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    Appliances Express

    1.0 (1 review)

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    1 year ago

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    Aaron's

    Aaron's

    1.0(1 review)
    2.0 mi

    we have been renting from this particular Aaron's for over 10 yrs, giving them thousands of…read moredollars, and have never had such awful, rude, and unprofessional customer service! we got a simmons beautyrest gel memory foam bed from them not quite a yr ago. we needed a new mattress because my wife has a lot of back problems. the mattress was fine until we got in bed one night and the inner coils had given out and there was a huge dip in the middle of the bed. I called Aarons the next day on 11\11\19 and explained the situation to the manager Dave and he said someone would be coming out in the next few days to take pics and they would get another ordered. We still have 6 months to pay on it so it is still under warrenty. I never heard from Dave and no one ever came to take pics. Over the next month I had called at least 15 more times and still no one ever came to take pics nor did we get a new mattress or a phone call. They sure kept taking my payments out though. Finally I had enough and went into the store on 12\15\19 and spoke to Dave face to face and he assured me he was ordering the bed right then and I emailed him pics that I had taken myself.I really didn't believe him this time because he had continued lying to me over and over for over a month already telling me he would order one the next day, week by week. We finally got a mattress on 12\20\19 and it was not the same brand or even the same type of mattress. They brought us a Woodhaven pillow top spring mattress. We got the gel memory foam because that was what my wife had researched and that was what she needed for her back. I again call Dave and told him we needed one like the original one we picked out and that this mattress simply was not working for us because of my wifes back. The call ended with him telling me he didn't have to do shit for me and hanging up on me. We have submitted complaints to corporate and got no reply, we have called corporate and no one answers the phone. So here I am already $1,200 in for a mattress we can not sleep on. Again we never had a problem with this store when the old manager was here, I have never had such poor customer service! their motto is definatly NOT the customer is always right. I guess they think they can just keep putting me off until its paid off seeings how I only have a few months left and then they wont be accountable. well I got news for them because next call is going to be to the local news!

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    Appliances Express - appliances - Updated May 2026

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