Our oven wasn't working correctly and we did all the troubleshooting from the owners manual and…read moreYouTube but nothing solved the issue. We called Quality Appliance Repair and talked through the issue. They were out with the part the same day and all was working again. Good communication and fair prices.

Bob is the best. He gave me troubleshooting advice over the phone to keep my washer going and then…read morecame by and said he could only put a "band aid" on the machine and suggested I get a new one. Also, gave me trustworthy places to buy new appliances and parts from when he came out to service my dryer. I almost pulled the trigger and got a new dryer but he was able to have it fixed in under an hour and saved me close to a thousand dollars on new. He only charged me for what most people would charge you to knock on your door, for parts and labor. Bob is one of those rare Salt of the Earth kind of guys you just don't see these days anymore.

I spoke with Ray about setting up a service call for a refrigerator/freezer repair for not properly…read morecooling, he couldn't have been easier to talk to. The day of the appointment he called prior to coming, and as he troubleshot the situation he clearly explained every option and how things may have gotten that way. I was really impressed, and will definitely be using his business again and/or recommending for friends and family. A+

Absolutely horrible customer service. The office manager accused me of trying to avoid payment when…read moreit was their failure to communicate payment options as the issue. As a repeat customer, I gave him the courtesy of sharing my feedback. His response was to hang up in my face. This company clearly does not value their customers. My advise is to take your business elsewhere.

Needed a replacement part for our GE dryer. A moment of under promise and over perform. Part came…read morein days earlier than anticipated and was able to resolve our issue promptly.

Great for price, customer service and delivery. Very happy with my recent appliance purchases.read more

Bought a washer and dryer from this business and I've had it for almost a year now with no issues…read more They were very professional. The store is very clean. The products were very clean and presentable. The delivery was smooth and set up was smooth. I would recommend this place for affordable appliances.

Just want to Thank you Jabari, such a pleasure doing business with this young man He's very…read moreprofessional and polite you saved the evening for us... Thank you again Jabari..

If you are in need of a reliable black owned refrigerator repair business, I suggest you contact…read morethem today. They have great rates and they also sell used appliances as well if you are in need. Also please be aware that they do have a high request volume so you will need some patience with receiving a call back or actual service request time frame.

Dave came out to look at my now toasty warm 25 year old refrigerator…read more Starting withthe thermostat and working his way deeper into the unit he found a fried circuit/computer board. Had a replacement on hand, pulled out the old one but found pretty severe scorcing on the board. Pulled the unit out from the wall and tested the compressor and found it to be faulty. A new circuit board would only burn out and a new compressor was taking me into the big $$$ repair range. At this price point and age of the unit, both Daveand i agreed I am probably better off with a new unit. He then spent another 15 minutes offering excellent tips and points on what units I should be looking for and why. Excellent service and I will keep his info close at hand if/when any other appliances need repair.

Our technician, Tony, was fantastic. My Kenmore (LG) dryer was making noise because one of the…read morewheels that rotates the drum was damaged. Tony arrived on time, quickly pulled the dryer apart, identified the problem accurately and recommended a source for a replacement kit at a fraction of the cost charged by LG. He then put the dryer back together. The next day, I notified him the kit was delivered and he was back at our house within a couple of hours. He quickly repaired the dryer leaving no mess behind. Both my husband and I, fairly adept at home repairs ourselves, were extremely impressed by Tony's knowledge and efficiency. He clearly stated the cost of service upon initial inspection and I feel it was a bargain. Basically saving me the couple of hours it would have taken me to do the job myself.

I had an excellent experience with Brad from Jim's Appliance Service. He was professional,…read moreknowledgeable, and courteous from start to finish. My refrigerator had been giving me trouble, and Brad quickly diagnosed the issue, clearly explained the problem, and completed the repair efficiently. What really stood out was his attention to detail and commitment to great customer service. He arrived on time, answered all of my questions, and made sure everything was working perfectly before he left. It's refreshing to work with someone who genuinely cares about doing the job right. Thanks to Brad, my refrigerator is running like new again. I highly recommend Brad and Jim's Appliance Service to anyone in need of appliance repairs. Outstanding service and a truly positive experience!

Think twice before inviting this company into your home…read more I scheduled an appliance inspection, and although I couldn't be there in person, my family was home while I stayed on speakerphone the entire time. From the moment the technician arrived, he seemed upset that I wasn't there. He then became irritated after learning I had previously asked another company to inspect the appliance. As a paying customer, I have every right to get a second opinion before deciding on a repair. He also questioned how I was going to pay, and when I told him I could pay with cash or card--whichever he preferred--his attitude only got worse. He became loud, rude, and unprofessional before deciding to leave without even completing the inspection. The most disappointing part was that this happened inside my home, in front of my family, including my son. If I remember correctly, his name was Brad (the technician, or possibly the owner of the company), although I can't say with complete certainty. Respect and professionalism should never be optional when you're entering someone's home. Unfortunately, that was completely missing during this visit. Based on my experience, I would not recommend this company.

Very professional and knowledgeable. Diagnosed the issue with my refrigerator quickly and fixed it…read morein a timely manner. Price was communicated transparently and repairs seemed to be a fair price. Would not hire anyone else!

Very pleasant man, was on time, he arrived maybe 1/4 into the 8a-10a window that he provided us. He…read morecalled before he came out to let us know he was on his way. He was able to diagnose the problem with our fridge immediately, and fixed it very shortly after that. I was surprised how quick he was to complete the job. He was polite, and didn't ask anything of us, he left the house clean and the refrigerator functional again. Five stars for sure. He called me back maybe 2 hours after I had made my original request, and followed up with messages to make sure the times were still good for us. He was very flexible with my work schedule, and we both are very pleased with the work that he did for our family.