So to start I never leave a 1 star and it has taken me weeks to decide to leave this review. I feel like I need to full explain why . I needed my washer repaired and I asked for recommendations from my friends and clients at work. I called them for service with confidence but to my disappointment it was a disaster. First time the technician came out after a Quick Look at the machine and I mean really quick he said it was the belt and he would order one and that my hose was also leaking and would need to be replaced. Second time coming he went to replace belt and said oh looks like the pulley is bad and also needs to be replaced. Why he didn't know this the first time was beyond me but whatever I said okay and he was going to order one and be back to replace it Third time out he came to finally replace the parts and no more laundromat for me as a family of five was great 540 dollars later new parts and replaced hoses he leaves. While doing laundry I notice water around the washer and call them to come out again two weeks later to take another look and see why... well the drum has a few holes in it from the belt and pulley the technician missed again he looks up the part to now order another part oh no the part is discontinued and no longer available. He looks at me and says sorry we can not fix your machine again he says sorry wish I had noticed it beforehand but we can't do anything else for you and leaves that's it 540 dollars later for nothing and I have to go out and buy a new one When I called and talked to the company to complain that the technician should have spent more time the first visit and seen all the problems and informed us it couldn't be fixed before we spent 540 for nothing They just said sorry for the inconvenience and we can refund you 200 dollars for your inconvenience. The end ... I have a hard time giving a 1 star but I would not recommend this company to anyone . This was a very frustrating experience and don't want anyone else going threw it read more

They came when promised and fixed our stove in an hour. Serviceman was polite and knowledgeable. Price very reasonable

The repair representatives are not knowledgeable and the customer service reps coulnd't care less. I had a Samsung fridge to repair and after 3 service visits (always with the wrong parts), I finally gave up and asked for a refund. Their "process" is to send an emai to an inbox that no one monitors and will never get back to you. So .. if you're crazy enought to try to use these guys - I hope you used AMEX to help get your money back! read more

Although nice on the telephone, please stay away from this company because THEY DON'T KNOW WHAT THEY ARE DOING. I called to get a repair estimate on my Electrolux refrigerator (that kept dispensing ice/water without shutting off). The appointment was for a Saturday. The "technician" came and THOUGHT it could have been a shut off switch but he "wasn't sure" and he would have to call another technician and/or Electrolux to get some input...but since it was Saturday, the call would have to be on Monday..I paid for a diagnosis and estimate (70.00 + tax). NO DIAGNOSIS NOR WAS AN ESTIMATE GIVEN TO ME THAT DATE OF THE SERVICE CALL!!! On Monday, the technician did NOT call me back. I had to call the office (in Flemington) and then was given a diagnosis that it needed a new dispenser and it would be over $300. Isn't that funny? The "other" person diagnosed the problem without even seeing it! And may I add, the "technician" who came on that Saturday never even tested it! Of course, when you call the main office, although the lady was nice, NOTHING was resolved. I paid for a service that I did not receive and she kept saying that the technician gave me the diagnosis over and over again, which was not the case. And how can a diagnosis be given when the dispenser wasnt tested? No, there HAS to be other reputable people out there. Stay away. read more

Awful, horrible people!!! Stay away! They charge you 95 dollars to come out. They misdiagnosed the issue. Didn't show up for the first appointment, had to come out later in the day to make up for it, and the was another issue all together. They didn't order the second part and when I called to see what was happening, they said they weren't coming back. Then they gave me a bogus email to request a refund. If Kathleen answers, hang up. She's incredibly sweet on the phone but is lying straight through her teeth! read more

I have a rental property that needed a dishwasher repaired. The Tech came and had to order some parts at the cost of $248.00 supply and install. The next week it was repaired and it still didn't work. Tech came back and said that it needed another part that GE no longer supplies. If I had know that the first time I would have just bought a new dishwasher! I asked for a refund and am still holding my hand on my ass. FYI: They lied. I went to Home Depot and bought the exact same dishwasher. read more

Stay away ! I agree with the reviews posted here. These guys are making money by ripping off the customers, they are not transparent with their pricing, no details estimate is ever sent. A $3 part was charged at $138 and I tried questioning that they were very rude and put the phone down. You realize this only after you have been ripped off and there is nothing much you can do later except for repenting your decision on having approached them. read more

The address shown is for one of their branches. We used their Morristown branch (for 13 years) but the phone number shown is their Flemington NJ corp headquarters and it shows their logo. On 11/11/2013 we called to have Appliance Master replace our Viking ice maker which they had replaced only 3 years ago. They charged us $149 but refused to give an invoice saying they now emailed them. This charge was supposed to contain a 10% off coupon and a credit from a 7/29 service call to look/repair 2 ice makers. They had charged us $214 and said both needed to be replaced but they would apply part of this charge when we replaced the ice maker and gave us a coupon. The day after the service call they called and told us they had underbilled us by charging us for a cheaper ice maker despite sending the correct Viking replacement. When we tried to have them give us details, they called back 3 times with different amounts with inconsistencies. The service manager finally emailed an invoice for an additional $149 charge but with apparent inconsistencies. I called him Monday, but he did not call back but I did finally talk to him on Tuesday 11/19. He was belligerent, saying they showed everything after, sales tax including my 11/11 payment and that the repairman who was at fault. He would not quote labor, parts tax, credits. discounts or prior payments without my forcing him to. I finally decided to pay the amount but advised him that I would never do business with them again and that I found their billing practice to be non transparent and probably unethical. read more