Dishwasher leaking. Yan from Appliance Repair Experts arrived on time. Professional appearance Detailed technical knowledge Diagnosed problem quickly Reviewed corrective actions Restart Dishwasher Problem solved Made recommended actions to prevent reoccurrence Outstanding read more

Terrible company. I was assigned to this contractor by AHS about a month ago for simple oven door hinge replacements for an oven door that is covered under my warranty. The company sent a moron out to my home who wreaked of cigarette smoke and diagnosed that my door was broken. I could have diagnosed that. He was at my home for 5 minutes and left. I have tried to reach out to Appliance Repair Experts on 3 different occasions since the original diagnosis appointment. No one answers the Appliance Repair Expert business phone. The call goes directly to irritating music where I am on old for a hours without any one answering. The phone call annoyingly does not even have an option to leave a message. Because of their failure to communicate, I had to call back AHS and I have been on hold with them for an hour, without resolution. Appliance Repair Experts are an unreliable and unprofessional company. They have terrible customer service. It looks like a bunch of other people have apparently had a similar experience experience. And on that note, American Home Shield is awful too. The problem is that there are no honest Home Warranty Company's. DO NOT USE Appliance Repair Experts!!!! read more

Horrible service worker was there for 2 minutes did not look at the appliance he was suppose to fix instead he was looking at a different problem that did not pertain to the claim PLUS he was rude also contracted with AHS they should consider not using the company any longer and for the receptionist in their office learn how to use a little customer service . Is there an option for zero star . read more

They tell you they will be here between 1 and 5 pm. So left work early and sat here. It is 4:35p.m. The company will not answer their phone. (Been on the phone for 33 minutes, 4th call). So how is their customer service you ask? Nonexistent. I hate to even give them 1 star but it is a requirement to post. This is a photo of their work truck. read more

Appliance Repair Experts - Their work truck. - Appliances & Repair Near Me - Indio, California

During my recent interaction with customer service, the representatives, Itzel and Jackie, were unprofessional and discourteous. There is clearly a lack of coordination and communication between their technicians and customer service reps. The representatives questioned me instead of providing assistance, provided inaccurate information, and ultimately ended the call abruptly, citing that the call was being recorded--as if that were intended to threaten or intimidate me. This morning, I first spoke with Itzel, and I explained to her that her technicians had requested a video of the issue I was having with my stove on my previous work order. My intention was to try to send them the requested video, because the old links that were sent do not work. Itzel stated that their company does not accept video submissions and instructed me to email the video instead and that she would send me an email (I have yet to receive any email or instructions from her.) She then advised me to contact my home warranty company for a recall. At no point in time did she mention that I was out of the 30-day window, which makes me question if she even reviewed my case. I then contacted my insurance company and explained these instructions, and they initiated a conference call with Itzel. At the start of the call, Itzel did not realize I was on the line, and she contradicted the information she had just given me. She made no mention of directing me to request a recall or of the email she had said she would send. I made it clear to both my insurance company and their repair company that I did not understand the recall process; I was simply trying to submit the video that their technicians requested. At some point, Jackie, the apparent manager, joined the call without introducing herself and questioned why I had not uploaded the videos their technicians requested within the 30-day window--even though the company had already stated they do not accept video submissions. If videos are not accepted, how can that be used as a basis to question me? Furthermore, if I was already outside the 30-day window, why would their representative instruct me to contact my insurance company and request a recall? Neither of her arguments had any validity. She proceeded to berate and question me, then finally stated her name and immediately hung up the phone. This company refused to take any kind of fault or responsibility, instead choosing to point fingers and attempting to make customers feel threatened. read more

I was told my washing machine was a super easy fix... a month ago, then was told they couldn't find the part, on a whirpool washing machine purchased last year. They finally got the part after 3 weeks, scheduled a time with me the following week on Monday, and called me with 30 minutes left of the 4 hours window to say the repair person wouldn't be making it. They said they could fit me on Friday from 1-5pm, but after expressing frustration, they said they could squeeze me in from 1-5 on Wednesday instead. I called their customer service at 4:45 this afternoon to confirm they'd still be on their way, and the woman on the phone said they would. When I asked for a time frame, they said within the next hour (An hour after their window closed). I am continuing to wait, now at 7pm, 2 hours after the window I was given for the 2nd time, with no call or update from the repairman. Absolutely awful service. It must be nice to work with home warranty programs and deliver sub par service across the board. read more

