Great, local, family business! I always buy my appliances here. And they service what they sell…read more They are always there if you need them for something you bought there. They came back twice to get my dishwasher right. They are friendly, and this town needs them. Their prices are comparable to the chains and I'd much rather go to a local business. If I need an appliance, this is where I go!

We bought a complete appliance package for our home in Baxter. Then last year built a new house and…read moreagain bought a complete appliance package for the new home. About a month ago, the oven developed a problem. At first getting to hot, then not getting past just warm. We called to have them come out and check it. Well, we're still waiting. I had to change Easter plans, haven't been able to use the oven at all!! This is not the service they advertise.

I was helped right away and was told of a great option for a TV that was great but wouldn't break…read morethe bank. It was a TCL 55 inch 4K. I have had one in the past and they are very reliable. This was a upgrade model that always for dark scenes to be seen better. I thought that was great! I bought a TV from the Cookeville Electronic Express on September 21, 2019.  I had to wait until September 26, 2019 to pick up while it was ordered.  I arrived after 6:00 pm CST to the store on the 26th. It was dragged from the back by one of the representative at this location, the box looked like it had a beating done to it.  They helped me put in my car and I took it home but did not open until the next afternoon since it was late in the day.  I opened the box and before placing on the wall I did an inventory.  It was missing instructions, cables and the remote.  I immediately went to the Electronic Express to tell them of the missing items.  I asked if they were trying to pawn off a USED TV since the box looked like it was opened and of course all the essential components were not in the box.  I was informed that it was NEW from the distributor.  Highly unlikely!!!  They apologized but informed me that I would have to wait until the following Thursday to get a replacement but I could upgrade to a different TV that was comparable to what I was get but would cost me another $300.00 (really) !!!!  So is this a ploy to make more money on your mistakes or is the mistake done on purpose to make more on customers that shouldn't have to wait for a replacement.  So no TV until this Thursday night, almost 2 weeks.   I thought Walmart was the worst but Electronic express has hit toward that top.

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

Called first thing this morning for a dryer that was no longer working. I had tried some DIY…read morerepair work on a clogged vent line and made the problem work. Dominic and Crystal showed up within the hour, took my dryer apart and cleaned everything (finding lots of lint). They put it back together and when we ran it it was working better but still seemed to be clogged so they cleaned out the dryer vent line that I had already tried cleaning and pulled out a lot more lint. Unit working great now. Very quick to respond, very professional and nice to talk to as they explained what and why they were doing things. Also gave us preventative maintenance tips to prevent our problem in the future. Strongly recommend.

VERY expensive. Repair on a 14 month old appliance that cost $500 to buy new was $435. Am I…read morekidding? I wish. Does it work now- SURE hope so, but I will be sure to tell you if it does not. Took awhile to get the part but that I don't think is their fault (unless they are charging to waiting time). Try elsewhere and share suggestions with others.

I bought a full bedroom set. For the quality and style, I'd have expected to pay $1500 more than I…read moredid. They came and set it up with no problems. Actually, I have an adjustable bed and they worked around the base to get it perfect. I couldn't have been happier. So we just went back and just bought new couches and a coffee table. Each time we have been greeted within a minute of walking in and they worked with our wants - never trying to upsell us or to get us to buy anything we didn't ask for. DT McCall & Sons are our only furniture store now. Beats every furniture buying experience I've ever had in my 43 years on this earth.

