ONLY reason I shop here is due to TotalCare support if needed, but locking the door early makes sense with Q4 FY24 revenue down by 4.8% compared to the same period for 2023. Go somewhere else folks-this is a sinking ship.

Called Bob regarding an issue with one of my appliances and was able to schedule an appointment…read morewithout much of a wait. Bob came on time, provided great service and also shared some advice. He knows his stuff and has been doing the work for quite some time. At the end, he charged what I consider a very reasonable fee, so I strongly recommend him for any kind of work when it comes to installing or servicing appliance. Thank you Bob - I'll be calling you anytime I need something fixed!!!

Great service. Very prompt and knowledgeable. Fast response and…read morevery accommodating. Definitely knows his appliances.