Been waiting on parts for 1 month. Always giving me the run around. Spoke to Rosemary, Diana, and Susan without a definite answer about the parts for my washer. I cant even speak to a supervisor. So if you can please avoid them. read more

Worst service ever. The guy came over. Young bald guy. Didn't even let me finish my sentence as to what was going on with our washer. He cut me off. I asked if he was having a bad day. He just mumbled. He asked for 4 towels to put in washer then sat on floor & filmed with iPad. Did nothing to fix the problem. The washer is spinning so loud. U can hear it squealing. He did absolutely nothing to fix problem. Worthless. I will let my home repair Old republic know of the incapable repair person they sent. Do not use this company. Waste of time & Rude!!! I would give 0 stars if possible! read more

I would give one star but the technician was nice and on time. I have a vintage oven/stove that had some issues. The technician came out. He said the fix was easy, finding parts might not be. I called twice in the next two weeks to get an update. Each time I spoke to someone on the phone who said they were looking for more info and would call by the end of the day. They didn't. I called my home warranty company and was told the repair was approved. I called a third time to the warranty company to ask when they would do the repair. They said they'd call back. The next day the home warranty company called to say a new company has been assigned. I called A.R.E again and they said my repair had been closed out, they had no info for me, I would have to talk to the warranty company. Three weeks wasted. read more

Not sure how this company can stay in business. To sum it up in one word SHADY!! They will take your $100 diagnostic fee for a 5 minute visit then disappear. read more

This company is the absolute worst. Never use them. 5 times the repair person came out and refrigerator is not fixed. Manager might be one of the dumbest people in the world. Argued with me that the refrigerator is fixed because her technician said it was even though i have a picture of a puddle of water around it after he left. Then said I should not have cleaned it up before technician arrives, so basically should just let water go everywhere. Poor service, problem not solved, no wonder their number ends in 666 - they are the devil! read more

This is a -0 review. Worst Appliance Repair company ever. I have a $4000 Kitchenaid fridge (under home warranty with Old Republic). It stopped cooling, so this company was sent to me to repair. Worst Customer Service ever (on hold over 45 mins multiple times, then voicemails never returned). Diagnosis appeared OK (spent 30 mins on tablet entering stuff), and technician who actually showed up to do the real work pointed out missed diagnosis and additional parts need to be ordered. And from there everything went to hell in a hand basket. Initial repair held for only 24 hours, and then he showed up 2 other times over a '(3) month period' to troubleshoot and re-repair. Apparently, Customer Service played games with the rework dates and slow-rolled everything - she thought that might be fun as I was highly upset! Then technician walked away saying he refused to fix a secondary coolant leak, yet his repairs failed and let chemical coolant leak into my home....he told me to call the warranty company to resolve. Seriously, you billed for repairs that have failed 3 times and you are a 'licensed' contractor - and you said to hell with it...OMG. Filed complaint against License #45177 and this company with CA Licensing Board, Department of Consumer Affairs (DCA). Filed (2) BBB complaints, filed complaint with Chamber of Commerce as well. And I am NOT done finding avenues to out this Company! read more

We used the location servicing Ventura CA to diagnose and repair a GE 2 in 1 Washer Dryer. The washer was not locking the top load lid after the maintenance men moved it out to get to a drainage issue, which we explained to the repair technician when he arrived. Without any diagnosing if the issue was electrical or not by checking any diagnostic codes, he stated they are not correct or trustworthy. He then said the computer board and lock mechanism had to both be replaced costing $531 parts and labor. After replacing both parts, the issue was not fixed. He then started pushing down on the body realizing that the lid was not making full contact with the body to allow for the lid to lock. This was likely the problem all along he explained. He then did not offer to put the original parts back that he replaced to confirm they were likely not needed. This seemed very unfair and dishonest. The washer is only a little over a year old. After calling the office back in Ventura, they said he stated that the parts 'needed' to be replaced, an outright lie, and that the original parts were already sent back.We then asked for some type of compensation since he wasn't willing to put the original parts back. Is this your way of doing business? Push parts that may not be needed, and then refuse to put parts back? Or are you willing to admit this was unfair, a mistake was made, and consider some type of compensation as a reputable business with strong ethics and treating customers fairly? read more

