Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

We got hit with a large power surge recently and my fridge and stove were affected the week before…read moreChristmas. I reached out to Rodger and he and his colleague Thomas arrived the same day and immediately identified the issues in both appliances. He provided me with a full explanation, clear and fair pricing and gave me his word that my appliances would be in business by Christmas. Rodger did not disappoint. My appliances are working properly and I am so very appreciative!! He also suggested additional measures that will protect my appliances in the future. Thompson Appliance Repair is now my go-to for any appliance issues I may have in the future. Thanks again!! :) A. Savoy

Had a drainage issue with my Bosch dryer. Mohamed quickly diagnosed and it and did some…read moretroubleshooting. He explained what he was doing and what the next step would be if he couldn't clear the drain. Luckily he was able to clear the pump and we're back in business.

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

If I could give minus-zero stars I would. Total ripoff and extraordinarily nasty! The repairman…read morecharged us twice for two trips in a row over a couple days to fix our SubZero fridge despite his 30-day warrantee. Asked why he was double charging, given that his first attempt hadn't worked, he claimed it was our fault that we hadn't diagnosed the problem ourselves the first time, so he'd had to come again. The problem- a leak - was totally routine and obvious - a clogged drainage tube- but he at first claimed it would require replacing expensive parts. Don't call these guys unless you love being overcharged for poor work, and then insulted nastily and personally for questioning the huge bill.

I contacted Jim's when I couldn't get my long time regular appliance service to service our…read moreKitchen Aid refrigerator for several weeks. Jim's scheduled Bill to come out within a couple of days. A window for the service was set and Bill called that day to let us know a more precise time he would arrive. He diagnosed the problem (freezer needed a new gasket), ordered it right then and came back within a week to install the new gasket. He explained that it would take a few weeks for the ice that had accumulated to dissipate but to call him him if there were any more problems. The ice evaporated as he said. He was very friendly and professional. And, we are more than pleased with the speed in which our problem was handled. I will definitely seek Jim's Appliance Repair Services again in the future. Thank you Bill and Jim's!!!

I don't know Jeff, have never met him and he has never touched one of my appliances (yet, anyway)!…read more So....how the heck can I rate him five stars?? Well, let me just tell you..... I had been having functional problems with my Whirlpool top-loading washing machine and after much frustrating research, selected a company to repair it. I gave them the make, model, etc. Well, that was a kerfuffle!! They never showed or called and made excuses the next day. They could not offer a workable appointment subsequently, and I moved on. I had read some reviews on Jeff's Appliance Services but was dubious..so I posted on Nextdoor asking for recommendations. Jeff's was one of only two I received. I called one afternoon and left a message. Jeff called back first thing the next day (he limits office hours to the mornings and does repairs in the afternoons). I explained my situation and gave him the make and model of the washer. He pretty quickly suggested that I might get the part repaired under warranty, despite the fact that my washer was almost 2 years old. He thought Whirlpool had had a significant problem with a part and was offering repair...but to make sure he said he would call me back after researching more about the issue. Sure enough, Jeff called back in about 10 minutes to verify that I could call Whirlpool with my information and they would fix it for free. He told me exactly what I needed to do. He said he could fix it for me, but he couldn't get the part for free and would have to charge me for his services! So...I followed his suggestions....and,indeed, my washing machine was repaired quickly and free of charge by Whirlpool authorized repair service!! So...Jeff has impressive knowledge about specific appliance issues, verifies accuracy and shares it honestly. Oh, yeah, he could have taken advantage of my situation and made himself some money, but he CHOSE HONESTY, TRANSPARENCY AND INTEGRITY! Those, qualities are worthy of 5 stars to me ... or more. So, while I will not enjoy having an appliance malfunction, I do look forward to meeting Jeff for the first time and thanking him in person for exemplifying true WISDOM AND INTEGRITY !!!

Just got service from Jeff's for a 50+ year old Hardwick gas oven that stopped heating in the…read moremiddle of baking. Jeff arrived exactly on schedule, quickly diagnosed the problem, and amazingly had the correct replacement part on his truck! Service was completed quickly with no mess, and price was exceedingly fair. Highly recommend Jeff's for servicing household appliances. I will definitely use this service in the future if required.

Pablo responded to my request within 24 hours and an appointment was made the next day. He kept me…read moreinformed as to when he was on his way. He was very pleasant and polite. He could have ordered a new part at a greater cost, but was able to repair it instead, saving me several hundred dollars. I would highly recommend Zapata's HVAC Systems.

Absolutely excellent work and great price. Pablo came out immediately and solved my problem…read more Leaking hot water heater valve changed it and we had water again. Thank you !

Really great and helpful. Washer and dryer issues that I'd been putting off for a long time were…read moreresolved promptly.

I reached out to Alco Appliance to schedule a repair technician to take a look at my Samsung stove…read more A friendly associate returned my call and provided excellent guidance on how to move forward with the "issue" I assumed was a problem. He was patient, knowledgeable, and very helpful throughout the conversation. I truly appreciate this level of customer service and would definitely recommend them to anyone in need of appliance repair.

The part I needed was in stock and I was able to pick it up and finish my refrigerator repair weeks…read morebefore I could have gotten someone to fix it. The counter associate was OK. Didn't seem to really like their job much. Maybe it was a bad day for them. Oh well, I will of course be back for parts if I need them.

You say you need an obscure part to get your dishwasher or washing machine or other appliance…read moreworking again without spending $100 to have a repair person come by when they get around to it? You say the guy at the big box store looked at the failed one you pulled out and just gave you a blank stare? You have reached the end of the Yellow Brick Road! The wizard behind the counter will glance at the part and be looking it up on his computer before you can even tell him what it is, and be back with it from the stockroom in two minutes, or have it sent the next day from their warehouse in Upper Marlboro. Sorry for mixing my media metaphors, but there's no Trouble with this Tribles.

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

I needed my decades old Kenmore dryer repaired and Dale arrived to fix it within 2 hours. He did a…read moregreat job and was finished within an hour. He told me that he had 28 years of experience with Sears before starting his own business 8 years ago. He really knows his stuff. And the cost was so reasonable!

Mr. Hartman did an excellent job in diagnosing and replacing a leaking intake valve on my…read morerefrigerator's water system, including adding a flexible metal extension to the copper water line, and charged a reasonable price for doing so. He also gave us prompt service. I highly recommend him.