I've worked with Williams Dependable Appliance for years through my First American Home Warranty, and they have consistently delivered outstanding service. Michelle and David make an excellent team--Michelle always calls promptly to schedule appointments, and David is reliable, professional, and always on time. This most recent repair was no different: the diagnostic was quick. The team works well with the warranty company to deliver results when getting appliances fixed or replaced.I highly recommend Williams Dependable Appliance! read more

Excellent service from Williams Dependable Appliance Service. They came out three times to our home, couple times to repair the dishwasher. The last time we had a strange situation, we would leave for vacation and turn off the main water valve. The refrigerator would flood water out. They came out replaced all the internal hoses and fixed the issue. I would highly recommend this company. read more

Excellent service from Williams Dependable Service. They repaired my washing machine and stopped the water leaking from under the washing machine. It is making a strange noise now. I notified First American Home Warranty but I have not heard anything from them. read more

Needs to work on communication and bedside manner - was left with a feeling that the tech/owner was generally annoyed to be here and got in and out of our home as fast as he could. Our issue was not resolved - not necessarily his fault - as we were dealing with a third party insurer. read more

Really appreciated how responsive and efficient this company is. It's family owned and we will definitely use them again

My home warranty company assigned this company and I was definitely and happily surprised by the service I received Michelle and David. I got a timely call to set my diagnostic appointment, David was right on time, the diagnosis was quick, parts were ordered, once I confirmed the parts were in, the repair appointment was made for three days later and again David arrived right on time and the repair was completed in a timely fashion. Start to finish this was a good experience with this company! read more

EXCELLENT, very professional, very friendly, I've used them on several jobs; dishwasher, stove. Knowledgeable and fit you in their schedule quickly. You'll be glad you used them. read more

David was sent to us through our home warranty company. After a pleasant conversation with Michelle Williams, telling us to expected David between 12 and 5:00 pm, David arrived last Thursday at 11:48 am with Matthew to evaluate what might be wrong with our microwave (it stopped making noise even as it warmed food items). They were in and out in 8 minutes, having quickly determined that the cooling fan stopped working. David told me Michelle would call me Friday to follow-up, which she did. The part was ordered on Friday and Michelle called Monday to schedule the repair on Tuesday. David and Matthew arrived at the beginning of the 5-hour scheduled time window and in 30 minutes they had the part replaced and the microwave working like a dream! David and Michelle were friendly and personable. Matthew was very knowledgeable and really knows his stuff. We had a great experience with this company and would recommend them. read more

This is a great family-owned business. They are lovely and get the job done. I'm grateful to have met them.

Our service was performed in January. Our dishwasher started leaking. Old Republic Home referred the work to this company. Michelle provided great service in scheduling and follow up - very friendly. David and Matthew were timely, professional and thorough. The problem was diagnosed, the part ordered and repair completed. The experience was great - no stress. Thank you! read more

Claim to home warranty issued by this service provider on my dishwasher was denied because the report stated that the dishwasher had not been properly installed. The unit HAD BEEN INSTALLED for OVER 20 YEARS!!! and was working properly prior to this service call. I paid for the service call and have yet to receive the report from that visit.. STAY AWAY and AVOID THE GAMES and AGGRAVATION associated with this company read more

Really sharp guys. On time every time they work very clean and have a great follow up.

David, the owner, is a jerk! He was assigned by my warranty company to fix my oven which wasn't locking. He indignantly said it was a "design flaw" and he said it couldn't be repaired. The home warranty company requested a second opinion, and that appliance repair service ordered a piece for the door and when the piece arrived was able to easily install it. The incompetence of Williams Dependable caused a delay in my repair of over a month. AVOID! read more

i waited a week for the appointment. they can out and told me they needed more time and work schedule a longer appointment. Then called and canceled. what a waste! read more