They can't even get any stars from me. Our experience was the worst. They were contracted by our home warranty. They scheduled canceled rescheduled never showed up at the time frame came two hours later in the evening which we wasn't home then when they finally came technician checked the machine used my restroom never told me what was wrong. Proceeded to say he would order the parts which would take 2-5 days then Another week to schedule to come fix it. He submitted his report to our warranty and we got denied because he claimed we overloaded our washer was abusing it and that's the reason they denied us. So THEY GOT PAID but we are still with a washer that doesn't function correctly (we can still use the washer ) so in my opinion this company is not even worth having them check your appliance. Sad that businesses have to operate like this read more

This company was hired by First American Home Warranty to repair our ice maker. The original inspection was back in October of 2023. They then came out about 7 times over the next several months. During each of the visits they sited that we need to pull the ice maker in/out in order to avoid damage or water leaks. In the second to last visit they put the ice maker back (different tech than previous visits) and ultimately caused a major leak which was not discovered for several days. After numerous failed attempts they claimed they needed to take the unit to their shop to complete the repair properly. I believe they were milking First American for each service call and upon the final installation they said wait 24 hours to confirm the repair was successful. In this disappointing visit they did not even reconnect the water line. Immediately the ice maker was producing water in the bucket. They failed miserably. Customer service is terrible and techs are not knowledgeable. I do not recommend and if any of the warranty companies insist upon using them BEWARE. Negative stars if possible. read more

I'm just here to leave another one star review. Service was so bad I canceled American Home Shield warranty and went with a different company. After one month with a broken dishwasher, I just bought a new one. I wish I did that a month ago. read more

Horrible customer service, absolutely the worst ever. Wil not work at all with scheduling. They lack customer service.

Do not use this company. They are very unprofessional. They repaired my oven by putting in a new circuit board. 2 months later the circuit board failed, and Appliance Repair Experts said they do not warranty or guarantee there work. They refused to do anything to fix my problem. Terrible company!!!!!! read more

This place SUCKS!!! the tech is not professional, seems like he had a stick up his wazoo. attitude was so poor and impersonal i would NOT hire them to do anything. RUN don't walk from this company. if i could give them a zero I would. They might have mechanical abilities but the customer service and attitude is not worth it. I'd hire a rookie tech based on their poor customer service and attitude. read more

This company is the most unprofessional company for appliance repair. I called to understand why their technician told American Home Shield the knob was broken and is was not normal wear and tear. They would not let me speak to the manager nor the technician. I explained my cleaning lady found it on the floor and I had picture the knob had fallen off. It is just my husband and I and we rarely use the griddle. For someone to assess it is not normal wear and tear when another technician was at the house before, is just completely unprofessional. I would not recommend them, but by their own rating by others, they do not care. So beware read more

RUN AWAY. My home warranty hired these people to repair my built-in refrigerator. I liked their technician; he seemed reasonable. But their back office is HORRID. The women who answer the calls and make them are awful people. They called me today at 3:00 PM to advise that I need a contractor to "pull out" my refrigerator for a repair slated for 8 am tomorrow. I complained. I told them I was calling the warranty company, which I did. I also worked to coordinate a contractor to come. And when I found one, amazingly, I called back. They told me that I had given up my appointment. I never said that. They lied. They're liars. Don't let them into your home. IT'S A SCAM. THIS PLACE IS A SCAM. read more

I was assigned this repair company based on the warranty on my brand new side-by-side refrigerator/freezer. The freezer is making a buzzing noise (similar to your cell phone indicating there's an unread text message (not the ice maker or water line). The Technician arrived on time. That was the only positive thing about the interaction. he was unprofessional in his approach, was swearing in his explanation of what the problem could be and even laughed and made me feel incompetent as to the explanation of what was going on with my unit. I am not a technician, but did my research as recommended and discovered this is not a normal or an expected noise, especially of a new machine. He first tried to tell me it was my dishwasher indicating the end of the cycle and that his mother had the same noise. That they had a big laugh out of it, and even at their store amongst all the technicians, laughing, how funny it was that we would mistake this noise as an issue. I had recorded the noise and he then admitted that it was coming from the refrigerator. He did not connect any kind of diagnostic equipment, he did not have an answer to the problem and stated that since the freezer was working correctly, the insurance would not fix it. I have since called again to the warranty company, and they have assigned another company to resolve my issues. I advise you to stay away from this company. read more

It would be nice if the repair experts could update a customer on the status of the part they said they would order. I don't know anything since I haven't heard a word from them since they came out to look at my icemaker on Oct 4th. It is now Oct 19. The repairman didn't leave a card or service agreement. He just told my adult grandson that I needed to clean the coils and he would order a part. Not a name or any more information. read more

