The company is totally unreliable. first appointment was rescheduled twice before they showed up. service person said parts were required and not to use the cooktop. Required parts were never communicated to warranty company and apparently aren't covered by home warranty. neither company communicated this information. second appointment was two fix San in downdraft ventilation for cooktop. Service person never showed. when I called to ask if the person was coming, the company told me they don't service downdraft fans and canceled the appointment. Do not depend upon this company for service. read more

They work with AHS, which sent them to us to fix the fridge. The technician showed up, looked at the fridge, and said it needed a new motherboard. He said he put an order and will come back within 3-4 days. We haven't heard from them, but they marked their job as "completed." We called them and sent emails- no explanation of what happened to the order of the new motherboard and why they marked the job as completed. AHS submitted a second order for them to come and check again, but they didn't contact us and marked the job as "completed" again. Worst experience ever! Please save your time and money and reach out to reliable companies and not the company that's lying and ghosting their customers. read more

​i am very happy with Appliance guard pro. They were very promt in coming to review the problem, then to repair. The technician was very polite and friendly. I wouid highly recommend this company to a friend. read more

This company is very unprofessional, they sent a tech out to my house three times and my dryer is still not fixed. you can't speak with a supervisor and they phones is always hanging up. To save your time don't do business with this company. Patrice read more

My tech was prompt and friendly. She had the fan working and in good order quickly.

Wish I could leave negative stars! This person was sent by our home twice by First American Warranty. The first time was for our dishwasher that the door kept popping open during the wash cycle. After they left it completely stopped working and we had to replace it, it was 8 years old. The second time was for our washer and dryer, both 9 years old. Water does not drain from under the washer gasket, we have to mop it out after every load, and the dryer shuts off after a couple minutes. He was in our home for 3 minutes, looked at both and said you need new doors on both, I'll place the order & call when they come in. The next day we got an email from First American, the tech filed a report saying the washer was fine, no issues and the dryer had been "abused". We are only adults living in the house and use it daily but have never "abused" the machine or hung on the door. The tech refused to return our calls or the warranty company when we called to clarify the discrepancy between what he told us & the report. The person that answers the phone was unbelievably rude and argumentative and told me they only have 1 tech so could not send another out to verify the report and she could not verify what he put in the report. They refused to answer our questions or send the tech out again when we filed for a recheck because the washer still is not working correctly. These people a scammers, dishonest liars and have no respect for customers. I haven't even mentioned that the tech clearly had not bathed in many days, the odor he left in our home after 3 mins lasted hours (I thought the dogs had an accident in the house, until I realized it was from him). DO NOT USE THESE PEOPLE under any circumstances!!!!! Clearly First American has some sort of deal with them to scam their customers based on the other reviews I'm seeing here. We are also canceling our First American contract and going with another company. Look them up in BBB, they have an F rating all for the same things, 9 negative reviews in 4 years and not properly licensed in state. read more

The technician was very quick at determining the problem with my dryer. Now I have to wait until the part comes in. Then I will review the.timely manner in which it is fixed. read more

Awesome, on time service! No Unnecessary selling, prompt fixed my washer in less than 30 minutes! Also provided me a warranty in case needed. read more

horrible service, took about 2 weeks to get someone to look at our dishwasher, now we've been waiting for another 2 more weeks for them to come again to fix it. I've left 3 messages with no response. such a rip off. read more

Very frustrated with the appointments being scheduled automatically. Impossible to talk with anyone on the phone. Tried multiple times to schedule an appointment that worked around my work schedule. The guy Ron who came out was nice, did his part. I don't want this poor review reflecting bad on him. Hopefully they fix however they schedule appointments in the future. People have jobs, kids, priorities etc. read more

Sean was great, he came in and knew exactly what was wrong with our ice maker. ordered the part and was back with it to fix the problem in about 15 minutes. couldn't recommend more read more

Sean was very efficient and professional. He answered all of my questions and was very knowledgeable.