Expensive special order sectional sofa…read more.. Expensive special order Mayo sectional sofa Model 4087. Sewn on back pillows - see pictures of second replacement sofa attached--are "stuffed" irregularly and could not be repaired. Mayo determined that the first sofa was unacceptable and the defects were caused by new "stuffing" factory equipment. Huh???? What about quality control???? I had more than one conversation with Chris McCall, owner of DT McCalls. Among other representations, Chris McCall was personally going to be sure the replacement sofa was acceptable. He told me he had spoken to Steve Mayo, CEO of Mayo Brothers and that Mayo would personally approve shipment and quality control. I expressed concern about my $2000 payment and whether I should put a hold on it until I received a presentable sofa. Chris McCall was adamant about his integrity and standing behind his company's service. He felt and expressed in multiple instances his 39 years in the business and community. Mayo took several weeks and delivered a replacement sofa. The original sofa was removed then. Once again the back cushions are not stuffed properly. I called Chris McCall while his delivery people took pictures of the sofa. He would not take my call and never called back. Instead, he instructed his accounting person to call me. She was told to tell me to have the sofa removed and he would refund my money. I could sit on the floor until I bought a new sofa. Mayo and DT McCalls, Cookeville TN furniture store, maintained the replacement sofa was acceptable and McCall stated that "you would never be satisfied". McCall needs to be heard and it is near impossible to get him to shut up and listen. Terrible person to deal with given the circumstances. Not apologetic and never even looked at either sofa, only the pictures. Steve Mayo was never contacted by McCall. It was McCall and the Mayo salesperson that determined the sofa was acceptable. Once again, Mayo and McCall, or the salesperson ever saw the sofa. They represented that I was unreasonable. I called Steve Mayo several times and he never returned my calls. His customer service manager Sarah would not connect me and said that I had to deal with DT Mcalls and not Mayo. Tim Tyler, sales in TN for Mayo offered to visit my home and reposition the foam in the cushions. Not possible! The back cushions are sewn into the back of the sofa and bunched up in some areas and not filling other areas. The packing could not be reformed to fit the covering. Chris McCall, owner DT McCalls is one of the most dishonest and unprofessional business owners I have ever dealt with. Enough said. Beware of both companies.

After encountering several nightmares with another large nationally known furniture store in…read moreCookeville. I went to Badcocks to find my couch. Badcock was the first company since we moved here that there wasn't one issue. Item was delivered on the stated date the salesmen said. There weren't endless calls to find out about my delivery. Items arrived in perfect condition, nothing damaged. I couldn't be any happier with the level of service from Badcocks. I will definitely be shopping at Badcocks again.

I recently purchased both Living Room and Dining Room furniture from the store in Cookeville. The…read moresalesman Stephen was very helpful and very patient while I asked tons of questions! I appreciate that there were no sales pushes. We set up a delivery date and I was called the day before delivery to make sure our prearranged date was still correct. The furniture was delivered on time and the delivery guys ( Justin and Doug) were wonderful. Everything was loaded into the house and placed exactly where I wanted it in each room. I highly recommend this store for quality of furniture, friendliness and helpfulness of staff, and, wonderful delivery personnel. I will definitely be returning to purchase more furniture! Great job everyone!

Great communication! They did what they said they'd do. That's something I appreciate.read more

He came the same day and tried to help. He gave us an honest opinion and offered his service for…read morefuture repair minus his fee.

What a wonderful experience! I came in as a first time customer and had a strange request. I was…read moregreeted with smiles and they were eager to help! Everyone pooled their ideas ideas to help solve my problem and then we were done! Very friendly! Highly recommended!

From the owner: Cookeville Vacuum Sales & Service, nestled in Cookeville, TN, offers a haven for those seeking…read moretop-notch cleaning solutions. Step into a world where cleanliness meets efficiency, where every corner is tended to with meticulous care. This establishment stands as a beacon of quality in the realm of cleaning, providing a diverse array of products and services to cater to all your needs.

Ollie's is the best discount store in Cookeville that includes non perishable food items!! They…read morehave great looking name brand clothing and comfortable shoes, They have name brand shoes as well. Also linoleum at rock bottom prices, and carpet to cover your entire living room! They have exceptional customer service staff that treat you like you matter to them! They go above and beyond for me! I have mobility issues , so while I wait for my ride they let me sit inside the store in a wheelchair. I can charge my phone as well! They have rock bottom prices on everything! I buy my Mc Cafe coffee that usually costs 26$ at Walmart but Olllie's has it for 11$! Another perk is the have a rewards card that adds up points and they send 10 , , 15 percent off certificates to your phone and also send a hard copy in the mail, you can also earn 15 dollars off a purchase of 75dollars or more purchase! I love this store!!! Check them out!!!!

Lots of junk. Most items you can find at Walmart cheaper. The store is very unorganized!read more