These people are the worst. They will give you an appointment and then cancel it and then they will give you another appointment at a certain time and then they give you another excuse that they can't make it. Next thing you know a week has passed or two weeks later. read more

This company is unprofessional and has no regard for the time. They call the techs experts, they are not. Where do I start the scheduler Denise is rude and lies about scheduling an appt, the parts department taking 2 weeks to order a part and then 3 days to enter it in the system to even get an appointment, how about Yan the truck who walks in the door and has diagnosed your appliance without a thorough check? This business is 10/10 do not recommend read more

Every review before mine says it all. I believe this company is running some sort of scam with American Home Shield. If I could give zero stars, I would. Appliance Repair Experts is hands down the worst repair service I have ever had the misfortune of dealing with. My experience with them was an absolute nightmare from start to finish. When the technician arrived, he asked our house guests to call my wife so that she could explain the issue we were having with our washer machine. When my wife asked for Yan's number so as not to disturb our guests, he refused and told her to tell him right now what's wrong. When she described the issue he rudely told her we were overloading the washer. She tried to explain that the water was not draining even with a small load he refused to believe her and said he would take a look. We tried calling their customer service to explain the situation, but they said Yan would write his report within 24-48 hours and submit his findings to American Home Shield. The minute Yan left the house our guests ran a very, very small load of wash and the washer did not drain. We tried explaining this to American Home Shield and they said they needed to wait for Yan's report before taking further action. I did some digging on Yelp and Better Business Bureau and have since learned that both AHS and Appliance Repair Experts have hundreds of 1 Stars combined and numerous complaints on BBB. By numerous I mean thousands. AHS has had over 24,000 complaints in 3 years and over 6,000 complaints in 12 months. I ended up having to call a different repair service to actually get my washer fixed properly. The new technician took one look at it and immediately identified the issue that Appliance Repair Experts completely missed. Save yourself the headache and avoid Appliance Repair Experts at all costs. They are incompetent, unprofessional, and clearly have some sort of arrangement with American Home Shield. read more

Total SCAM and unqualified technicians!!! They were suppose to fix my ice machine as it was not dispensing. Now, it doesn't even make ice. They told me they needed to order a ice container which I honest think they were trying to drag time as the ice box I got was used and gross. DO NOT USE THIS COMPANY as the problem will get worse!!! I requested their service since Early April and now it's mid-May. It's over 100 degrees with no ice for my guest. I called them and complained that now ice is not even making and they made the issue worse than before. They pretty much didn't care and told me to file a claim. Super unhelpful as they wasted my time and I will call my CC to report this. read more

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Service was contracted through home warranty AHS for a refrigerator repair. Appliance Repair experts were able to quickly and efficiently diagnose problem, order part, and install part, when the prior company sent by AHS failed to competently do so. Technician 'Alex" was punctual, pleasant polite and knowledgeable Appliance repair expert support staff were kept me informed to the visit schedule. I highly recommend Appliance Repair Experts read more

I should've read the appliance repair experts reviews . If I had read them I never would have used them to come out twice to look at my washer, which by the way, never got fixed. Twice I was charged 80.00 dollars. Obviously never received proper training on washer repairs.. I had to buy a new washer because each time the so called repair man came out to repair the washer he left it with another problem but never got repaired!!! Of course Anna is helpful because she works for the company, but when it comes to being honest she sided with company. Is that how you make your money? By ripping off women? read more

HORRIBLE SERVICE IF I COULD GIVE ZERO STARS I WOULD. Waste of my time, keep coming saying they have to order new parts but NEVER do anything just make a mess in my house. The technician did not even have the proper tools, I had to let them use my husband's! When the technician showed up he did not greet me looked down the whole time and did not communicate anything with me. read more

They took a claim, came and left and then they took over a month to respond to the warranty company about the repair. And all they said was they are not an authorized factory vendor. It's been now 2 months with a refrigerator that doesn't work because they didn't send the information to the warranty company. read more