Sean Did a great job. He is very knowledgeable and was able to diagnose the problems with my appliances and fix one of them in a very short time. I would highly recommend him read more

Fast and thorough! Inspected and diagnosed the problem in minutes.

Kielyn inspected my old stovetop and assessed the situation and ordered new parts. She was professional and patient, including with my loud and aggressive-acting dog. I look forward to the follow-up but had a positive first impression! read more

Luis showed up and was very respectful before walking through the door. Asked if I wanted shoes on or off in the house. He fixed my issue and educated me with the issue along the way. Very professional and respectful 10/10 read more

Luis was very knowledgeable ab several appliances. He explained the issues clearly and offered options to resolve them. Excellent customer service. read more

Sean was amazing! He was on time professional and quickly got my oven working. He was even kind to my dog. I would use Appliance Guard Pro in a heartbeat as long as people like Sean. read more

To tell you the truth, I was worried about this company because of the bad reviews, but I was impressed and thankful. Sean was great! He worked fast, showed me what was wrong with my freezer, friendly, and was kind enough to put all my food back into my freezer when he was done! Thank you Sean and Appliance Guard Pro. read more

I was set up for a home warranty repair of dishwasher with Appliance Guard Pro. -I was assigned a 2-4pm window -tech comes at 1, and we don't answer the door (but he can see our 4 year old in the window) -Appliance Guard Pro tech calls me and absolutely chews me out, claiming we purposely did nothing answer our door. He offers to do me a favor by coming back at 2 (the scheduled window) -Appliance Guard Pro tech comes, and says our dishwasher needs to be replaced -Appliance Guard Pro tech walks us through the process of getting the replacement through insurance -Fidelity says they haven't heard from Appliance Guard Pro -I call Appliance Guard Pro many times, always going to an overflowing message box -I email Appliance Guard Pro -I have my husband call, and Appliance Guard Pro answers!!! they put him on hold, and then hang up. -Right after being hung up on, I get two emails and two texts saying that they have cancelled our service and that they don't work on our type of dishwasher. Yikes. I was chewed out, so stressed, walked through a replacement process, had the tech inside my home during a pandemic, and then totally ghosted. This was a brutal experience. I would hope that they would try a little harder to be decent. read more

Had a Tech come out to look at Stove and determined front panel had to be replaced. Said would take 2 weeks so thought ok sounds about right. They schedule to return 3 weeks later. Wellll that never happened. The first time they say they will show up they never show and then claim no one answered the door or answered a call when I never recieved a call and I was sitting in the living room the whole time because most of us are working from home right now anyway. Well they reschedule for a week out and so that day comes and no one shows up during the 1-3pm window. Call dispatch and they said they will look into it and call back. Wait another hour and a half and still no word and now is past business hours so no one is answering. Go take your business elsewhere. read more

Great service ever. Kielyn came over to my house to inspect my oven and cooktop. She was very kind and patient to help out finding the issues for the appliances and gave very constructive advise. Thanks Kielyn and I would strongly recommend her if anyone need help for the appliances. read more

Sean went above and beyond! Talked me through all of it as he took the dryer apart and even vacuumed it all out to ensure there was no lint that could cause a fire. Super personable and respectful of property and space. Would definitely hire them again! read more

Luis did an awesome job. He was knowledgeable, efficient and helpful. He took the time to explain everything he found while inspecting our appliance and how to follow up to everything taken care of. read more

They never answer their phone and you can't leave a message because all the boxes are full and if by chance you are able to leave a message, they will not call you back. They should not be working with American Home Shield because they will never respond. It took over a week to get an appointment and when someone finally came, he was only here for about 2 minutes just to say that they do not repair compressors on refrigerators. Now they won't send in the report to AHS so we can get a real company that does repair refrigerators. This company is a joke. read more

Pliance card Pro repair person, Kielyn repaired my dryer today. I was sure that it was a loss, but she fixed it! She was professional, quick and courteous. I am so impressed with her and her work. I would recommend Kielyn highly. The company was also able to work around my schedule and with two dogs and two teenagers this was a big plus. read more