Williams Dependable Appliance Service came to my attention via a home warranty. I left a message. Michelle was prompt to return my call, pleasant to talk to and set up the appointment for a front loading washing machine leak. David and Mathew come out, inspect, say they will order the front loading door seal. Very professional, nice guys. So, i ask if they could order parts I need for a dryer at another property. This would be me paying them directly, no home warranty at this other place. I know exactly what the dryer issue is. i had video to show them as well. Drum rollers needed replacing. David said no problem, give Michelle a call with the serial number so parts can be ordered. i call Michelle. Once again very helpful. The parts come in, David and Mathew return to fix the washer seal first and then we head over to the home with the dryer issue. All good and fixed. No drama, no excuses, no upselling, scare tactics etc. This company's info is now saved in my phone to share their info and/or call them again when/if other appliance go on tilt. read more

Williams dependable is professional, honest and have great service! Michelle that answers the phone is nice, professional and they care! I would recommend using Williams Dependable Service! Outstanding! Excellent! Got the job done! Professionals! read more

Williams UN-Dependable Service refused to service my appliance covered under my home warranty. He claimed that it needed to be lifted from the drain pan and he was unable to lift it so he couldn't fix it. Then he told me that there was nobody in all of the Coachella Valley that had at least two employees that could lift the washer from the drain pan to fix the leak. WHAT??? He also tried telling me that it wasn't the washer that was leaking because he "eyeballed" the location from upstairs and the leak downstairs was at least a foot off from where he eyeballed it. In addition, the pipe that was seen leaking downstairs can't be from the washer because all of the drain pans that he has seen release water from the side, not the bottom. I have searched for drain pans, and all of them have the valve on the bottom so that is not true. After I showed him the washer drain pipe that was right next to it he agreed that it was in fact the drain pan that was leaking and not the washer. Then told me the washer wasn't the problem, it was the drain pan. SO, I agree there is an issue with the drain pan too but how is there water in a drain pan right below the washer if the washer isn't leaking? He told my Home Warranty that because the drain pan was leaking, it is not covered and denied the repair even after the warranty sent him another request to service the washer. Contacted the warranty and they are sending an actual repair company out the same day to fix it instead. Do not use this service because clearly, he is NOT DEPENDABLE! read more

Have used them twice now and have been very pleased both times. From scheduling to arrival everything was done right. Knew what the problem was both times and it gets fixed when he says it will. If you want someone dependable and honest give them a call. read more

Dave fixed my built in GE microwave and also solved an issue with my GE oven. The oven door had locked in the closed position and the wiring in the back had fried from the heat from the cleaning cycle. Without power you can't open the door and you need the door open to remove the cooker to fix the wiring ..... Dave was the only person out of three vendors that came out that fixed the problem and got the door open. I have to say, he was awesome!! He didn't have to do this .... He was only supposed to fix the microwave ... but he went the extra mile plus to help me get the oven fixed. I would strongly recommend giving Dave a call if you have an appliance service issue!! Call Dave at Williams Appliance Service at 760 610 2562. Phil read more

This guy is AWESOME!!! Got an appointment and was on time and fixed both problems in one visit. I highly recommend this business for any and all appliance repairs. I personally will delete all other appliance repair businesses in my phone. read more

Extremely unprofessional with a blatant inability to diagnose a simple issue. Called another company, issue was resolved in 15 minutes.

I agree with J L. worthless company guy. Doesn't want to do the work! When his first attempt at fixing the washing machine didn't work he refused to go the next step and find out what was actually wrong with it. Must be his way of not wanting to fix the equipment or not knowing how, because he also walked out of my home talking to himself!!!! TERRIBLE SERVICE. Here again, a Home Warranty tech. read more

Definition of "dependable" -- trustworthy and reliable. Well, he came to look at my stove and within about 3 minutes diagnosed the problem and said he will order the parts, easy/peasy and he'll be back when the parts come in. Turns out I get a call from my Home Warranty to inform me that a new service contractor will be scheduled to come out. I ask why as they have already sent someone who is on it! They explain that the 1st guy(Dependable) told them he couldn't fix it. Is this "dependable?" When the guy tells the customer one thing and the Home Warranty company another? I think not. Why do people enjoy wasting other people's time? NOT dependable. read more