A repair person utilizing company vehicle entered my community behind me without being let in by anyone, followed me thru my community pushing their vehicle so close behind me waving their hands and gesturing at me. Our community has a 15mph speed LIMIT, however this person clearly wanted me to speed, that would cause damage to my vehicle if I hit speed bumps any faster than I was going. I pulled up to where the person parked and asked them if they lived In our community to which he replied with, whatever Karen. A short, bald little man with a big mouth, guaranteed that I wouldn't use this company. You can thank your rude Napoleon esqe , rude little boy for that. No doubt that the above review for Christine was his destination, where he was equally lacking customer service skills to add to his poor driving of a company vehicle. read more

Appliance Repair Experts - Appliances & Repair Near Me - Indio, California

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MARK MY WORDS!! THIS IS THE WORST APPLIANCE REPAIR COMPANY IN THE ENTIRE WORLD!!!! Everything is awful. The front desk person named Destiny doesn't care about the customers at all. They take forever, they lie, they do awful work. Our home warranty company, First American Home Warranty, assigned Appliance Repair Experts to fix an oven in our home. It is now 2 months since our oven broke and they still haven't fixed it. It took them a month to find the right part initially, then when they finally came to do the repair they said "uh oh it's not the right part" haha. They're incompetent, rude, and could not care less about their customers. Run away from this company and DO NOT DO BUSINESS with them. Don't both calling them either as Destiny could not care less about her job and the customers. This business needs to be shut down and the owners need to be punished in some manner for the pain they've put thousands of customers through. GARBAGE BUSINESS!! SHUT IT DOWN!!! read more

really need new front desk or answering phones staff. Never fails every time I call she is a little rude disrespectful bratt. its no wonder yall have 1 star if that's the first thing we have to deal with. I haven't even had them come out yet. unfortunately this is who my home warranty uses. read more

This company is so bad. Terrible. Came to my home 4 times and could not fix dryer. Today I decided to give them one more try because I did not want to start over with a different, this company already wafted two months on my time with no dryer, they scheduled me from 1-5 pm. I called several times through the day to confirm the appointment and where I was in line. Then kept telling me that there only a few appointments in for of me. They never showed up, thru never called. Do not let these people waste your time. They're incredibly bad and useless. read more

I do not recommend this business. They have lack of communication, you as the customer have to be calling them to see the status of your repair. Nobody ever gets back to you. The customer service sucks. read more

These guys were professional took care of business in a timely fashion. I was lucky to have them repair my washer/dryer unit! Highly recommended ! Thanks! read more

First and foremost, the technician whom was rude to my husband on the ring, which note he arrived earlier than indicated. My husband and I work, therefore could not be there at 1:30 p.m., and when we advised someone was on the way he told my husband "Hurry up man". I understand it is not his fault the person who was going to oversee for us wasn't there yet, but he was early and we did advise if he could just wait in his car for a few minutes to avoid the heat. Next, I told the technician on the phone that there are clothes stuck in there, which have been there for two days so it was of urgency to take out (anyone knows this). The technician did not advise that the door to my washer would lock up again, and my clothes are now stuck there...until who knows when they come back to do the repairs. and now that I recall, the last time took MONTHS!!! I then called the customer representative, one whose name I don't remember, and she provided me with vague instructions on how to remove the piece myself and call back if anything, but at least she provided me with some form of solution. I called back again as I did not want to risk trying to open it myself and perhaps cause more damages and was connected with a Destiny, a customer representative. Destiny was EXTREMELY rude, VERY argumentative, and insinuated that I was a liar. Clearly no sense of customer service....Overall, terrible experience with the exception of the first rep I spoke with. read more

Appliance Experts?? Really!! We had a range under warranty that needed repaired.. They came out Nov 4 said need parts sb 7-10 days.. No communication on parts. I called several time to find out what going on kept getting the run around. I then (4 weeks later) decided to called the manufacturer to see what's going on with the parts only to find they never ordered them so the factory called Appliance Repair Experts and got the part # & within 5 days the part was at the repair company. It took 5 weeks to get them out with the part only to find it was not the problem. Told me it could be another 2 parts which they'd order one by one & come back.. The office called to say they ordered the part and that was 2 weeks ago!!! Fortunately the manufacturer had and (in house) person who came out and completely knew what the problem is and ordered parts and they'll be installed today!!!! I read all the negative reviews and wanted to give them the benefit of the doubt however with the inexperience of the tech and the horrible office lack of communication I'd warn anyone thinking of using them to NOT!!! read more

I don't recommend this company, no customer service policy, wrong diagnosis on appliances, waist of time and money. the worst company on repair. I have been waiting for repair on a washing machine and refrigerator for more than a month and no response do not call this company read more