Anthony Ryan showed up early in the appointment timing window. He was courteous, wiping his shoes…read morebefore coming in, made sure he had what he needed with him so he didn't have to go in and out of the house and was very quick to determine what was wrong with the dishwasher. He was honest about the cost and timing to get the parts needed and complete the repair. In the end it's my landlords decision to repair or replace the unit but, I appreciate him not trying to take advantage of the situation. He was also extremely kind and patient with my large dogs who wanted to know why a stranger was in their kitchen and were eager to help him. Hahaha. He was great and I appreciate how comfortable he made the situation- Honest Techs aren't always easy to find. Ryan/Absolute Appliance will be my first call anytime I need services.

I reached out on Oct 22 for a refrigerator door seal replacement after seeing good reviews and…read moreprovided the model and serial number. I was told the part would arrive in 3-5 business days, but after no updates, I followed up again on Nov 3-4 and was told the part had already arrived. An appointment was scheduled for Nov 6, but there was confusion about the service window, and when the technician arrived, it turned out the wrong part had been ordered despite providing them with my serial number prior. This caused another delay of several days. The correct part was finally installed on Nov 13. The installer, Justin, was very nice, professional, and clean. While the final repair was done well, I feel like my experience could've been better with the communication. Overall, I do still recommend this company.

Bought a new Samsung stove & dishwasher (in box ) in black and stainless for our son's house as a…read moreChristmas present . More personal & competitively priced than the "big" stores. Since they have last year's models, open box, dent & scratch at great prices! Emilio and Alma had a wide variety to choose from in their warehouse on W. Russell -just west of Valley View. We were looking for a modern featured stove & dishwasher; as the replaced appliances were over 20 years old and failing. Emilio and Hugo delivered on-time & called to communicate their arrival. They came prepared and brought it all up to the 2nd floor condo; brought down and hauled away to old appliances too. Their installation was clean and professional using new gas & water lines. Friendly and knowledgeable with their products. Local Las Vegas business and family owned & operated. We're are very happy with their products and services. We will recommend them to friends and family for residential and even saw a good variety of commercial appliances there too. Everything from small cabin appliances to Sub-Zeros & Thermodors! Their inventory evolves as the seasons change. Nice place to keep shopping over time.

Very good to deal with, Alma was helpful. Prices reasonable. Installers were great as well…read more Recycled my old oven.

Turns out that my dryer wasn't the problem. There was a lot of lint buildup in the tube and inside…read morethe wall going to the roof. I'm glad Max relieved my nerves! Thank you

Would not know, ghosted me over a simple washer repair. Had to use a different company…read more He reached out but never got back to us, quite sure he is amazing, but we did not even get to use his service.

I had Sams service my Washing machine before back in April and they were very friendly,…read morecommunicated well, and fixed my washer for a very fair price without trying to upscale me a new washer which I appreciated. Unfortunately today I had the opposite experience. Communication was sub par, I had to repeatedly ask the same question 3 times to get an answer about if their $95 consult fee was included in the cost of repairs. They told me Yes but only if the repair can be done in the same visit. But that was not the case last time they came, back in April, they arrived in the morning diagnosed the issue then left to get the part and came back a few hours later to fix it and the consult fee was included in the price. If you come today around 4-6pm and need to get a part you most likely won't be able to get that part till the next day.. sounds like a quick way to make an extra $95 especially when you originally told me you would come tomorrow and then say you can actually come tonight but not answer my question about the consult fee until the third time of me asking. Just left a bad taste in my mouth, most companies will include there consult fee in the cost of repairs no matter if they fix it that day or the next. If you are researching companies to help you with your appliance repairs, this company Is definitely capable of doing so but make sure to get clear answers to your questions before proceeding with Sams or you might just get scammed.

