I have used H-M for the past few years to do yearly / annual inspection and cleaning of our furnace. On both occasions I was greeted by respectful, polite technicians. Most recently, Alex arrived within the quoted time frame. In addition, he phoned in the morning to confirm our appointment and once again to inform me he was leaving his previous job en route to our house. Again, he was pleasant, courteous, and efficient. He even took a moment to quickly talk about thermostat options and our garage (hanging) furnace. I read the other two reviews and am a bit alarmed as well. read more

Horrible, horrible company and worse customer service! They take your money for warranty and then give you the run around when you need to collect on the warranty you paid good money for. Steer clear of this business and expect to be treated like dirt from the owner! read more

We've used Hollaway Meyer's from time to time over the past 10 years, mainly because they were the ones who initially installed the Heating and air system into the house we purchased from my grandmother. This past late winter/early spring our furnace went down, so we once again called them. The only complaint I had then was after their service man had left we found the exhaust pipe from the furnace had not been reattached and just left hanging. I simply fixed it with some pvc glue I had left over from a plumbing job. We had no other complaints at the time about their work. My complaint comes in about a month ago when we went to turn our central air unit on and the breaker blew in our house for it. I had assumed at the time that one of our dogs ran into the unit and broke a wire or something, so we once again called them out. They came out the same day, which was awesome, but the news was bad, our compressor was blown. Okay so we asked them for an estimate for a new unit, which again they did promptly. Their estimate was average in price and the salesman was great. So you ask why the low rating, so far everything sounds good? Well it turned out we didn't accept their estimate , but instead went with another company. The other company left me feeling more secure, and price matched the same unit we wanted at the cheapest estimate price. So still I really had nothing against Hollaway up to this point, until our installers from the other company showed up. Once they got into the job, our installer showed me how and where Hollaway had made their mistakes, and probably on purpose. The service man had wired some things wrong in our furnace (which he said should have been learned early on in school), which didn't leave certain parts of both the air and heats systems grounded. He told me that my air conditioner failed because of this when I turned it on, it fried the compressor. The installer for the air conditioner said it was probably lack of experience or a mistake, he hoped wasn't on purpose, but if it was left that way it would have failed the furnace over this coming winter as well. I was mad as hell. I think he was trying to make excuses for the industry in general, so that I didn't think badly of all hHVAC companies. He was trying to be nice about it. The installer didn't know that when the Hollaway installer was here, he spent quite a bit of time trying to tell me that my system was getting old and I should look into replacing both the furnace and air. That within the coming months their company would have some great deals coming up. I really felt like Hollaway purposely set my units up to fail in hopes that they would get us to install new units. It almost worked, and they almost got that job, had I not come across the company I chose (4 Seasons) to do the install which had a better rating all around. Later when he was checking out our whole system after the installation, our installer also found that the humidifier my grandmother had paid a whole bunch extra for during the initial installation of this whole system from Hollaway, had never in fact worked or been hooked up. My new installer from 4 Seasons fixed that for me, but at that point I realized they had taken an old woman (my grandmother) for a whole bunch of money for nothing. I believe that humidifier cost her an extra $500 at the time to have installed with the ac and furnace. At this point i was livid and I will never be calling them out again. I really wish there was something I could do about them ripping off my grandmother, but for now this review will have to be enough. read more

They were supposed to come and service our HVAC between 8-9 and they didn't show up u too 1:15. No phone call that they were running late or anything. My wife called to find out what was the cause for the delay, and the lady was extremely rude and very dismissive to her. She told my wife that whenever he gets finished with the previous job he'll be here. Terrible service, terrible follow up and they do not stick to the time they tell you. We cancelled and went with someone else. read more

Patrick convinced me to buy a new air conditioner unit for over 5000.00. Being a new homeowner, i trusted him and said ok. 1 year later it stopped working. They want to charge me to come out and look at it plus pay for whats wrong with it. Warrenty means nothing to them nor do they care. I was also suppose to get a 300.00 check in mail for buying this specific ac. I never received it.They are a horrible business and i will never reccomend them. Contacted the management and all they said was we'll come out tueday and it'll be 65.00 instead of 96.00 to step on ur property. Glad i spent 5000.00 for an ac that only works for a year. read more

I called Hollaway-Meyers to fix my geothermal unit. When they came over they stated that it something to do with the water or water pressure and added more water to the unit, they said the unit was fixed. Couple weeks later our unit stopped working again, so I called back, when they came out, they said that my unit needed to be replaced and would cost around $10,000. I ended up called around to see if I could get a cheaper price and turns out that Hollaway-Meyers missed diagnosed the problem (we talked to several companies) and it had too much coolant in the unit and was a lot cheaper to fix. I haven't had a problem since. After talking with my neighbors it turns out that Hollaway-Meyers has been quoting incorrect problems with the geothermal units and charging an enormous amount of money to get them fixed. Some of these people were elderly and didn't know any better. read more