Sean did a great job today at my place. He came to inspect my washing machine which was taking a long time to complete loads. Sean was quick in identifying the cause of the problem. He clearly explained it to me and fixed it quickly. We were having issues with the drier too but had not reported it when setting up the appointment. But Sean was very kind to check it too - he dismantled and cleaned the drier, fixed the problem and then put it all back together very nicely. Before leaving he also gave us very useful tips to keep the washer and drier in good condition. Overall we were very happy and satisfied with the service received. read more

So my dryer stop heating and I called AHS, the first company that was sent out said that the dryer was working. I called AHS again to state when I attempted to do laundry again the dryer was not working. The Appliance Guard Pro sent out Luis, and he was brilliant. He figured out immediately what was wrong with the dryer. He took the time to take a video to show me the issue and explained that they had the part in the office and he will be back beginning of next week to fix the dryer. He did a great job and I was impressed that he took the video to show me the issue. I will be posting a 5 star review with AHS, too! Thanks to Luis & Guard Pro! read more

The appointment was set easily and quickly to meet our repair needs, and Sean showed up On Time as scheduled. He was Professional and Courteous and Quick to resolve our Dishwasher won't start problem! And educated us how the problem can be resolved in the future. A very well and wonderful experience! Highly Recommended! Way to Go! read more

Sean is a great person. It was a difficult installation but the tech, Sean, handled it so well.

Excellent communication - arrived on time and diagnosed the issue with professionalism

These guys are the worst I have worked with. I hired them through the warranty company and they replaced my compressor . After their work the freeze is making loud noise. I called the warranty company again and they sent them again and the guy was really rude and said he won't do anything just live with it . Ridiculous... read more

He did great! He came over and thoroughly checked out my appliances that are broken, ordered some parts for my washing machine and did a report for my dishwasher that is completely fried! Very friendly and professional service, he also followed all of the covid guidelines! Will be happy to have them back! read more

Don't use this company. I didn't choose them, my home warranty assign me this company. On December 23, 2021, I put a claim in on my range/oven. Some came out two weeks later to look at it (had to sit home for 4 hours waiting for them). They said they needed to order a part, so they did and returned another two weeks later to install it. It didn't fix the problem, and said they needed to order another part. 24 hours after they left I got an email saying my range is fixed and they are closing my claim. I called my home warranty company, told them my problem, so they had to reopen the claim. Today February 5, appliance pro was suppose to come out again and never showed up after I waited at home all day. I will be calling my home warranty company again!! read more

Had problem with my fridge. This company had scheduled 2 times to come out but both times are NO CALL NO SHOW. Wasted total of 8 hours of my time and for the 3rd time it's another week away still tried to schedule me with same technician that are no show in the first place. Avoiding phone calls and emails. I'm unsure how this company would expect people to keep using them. read more

Luis was the most proficient appliance repair tech we have ever had in our home. He was quick and efficient and handled even our high end appliances with ease. I'd definitely recommend. read more

Had to schedule 3 times before technician finally made the appointment. It was an inconvenience for Mr to take off of work those 3 times. Ron the technician never returned my calls. But after he made his service call, he asked for me to write a review. read more

Luis was on time and very courteous. He explained what was wrong, and told us that he would update us when the part comes in. We appreciate his honesty read more

Just stay away, there are better options out there. They didn't do a good job fixing my microwave (the tech in a hurry missed putting back several screws and now my microwave looks awkward) and my home insurance have to send a different company just to finish the job. The hassle of dealing with them isn't worth it specially with so many options out there. read more

Our dishwasher has been broken for well over a month now. We have been stood up several times by this company. They simply do not show up. The part was supposedly ordered and in weeks ago. Today I have emailed, texted and called this company asking for the work to be complete immediately. I believe this is not a legitimate business and that we have been scammed. Maybe by posting publicly I will hear back. A message to the company-- once the work is complete I will consider updating my review about your company. read more