I rarely leave reviews, but this experience needs to be shared. I hired this company expecting…read moreprofessional service and reliable results. Instead, the technician spent less than 5 minutes looking at my appliance, did nothing to actually fix it, and then told me to try soaking it in hot water with vinegar--advice I could have found with a quick internet search. On top of that, he demanded payment before even finishing the job, which is both unprofessional and unacceptable. After he left, the appliance still did not work. When I raised my concerns, I was met with excuses rather than accountability. Customers deserve honesty, effort, and quality service. Demanding money upfront, rushing through a job, and leaving with the problem unresolved shows a serious lack of integrity. I strongly caution anyone considering this company. There are plenty of businesses that actually stand behind their work--this one, unfortunately, is not among them.

I had the pleasure of working with Grace and she did an amazing job! I am a first time purchaser so…read moreI had many questions. She was so patient and answered all of my questions. Thanks

I am so glad I chose Best Buy for the purchase of appliances and a new TV as well. Grace Salas was…read moreso helpful and made my purchase a great experience. Grace is awesome when it comes to appliances and knowledgeable about different makes. Thank you!

Technician showed up and fixed the problem. It turned out to be an easy fix so he just charged me…read morethe service fee.

These folks go house to house, taking $149.00 from each appointment and over quote you on a simple…read morerepair. What a racquet. Microwave part $200, 2 hour repair to replace charging over $800. You're charging me $600 for labor which equates to $300 per hour. We're paying you more than a surgeon per hour! BEWARE!

Don't waste your time, it's a scam. The cheapest washing machine in the entire place is $600. You…read morecan totally get it at Best Buy with a 5 year warranty, right? Where they will come to your house and repair it for that price or less.

This store does not deserves 3 stars. We have nothing but praises for Dong the office manager. He…read moreis sincere and genuinely wants to help you with your appliance needs for a fraction of the cost than your major retailers. Look for him when you go there and you will have above and beyond service. Thank you Dong!

If you need help with a consultant please make an appointment with Ashlee. She listens & is very…read morehelpful with some decisions that can become overwhelming. Ferguson consultants are never available for walk in as they have appointments scheduled. Just go online to book an appointment, super easy. Good luck with your project!

I chose Ferguson because they carried the brand of beverage center my husband & I wanted. Went in…read morethe showroom with the make and model number all ready to purchase. Looked around the showroom & practically had to beg for help. When we were finally with someone to place our order we discussed delivery (which is done by a freight trucking company not Ferguson) & was also told the best way to contact the sales person with any questions or problems was by email. Ok Great. We explained we lived in a condo in a gated community and they would have to come to our door....not leave it outside. We were told they probably would not un box it... might be a little difficult but expected. Had a couple questions before delivery never heard a word back. When we received our delivery, according to the truck company's policy they are not allowed to come in the building! What?! We were left with a 160 pound box on a wooden palette. You would think Ferguson would have mentioned this. What if it was a full size refrigerator? Oven? Luckily we had a furniture mover to put it on but it wasn't easy. I will never purchase anything from them again.

Kolby has been an excellent vendor to work with. He is extremely responsive, quick to return calls…read moreand messages, always punctual, and very thorough in his work. He takes the time to clearly explain the scope of any issue, what needs to be done, and the next steps needed. It's rare to find someone who is both reliable and detail-oriented (especially in Vegas), but Kolby absolutely is. He's professional, efficient, and consistently delivers quality work. I would highly recommend him to anyone needing appliance repair or service.

Kolby was professional, prompt, and an excellent communicator. He quickly diagnosed the LG…read morerefrigerator issue, drove across town for compressor, returned and repair the refrigerator all in one afternoon. Highly recommended!

Highly recommend! I had a problem with my dryer. Contacted Appliance Therapist and was quickly…read moreprovided with an appointment. Communication was excellent. Service was excellent. Price was excellent. I will definitely be using them again. Honest, knowledgeable, and reliable.

My 17 year old whirlpool fridge stopped cooling properly. I was having a hard time finding an…read moreappliance specialist that would do a free estimate since it's such an old fridge, and I just needed to know if it would be cost effective to fix. Appliancetherapist came out same day, within a couple of hours. They cleaned parts they explained should fix the issue, at no extra cost, and also explained if the issue persists, then they can fix it. So, now I can make an informed decision on what to do if it's a continuous issue. Thank you Appliancetherapist!