I had left many messages with "Michelle". Never a response, and when she claimed she did, she never called back the right number, or the phone number i left on for them on their answering machine (which is all you get, because they never answer the phone directly). I was forced to deal with them by 1st American Home Warranty. After 9 days of nothing, I demanded 1st American assign my warranty issue to another company... (one that would respond). Avoid if possible read more

Waited a week for an appointment to repair my oven by Williams Dependable Appliance Repair. Today, the Service technician (David) showed up called while I was in the restroom (called my cell 4x in 2mins). I immediately returned his call and of course, he didn't answer so I left several messages. When I called the office and spoke to someone who identified herself as the owner and asked what is a reasonable amount of time to allow some to return the technician's call, I was told "if you don't answer, they leave" as they can't wait all day. They must be a very busy company because it would be another week before I could reschedule another appointment. Unprofessional and very poor customer service. read more

Williams Appliance Service was called by my home warranty to fix my dishwasher.  I was shocked to have been called the same day. Michelle the job coordinator was a delight.  She was articulate and friendly.  A real down to earth person. I will admit that there is a few days wait for an appointment but what company that is in high demand does not have a wait?  David was the person that diagnosed the dishwasher.  It needed a new mother board.  David was quick and knowledgeable about my 8 year old appliance and knew just what to do.  David let me know that Michelle would call for the actual repair appointment as soon as the part was delivered.  With the current supply chain stuff going on, parts are taking a smidge longer than usual. Fix it day: David arrived and had my dishwasher working with the new part within 25 minutes.  YAHOO! No more dishpan hands.  After a few days my dishwasher stopped working again.  I called my home warranty and Michelle and we got another appointment on the calendar.  The dishwasher heating element went out.  Who knew.  As soon as the part was in I was phoned, new appointment and the repairs were made. YAHOO we now have a dishwasher that should work for several years to come. What I like about this company is the consistency on every level.  I knew what was going on during every step of the process. If you are looking for people that know what they are doing with no nonsense and are totally honest, trust worthy, and clean, these are your people. Make the call today and get on the schedule for your appliance needs. 760-610-2562 read more

I have used this company several times in LA quinta for various appliances. They have been great each time. Washer, dryer, fridge, and dishwasher. Awesome. read more

I agree with Bonnie's review...worthless company guy. Just does not want to do the repair. Says he doesn't know the dryer and it's from Italy. The nice young man with him found the model number. They sell this model at Lowe's and Home Depot with online manuals. He was clueless and just lazy. Walked out my door as I was talking to him. Rude and unprofessional. read more

Terrible customer service. He was useless. Showed up said he couldn't do anything and left within 10 minutes. He did not want to work. Had someone else come out and they fixed my issue in under 20 minutes. read more

Absolutely worst experience dealing with this company. The lady that picks up the phone to schedule the appointment is very rude and intolerable. When I called to schedule she told me that her technician will arrive next week at around morning(no specific time) other than that I would be his first trip. Mind you I told her I leave 2 hours away from the house since it was under full construction so I needed a more exact timeframe and a phone call when technician was on his way. She said ok. The day comes and the technician shows up at 8:20am with NO phone call and leaves. I had missed him by 10mins(woke up at 6am to head over to the house to be there early in case he showed up before 9). Long story short, I give them a call to have the technician come back since it has only been 10mins and she replies arrogantly that it was my fault and we have to reschedule. I told her I took a day off from work to be there for that guy but she didn't care at all. Do yourself a favor and use another company. read more

Great service. Knowledgeable and home warranty covered their fees.

Don't depend on the secretary to do as she promises. She left me hanging for several days even though she promised to call me with an update after her husband came to look at 13-month old broken washer... Turns out the HW refused to repair and she couldn't be bothered to call and alert me... Customer service is a no show with this co. and dependable is not what I think of when I hear Williams Appliance Repair. If your HW says that is who will be assigned, you don't have to agree, ask them for a different company... or don't say you weren't warned. Read all the complaints above, we all can't be wrong!!! read more

Williams Dependable appliance repair came out today and fixed my washer in about 5 minutes after the other company had been to my home 3 times and flooded my laundry room. Do yourself a favor and call them first!!! (Never ever use Accord Appliance). I couldn't be happier with Williams Dependable!!!! read more

