Extremely disappointed about the way I was treated when I returned a washing machine that was…read morebroken from the first time I used it. Had two repair men take a look and neither could fix it. I talked to Mr Allred about replacing it and he yelled at me and told me to bring the receipt, which I did not keep (this family has been in business for years and I and most members of my family have purchased 10000's of dollar thru the years) I trusted that I would not have a problem returning an item ,if I had a problem with any appliance. Without receiving any help from Mr Allred, I paid men to take the broken machine back to his store, still no help. I purchased a washing machine from another store, I am out a thousand dollars but I will not jump thru anymore hoops for him. If he was a respectable business man he would have found the receipt for me any stead of laughing when I told him I could not find. Mr ALLRED, this is your legacy.

I purchased a washer, dryer and electric stove from the Appliance Mart. The sales person that sold…read moreme the appliances was courteous and helpful. I love the washer and dryer, but the stove is another story. I have mostly used gas stoves, but that option was not available in the home I purchased. I hate the stove. The repair man came out to my house quickly to see what the problem was & it is just the way the stove was made. I called to see what could be done about it and the salesman that talked to me was willing to pick up the stove and refund my money. He neglected to tell me that ALL electric stoves today were made this way. He was very patronizing about the issue. If he would have told me ALL electric stoves were made that way and not have made me feel stupid about the issue there would have been more business from me for the Appliance Mart in the future. I will take my business elsewhere even though their prices may be a little lower.

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

Do not do business with them because it's like pulling teeth. They will tell you what you want to…read morehear. Poor business practices. Poor customer service resolution.

Wow! We are so impressed with this store, with customer service, and with the washing machine we…read moregot and had installed today. AND I have washed two loads of clothes with great outcomes (CLEAN) that surpassed the more expensive Maytag we bought from Appliance Mart in Cookeville and had repaired twice and it still never worked and were told if the part went out again it might be a year before a new one would come in. HUH?? Even the delivery person today commented...if it was that bad why did they not replace it? Who knows. AT any rate that is water over the dam and we are really pleased with this store (Carlos recommended the model he thought we needed and not the most expensive he thought we would buy) AND delivered it within a week AND IT WORKS really WELL. IT WORKS- clean clothes for the first time in the two months we used that Maytag that didn't work. Such a pain. Go to the Sparta TV and Appliance store- you will not be disappointed!!!

I was working on a home project, putting a ceiling fan into a location without a light. Needed a…read morebox for a retrofit installation. Not wanting to tear out drywall I wanted a fan box that laps onto the joist. My go to is usually Lowes. While picking up the box I grab some other supplies. I was not able to find what I was looking for. Lowes now has sparsely located some buttons to call for help. Help arrive after a bit of a wait. The associate was "ambushed" by three people as I watched down the aisle. He was polite and very helpful. We found the only box in a box and I was on way. In the parking I decide to open the box to see if it were complete. The box was only usable on the edge of a 2X but my joists have a 3x facing down. The box won't fit. So I went back to customer service and exchanged the box in a box for my $5.68 back. I headed off to Home Depot who had the correct Universal box. Lowe's selection for home retrofit projects is getting limited.

Workers are kind and helpful. They have everything for home improvement needs including pipes,…read morefaucets, and more! They have bird seed and lawn care items.

The associates at this location are friendly and helpful! This location is conveniently located in…read morea shopping center with other shops and food places.

The associates working here doesn't know their own policy, but likes to be nosy. As I was walking…read morein to CS the 2 Lowe's employees were nosy about other customer's business in the parking lot. I went inside CS with my receipt to return. Cashier said she couldn't look up transaction with bc it was purchased too long, 2 months ago. Policy said 90 days. Then she tried to throw other excuses and pretend like transaction couldn't be looked up. The couple that was in other's business earlier walked over to me and backed up the cashier saying "you have to return to original store to look up transaction with receipt".....both employees agreed that even w/ receipt u have to go back to original Lowe's bc only that Lowe's can see purchase n refund. Then the older male employee asked me "why u want to refund?" As if it's his business lol. Bunch of employees hovering over trying to be nosy and backing each other up without making sense. I have a receipt, I have my card. Like why aren't they able to look up when I provided them the receipt? I called CS and they said stores can look up 6 months of transaction, mine was only 2. Cashiers here are not trained and scanned the wrong barcode once then pretended to say only original store can look up purchases. Funniest thing I've heard. This Lowe's needs to train their employees better.

Fast, Reliable, Clifford was fantastic! Dishwasher is good as new. Was offered two, affordable…read morepayment options Thank you for everything!

Refrigerator just quit, and they cannot find time to come for two days. My precious food supply…read moreneeds service sooner. I understand that they have a schedule, but others I've knows hold a small number of appointments for emergencies. Guess this is how it's done here. A roof repair man is stopping to get me ice to hold me over, and I very much appreciate that. Sorry to have been frank, but that's how people feel when they are losing hundreds of dollars of food that will not cost 75% more to replace.

Service tech installed a "new" dented panel and didn't bother telling us about it. Just left. When…read moreI called she said she didn't notice it & I should call and file another claim with Kitchenaid. I assume so she could get paid for another service call. Stove is less than a month old. I AM calling Kitchenaid but TNT is not coming back.

Horrible horrible horrible horrible horrible horrible service. She came out and just left didn't…read moretell me the issue and I had to text (bc she doesn't accept calls) her to find out what was wrong although I think I knew. Her response it's out again. This was 6/28/22. Today is 7/6/22. No calls or text. I text her to ask about a status and her response " I hurt my hand and won't beable to complete the job" you need to call whirlpool and reschedule for another repairman In your area. Bc I'm the only one in my shop. Really lady and you couldn't have callled/ text me. I've been w/o my dryer for 1mth. I wish I had read reviews before hand. She repaired it a few weeks before which is why she said it's out again. I'm within my manufacturing warranty and I will never ever use them. They get a 0 from me...

What a wonderful experience! I came in as a first time customer and had a strange request. I was…read moregreeted with smiles and they were eager to help! Everyone pooled their ideas ideas to help solve my problem and then we were done! Very friendly! Highly recommended!

From the owner: Cookeville Vacuum Sales & Service, nestled in Cookeville, TN, offers a haven for those seeking…read moretop-notch cleaning solutions. Step into a world where cleanliness meets efficiency, where every corner is tended to with meticulous care. This establishment stands as a beacon of quality in the realm of cleaning, providing a diverse array of products and services to cater to all your needs.

VERY expensive. Repair on a 14 month old appliance that cost $500 to buy new was $435. Am I…read morekidding? I wish. Does it work now- SURE hope so, but I will be sure to tell you if it does not. Took awhile to get the part but that I don't think is their fault (unless they are charging to waiting time). Try elsewhere and share suggestions with others.

Crystal showed up and started her diagnosis. It wasn`t long after that she had my machine humming…read moreright along. I was afraid of the expense until she gave me the bill, VERY REASONABLE! I would highly recommend Mr. Appliance to anyone with appliance related issues. They are first rate.