I cannot recommend The Appliance Doctors, LLC based on my experience.
I hired the company to repair my refrigerator's ice maker. After the service visit, the ice maker still did not work. Before the repair, I explained that I was in a dispute with the refrigerator manufacturer over the ice maker and needed a detailed invoice describing the work performed and any parts replaced. Mr. Decker assured me he would provide that documentation, but he never did.
I contacted the company by text on June 17, June 19, and June 21 requesting assistance, but received no response. I then sent a detailed email on June 23 requesting a response within two business days. That email also went unanswered.
I understand that not every repair is successful on the first visit. However, what I cannot understand is the complete lack of communication after multiple attempts to reach the company. A simple acknowledgment or update would have gone a long way.
Because the repair did not resolve the problem, the promised documentation was never provided, and my repeated requests for follow-up went unanswered, I have no choice but to hire another repair service.
Based on my experience, I cannot recommend this company. read more