I do not recommend this company at all. I had very high hopes after initially speaking to their office after AHS called them to come out for a second opinion. Their tech basically came out to the house ran a cycle in our washer, and wrote a report back to AHS that our machine is making a loud noise, but other than the noise works great. After I found that out I called their office back and said, "we still do not have an answer with the issue of what is going on with our machine," and the office basically told me that AHS does not cover noise. So let me get this straight, you came all the way to our house to confirm a noise which was already described to you over the initial phone call with your office, and for that you get paid??? Save yourself time and money and do your homework before you pay this company to come out to your home to do nothing!!!! read more

If I could give this place ZERO stars I would. I have a house in La Quinta and called them for service. This is the worst appliance service company out there. If you want to test for yourself, call them...i know, again no answer from a live person. Just another recording. Take one step further and try to schedule something. They're a no show or they won't call you to confirm anything. Don't waste your time as they will waste yours. LOOK AT THEIR REVIEWS. ANYONE REMOTELY CLOSE TO 3 STARS IS NOT REPUTABLE. Poor customer service, poor attitude, and poor performance. read more

I hate to. leave a bad review but the customer service for this company is the most unprofessional I have ever dealt with. I have no review for the actual technician. Besides being closed for a lunch break, closed at 4pm our on many numerous closed for the weekday events, the woman who answers the phones and dispatches the service is very rude and unprofessional. They. did not performs services as promised and paid for and act very immature and hostile over regular customer disputes. I have told my realtor in the area not to use them in the future and am sharing here as well. read more

Came out to fix our stove said they it would be a week ,3 weeks later nothing done and can't even get a hold of anybody , left 3 messages and no response from Them. Had to call my insurance company to call them to find out what was going on they told them the part was backordered but they never told me anything or let us know the status worst company ever don't call them read more

worthless company guy has been out here twice not more than 10 minutes each time. Just does not want to do the repair

We had them come out to repair our dishwasher, the guy diagnosed the problem, ordered the parts, charged us a $50.00 diagnosis fee. Finally came back with the parts, installed one of them then said we didnt need the other one--the pump. First time we ran the dishwasher, the same old problems occured, including the one of the original problems of the tub bottom filling up with water. He came back, told us he was stumped, and that he would call GE and get some help. Meanwhile, I called them and left a voicemail telling them they can come over and see the tub with the water in it. Never heard back from them, so I called. They told me that GE refused to talk to them and that the warranty company said that they wont cover it unless the appliance guy actually sees the water in the tub. I called the warranty company and the looked at the notes and say they never told him that, and that it isnt their policy to require that anyway. The guy (David) who may be an owner of the company, has now LIED to me and it is really hard to believe that GE wouldnt talk to him, isnt it? Now I am getting a different company to come out and will have to pay another $50.00. By the way, the company is very bad, in my opinion, about returning phone calls. This has now gone on for 3 weeks now and I am at square 1 thanks to Williams UN-dependable Appliance Service. My recommendation? RUN, DONT WALK AWAY FROM THIS COMPANY! read more

Woke up Wed. morn to a conked-out fridge. Called home warranty folks, who, in turn, called Williams Dependable. Within just a few minutes, Michelle, the dispatcher, phoned me and said I would be David's first call of the day (this was just after 8:00 a.m.). In about another half hour, David arrived -- all business, a pretty serious fellow. Took a look at the fridge and in not more than 10 minutes, diagnosed the issue based on his knowledge of my make and model fridge, told me he'd order the part that day and install it as soon as it came in. Fri. morning, Michelle called (again, shortly after 8:00) and said David would be here between 10 and noon to finish the repair. Right about 10:30, he arrived with the part to install, but it was like a whole different dude. He was all business, sure, but he was also funny and talkative as he went about his work, he was genuinely concerned if I had managed to limp by for a couple of days with a fridge that was acting up, and he simply couldn't have been nicer or more service-oriented. I now have his -- and Michelle's -- number in my phone's contact list so I can call them whenever I need to, home warranty company or not. David & Michelle -- you guys RAWK!!! Victor H. / Desert Hot Springs read more