I called multiple local appliance repair companies and Kelly's was the most accommodating. The…read moreperson that answered the phone to schedule was very pleasant and efficient. Shane who came out was on time and resolved our problem quickly. I will definitely use them again! I love supporting a small local company! Good job Kelly's!

Communication was poor among their staff. Technician was clueless, ordered and replaced the ice…read moremaker on a yr old fridge (which honestly was not needed) and office confirmed all under warranty. Fast forward after 24...48 + hrs with no ice working and a bill for payment for service not rendered and then informing "it's not under warranty". I had clearly emailed and texted the directions to 2 people in their office. I got text confirmation that I am covered and office confirmed they have gotten my email and we are good. Ice maker didn't even needed replacement and it's not even working still. When something is under warranty you get the part for free from the manufacture they got it from somewhere else instead ‍‍ Obviously warranty got denied. Called another repair technician who came looked at it and said the water filter or fill tube was clogged.....that is it. Not really Diamond Certified BUT I call them Un Certified.

Matt's wholesale is the best place in Sonoma County to buy appliances from, I have been buying…read moreappliances from him for me and my customers for years and have gotten amazing deals often 50% off or more of retail and he typically has what​ I need in stock! The value is unbeatable the selection is huge and his service and knowledge is outstanding.

I've been shopping with Matt at Matt's Wholesale in Rohnert Park for over 10 years, and there's a…read morereason I keep going back. He has by far the best pricing around, an amazing selection of appliances, and he's always incredibly easy to deal with. Whether you need a fridge, washer, dryer, or anything in between, Matt will take good care of you. I highly recommend anyone needing appliances of any kind to go see Matt, you won't be disappointed.

After 34 years of faithful service, our Subzero refrigerator and freezer recently needed to be…read morereplaced. I stopped by Tee Vax to look at the new Subzero models they had available. I was fortunate enough to meet Richard Landen while I was there. Richard was very knowledgeable, courteous, and helpful. I told Richard I needed to discuss a few of the model options with my wife, and I'd call him with a decision within a week. I phoned Richard a few days later, and told him which model Subzero we wanted to order. He couldn't have made the whole purchase any easier. Richard emailed me the receipt, and told me the new Subzero would be available for pickup in a few days. Richard was kind enough to inform me that if I selected a certified installer Subzero adds an extra year to the warranty! So I figured I had better do just that, and I went with Top Tier Appliance Installations which is owned by John Yeager. If there was ever an appropriately named business, it's John's business! John and his crew really were top tier! From keeping me apprised of their arrival time to protecting my floors removing the old SubZero, to being diligent as they carefully lugged these 800 pound machines (both the old Subzero and the new Subzero) up and down my stairs without damaging my home! The installation job they did on my new Subzero was spectacular! I would highly recommend John and his team without reservation! I'm a very particular guy, and John and his team are definitely welcome back in my home anytime. Going forward, anytime I need new appliances, I will be calling Richard at Tee Vax to buy them, and John at Top Tier Appliance Installations to install them!

I bought a refrigerator from them a couple of years ago and yesterday bought a new built in…read moremicrowave. I've had great experiences with Tee Vax both times. Yesterday, I went to their website and found what I wanted. I called them and completed the whole transaction in less than 10 minutes, including arranging for delivery and installation. The people I've worked with at Tee Vax have been wonderful.

Great service! Juan fixed our refrigerator promptly and skillfully. He knows his craft and is…read morereasonably priced.

We called APPLIANCES JAUREZ late yesterday about our clothes dryer. there was heat but it wouldn't…read moresin. He told us he could be at our home between 8:00 AM and 8:30 AM today, He was completely on time, quickly diagnosed the problem, had the two parts that we needed, installed them and had our dryer running and working in less than 30 minutes. All of that for considerably less than we thought it would cost! We would DEFINITELY recommend APPLIANCES JAUREZ, have used their service before and WILL use them again in the future!

Wonderful and prompt service. I ended up replacing my wall heater thermostat. My old one would not…read moreclick on. My new one is digital. So happy. I have used Ross HVAC to replace heating elements in my Wolf oven. Very friendly and knowledgeable staff. I recommend this company. Lou Ann S.

Great service! They came out the same day and fixed our dryer. I wasn't sure who to call, but I…read moresaw the reviews on Yelp and I was very happy with their friendly service.

Spencer did a great job! My washer now spins gently and quietly. Thank you!…read moreAnd...we have cold water from the frig! Plus, Jazmine is a jewel!

Reyes Appliance did an excellent job fixing my washing machine. The technician thoroughly explained…read morethe problem and options. The repair work was scheduled within a reasonable timeframe and cost. The machine performs better than ever. The technician moved my washer and dryer, without being asked, providing me added space in my laundry room. I can now store a step ladder in the room allowing me easy access to the top shelves in the cupboards. I had questions about my ice maker and the technician took the time to look at it and answer all my questions. I plan to have Reyes Appliance fix that as well. Reyes Appliance will be who I call for all appliance repairs. They exceeded my expectations delivering high quality service at a reasonable price.

Dane is great! Reliable, knowledgeable and a really nice…read morehard working young man. I love that he finds a way to repair appliances so we don't have to buy new ones and throw the old ones away. That's valuable to us.

Dane is the best! He quickly diagnosed our issue and answered questions while he troubleshooted our…read moreLG fridge. Dane was knowledgeable, friendly and fair. