Excellent experience with this locally owned business. We specifically searched for a Speed Queen…read moredealer that was locally owned and found Steve Johns. Highly recommend for his extensive knowledge and great service (and had items in stock!). He helped us arrange for delivery/install and it all went perfectly! Would definitely go back to Steve Johns for any appliance needs.

Had such a great experience using this store for a very niche part for my dryer after the belt got…read moreeaten up. My husband got online looking around for the part but wanted to do the repair the same day. He was able to find the part online and called to find out if they had the belt and wheels. That $56 part I was able to pick up in a store and use to repair our dryer saved us thousands!

These guys are #1 at helping you when you need an appliance or need help to.fix one! We bought a…read morenew stove from them and it was delivered in a very timely manner. They disposed oof our old one too! They also went out of their way to help us.fix our dryer! Great store!

We've done business with Master Appliance before, and been satisfied with their service, but I want…read moreto tell you about our latest experience. Recently, a power surge knocked out the center console on our oven. The burners worked, but not the oven controls and clock. I called Master Appliance to see about scheduling a repair, and was greeted on the phone by Matt, who, hearing my description, confirmed that I had indeed blown the center control console. Then, he told me that it would be much cheaper to fix it myself, and save money on the service and labor. He walked me through the process of ordering the part from Amazon, and where I could find tutorials online to guide me through the repair procedure. The oven works now, I've saved some coin, and I now have the sense of accomplishment at having done my own repair! Thank you, Matt and the team at Master Appliance for being conscientious enough to help me even if it cost you some profit! I hope all of Smyrna reads this review and remembers you guys when it's time to do some appliance business!

we have been renting from this particular Aaron's for over 10 yrs, giving them thousands of…read moredollars, and have never had such awful, rude, and unprofessional customer service! we got a simmons beautyrest gel memory foam bed from them not quite a yr ago. we needed a new mattress because my wife has a lot of back problems. the mattress was fine until we got in bed one night and the inner coils had given out and there was a huge dip in the middle of the bed. I called Aarons the next day on 11\11\19 and explained the situation to the manager Dave and he said someone would be coming out in the next few days to take pics and they would get another ordered. We still have 6 months to pay on it so it is still under warrenty. I never heard from Dave and no one ever came to take pics. Over the next month I had called at least 15 more times and still no one ever came to take pics nor did we get a new mattress or a phone call. They sure kept taking my payments out though. Finally I had enough and went into the store on 12\15\19 and spoke to Dave face to face and he assured me he was ordering the bed right then and I emailed him pics that I had taken myself.I really didn't believe him this time because he had continued lying to me over and over for over a month already telling me he would order one the next day, week by week. We finally got a mattress on 12\20\19 and it was not the same brand or even the same type of mattress. They brought us a Woodhaven pillow top spring mattress. We got the gel memory foam because that was what my wife had researched and that was what she needed for her back. I again call Dave and told him we needed one like the original one we picked out and that this mattress simply was not working for us because of my wifes back. The call ended with him telling me he didn't have to do shit for me and hanging up on me. We have submitted complaints to corporate and got no reply, we have called corporate and no one answers the phone. So here I am already $1,200 in for a mattress we can not sleep on. Again we never had a problem with this store when the old manager was here, I have never had such poor customer service! their motto is definatly NOT the customer is always right. I guess they think they can just keep putting me off until its paid off seeings how I only have a few months left and then they wont be accountable. well I got news for them because next call is going to be to the local news!

This is a very unethical company. Demanded 90% deposit to do repairs and then never showed up to do…read morerepair of washer. Kept rescheduling and then no show. Finally asked for money back and said they would mail it - asked to come pick it up and then stopped answering phone. This is a thief

NEVER, NEVER use this company. The previous reviews are correct. They have you pay in…read moreadvance..which is a huge no no however we only had one check so we did it. HUGE mistake! Said he would be at our house at specific time; took off work and he never showed up or called. Called him and he said he would be on his way, then texted and said he had to reschedule. This happened numerous times with no show. He is very believable ...and also a CROOK!! Never will understand why people think it is okay to take what is not theirs. We all work hard for our money and do not deserve thieves to steal from us. I give them negative 5 stars. I have never given less than 3 or 4 stars before this review. I realize everyone has an opinion and you can't always go by reviews...but please listen to these!

They had exactly what we needed to get a couple projects done around the house. The team helped us…read moreout by locating a couple things and we were happy with the prices. My wife even found some new Christmas decorations that she wanted.

Pretty good store. I picked up a ceiling fan I ordered online last week. It was delivered to the…read morestore. The pickup was smooth and my purchase was ready when I got to the store. The price was right also.

The appliance guy was available the same day I requested service. He diagnosed the problem with my…read moredryer quickly and was able to repair it in minutes. He is also very professional and manneranle. I feel very good about calling on him again.

Service man was efficient and courteous. The cost to replace the compressor was a little high but…read morewe were glad to get our refrigerator back. Sadly, the refrigerator worked for two days, then went out again.

Reached out and the person said they would come by during a 2 hour window. I took off work for them…read moreto not show or ever tell me there weren't going to be able to make it. Don't waste your time.

Came out very promptly and on time. Oleg was friendly according to my husband who dealt with him…read more He charges a 85 dollar diagnostic fee but that goes towards the repair. I will say I was taken back at the price in total. It was very expensive to change a heating element in our dryer. He charged us 295.00 in total and was here all of 30 minutes. All in all I'm glad my dryer is fixed but I feel like the price was very high for the time spent and the part cost in my opinion. Also want to point out that he did not take credit card. We had to Venmo him which I don't love when it comes to business.

I've came for the past three days in a row and different times and every time it says they're out…read morefor lunch. I've ran errands in between and came back on my way to see if they were still out on lunch and they were. I was gone for over an hour. Why bother having a business if you're not gonna show up?

Lots of cool stuff to look and and purchase if you are in the market for vintage items.read more