Extremely disappointed about the way I was treated when I returned a washing machine that was…read morebroken from the first time I used it. Had two repair men take a look and neither could fix it. I talked to Mr Allred about replacing it and he yelled at me and told me to bring the receipt, which I did not keep (this family has been in business for years and I and most members of my family have purchased 10000's of dollar thru the years) I trusted that I would not have a problem returning an item ,if I had a problem with any appliance. Without receiving any help from Mr Allred, I paid men to take the broken machine back to his store, still no help. I purchased a washing machine from another store, I am out a thousand dollars but I will not jump thru anymore hoops for him. If he was a respectable business man he would have found the receipt for me any stead of laughing when I told him I could not find. Mr ALLRED, this is your legacy.

I purchased a washer, dryer and electric stove from the Appliance Mart. The sales person that sold…read moreme the appliances was courteous and helpful. I love the washer and dryer, but the stove is another story. I have mostly used gas stoves, but that option was not available in the home I purchased. I hate the stove. The repair man came out to my house quickly to see what the problem was & it is just the way the stove was made. I called to see what could be done about it and the salesman that talked to me was willing to pick up the stove and refund my money. He neglected to tell me that ALL electric stoves today were made this way. He was very patronizing about the issue. If he would have told me ALL electric stoves were made that way and not have made me feel stupid about the issue there would have been more business from me for the Appliance Mart in the future. I will take my business elsewhere even though their prices may be a little lower.

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

Do not do business with them because it's like pulling teeth. They will tell you what you want to…read morehear. Poor business practices. Poor customer service resolution.

Wow! We are so impressed with this store, with customer service, and with the washing machine we…read moregot and had installed today. AND I have washed two loads of clothes with great outcomes (CLEAN) that surpassed the more expensive Maytag we bought from Appliance Mart in Cookeville and had repaired twice and it still never worked and were told if the part went out again it might be a year before a new one would come in. HUH?? Even the delivery person today commented...if it was that bad why did they not replace it? Who knows. AT any rate that is water over the dam and we are really pleased with this store (Carlos recommended the model he thought we needed and not the most expensive he thought we would buy) AND delivered it within a week AND IT WORKS really WELL. IT WORKS- clean clothes for the first time in the two months we used that Maytag that didn't work. Such a pain. Go to the Sparta TV and Appliance store- you will not be disappointed!!!

I was working on a home project, putting a ceiling fan into a location without a light. Needed a…read morebox for a retrofit installation. Not wanting to tear out drywall I wanted a fan box that laps onto the joist. My go to is usually Lowes. While picking up the box I grab some other supplies. I was not able to find what I was looking for. Lowes now has sparsely located some buttons to call for help. Help arrive after a bit of a wait. The associate was "ambushed" by three people as I watched down the aisle. He was polite and very helpful. We found the only box in a box and I was on way. In the parking I decide to open the box to see if it were complete. The box was only usable on the edge of a 2X but my joists have a 3x facing down. The box won't fit. So I went back to customer service and exchanged the box in a box for my $5.68 back. I headed off to Home Depot who had the correct Universal box. Lowe's selection for home retrofit projects is getting limited.

Recently moved and was in need of a new microwave. The website showed that there were 2 in stock at…read morethis location. When I arrived, there were no shopping carts available even though there weren't many people shopping. I couldn't locate the specific item needed, and when I finally located an employee to help me, he brushed me off. After waiting for further assistance for 15+ minutes, I walked out and purchased the product online. Disappointed by this experience as I prefer to shop in store when I can, but it just wasn't worth it in this case.

The plumbing expert named Tee was an amazing help. Very knowledgeable and gave us all the…read moreinformation we needed to put in our new sink. We will be seeking his help again in the future!

Great store to find all your home improvement items. However, I do not recommend the store to buy…read moreany items for delivery and /or installation services. Other stores will match price if you ask. If you can find someone to help, you will most likely be given bad information, put on extended hold or have to chase help around the store. If you purchase a product, appliance, door, pick it up and take it w ith you. Find your own installers. Lowe's needs to cancel the option for installation services. They should focus on the in store retail service/ online service and perfect it. I have used this location multiple times over a decade to buy items for installations. It is consistently a horrible experience. Most recently I ordered doors and after an almost a month it's been cancelled, refunded on a gift card and in the mail because a sales person put delivery charge vs install. They cancelled my order. I have to wait to get a refund on a gift card and purchase again.

Ollie's is the best discount store in Cookeville that includes non perishable food items!! They…read morehave great looking name brand clothing and comfortable shoes, They have name brand shoes as well. Also linoleum at rock bottom prices, and carpet to cover your entire living room! They have exceptional customer service staff that treat you like you matter to them! They go above and beyond for me! I have mobility issues , so while I wait for my ride they let me sit inside the store in a wheelchair. I can charge my phone as well! They have rock bottom prices on everything! I buy my Mc Cafe coffee that usually costs 26$ at Walmart but Olllie's has it for 11$! Another perk is the have a rewards card that adds up points and they send 10 , , 15 percent off certificates to your phone and also send a hard copy in the mail, you can also earn 15 dollars off a purchase of 75dollars or more purchase! I love this store!!! Check them out!!!!

Lots of junk. Most items you can find at Walmart cheaper. The store is very unorganized!read more

Some of the most inticate and unique metal work and now they finally have a store in Cookeville!!…read moreBeautiful showroom and friendly service ...and they offer all kinds of custom work!

From the owner: Custom metal signs. Industrial and steampunk style…read morefurniture. Unique men's items.

I ordered a very specific item online that only this store seemed to stock, but I accidentally…read moreselected "store pickup" instead of delivery. I'm several states away so there was no way I was going to be able to get it in person. I called the store and the lady was super nice and said she would ship it to me anyway. Props to them for helping make the order right and for sticking hard to find kitchen items!

Friendly customer service. Trinkets for everyone. Baking made easy tool selection. Affordable gifts…read morefor the whole family.

This is a small town hardware store that has a little bit of everything. The staff is very helpful…read moreand friendly. As a resident of westmoreland I am thankful to have this great store.

I LOVE Homepro!!! It's like having a mini-Lowe's here in Westmoreland! I went in to buy some peg…read moreboard and they didn't sell it but the manager took some from his back room and sold it to me really cheap. We were organizing our shed outside at our house. They are really friendly there too! :) Happy to give my business to them!