Was extremely honest about the value of repairing my dishwasher and gave great recommendations for…read moreme to pursue.

I have used Cumberland. He came out promptly got part came back and repaired it. couple of weeks…read morelater same problem with frig. I tried to get them back out for 2 weeks. They even stopped answering my calls or returning my voice messages. All I wanted was to get it fixed! They took my money and left me hanging. So if your looking for a company that backs up there work this is NOT the one to use. Alan

Great communication! They did what they said they'd do. That's something I appreciate.read more

Fast, Reliable, Clifford was fantastic! Dishwasher is good as new. Was offered two, affordable…read morepayment options Thank you for everything!

Peter knows his business and has the skills to fix anything. We've asked of him. I would call him…read moreagain next time we have an appliance failure.

Came at the time he said reasonably priced fast working My refrigerator is working nicely nowread more

Expensive special order sectional sofa…read more.. Expensive special order Mayo sectional sofa Model 4087. Sewn on back pillows - see pictures of second replacement sofa attached--are "stuffed" irregularly and could not be repaired. Mayo determined that the first sofa was unacceptable and the defects were caused by new "stuffing" factory equipment. Huh???? What about quality control???? I had more than one conversation with Chris McCall, owner of DT McCalls. Among other representations, Chris McCall was personally going to be sure the replacement sofa was acceptable. He told me he had spoken to Steve Mayo, CEO of Mayo Brothers and that Mayo would personally approve shipment and quality control. I expressed concern about my $2000 payment and whether I should put a hold on it until I received a presentable sofa. Chris McCall was adamant about his integrity and standing behind his company's service. He felt and expressed in multiple instances his 39 years in the business and community. Mayo took several weeks and delivered a replacement sofa. The original sofa was removed then. Once again the back cushions are not stuffed properly. I called Chris McCall while his delivery people took pictures of the sofa. He would not take my call and never called back. Instead, he instructed his accounting person to call me. She was told to tell me to have the sofa removed and he would refund my money. I could sit on the floor until I bought a new sofa. Mayo and DT McCalls, Cookeville TN furniture store, maintained the replacement sofa was acceptable and McCall stated that "you would never be satisfied". McCall needs to be heard and it is near impossible to get him to shut up and listen. Terrible person to deal with given the circumstances. Not apologetic and never even looked at either sofa, only the pictures. Steve Mayo was never contacted by McCall. It was McCall and the Mayo salesperson that determined the sofa was acceptable. Once again, Mayo and McCall, or the salesperson ever saw the sofa. They represented that I was unreasonable. I called Steve Mayo several times and he never returned my calls. His customer service manager Sarah would not connect me and said that I had to deal with DT Mcalls and not Mayo. Tim Tyler, sales in TN for Mayo offered to visit my home and reposition the foam in the cushions. Not possible! The back cushions are sewn into the back of the sofa and bunched up in some areas and not filling other areas. The packing could not be reformed to fit the covering. Chris McCall, owner DT McCalls is one of the most dishonest and unprofessional business owners I have ever dealt with. Enough said. Beware of both companies.

terrible service. bought a mower that never worked at end of july. First mow, the mower continued…read moreto die, and the steering would go out intermittently. shop in Carthage and was told that this would be common because been sitting for so long and I had bought it at the end of the mowing season. Second mow- same thing. Had it picked up for warranty work and now I'm getting told that I need to pay for pick up and delivery even if it's warranty work. Why would I need to do that if it never worked?? called and spoke with one of the owners who identified himself as Alex and when I asked to return it, he said no. he then proceeded to hang up on me rather than talking like adults. Do not recommend. Go somewhere else.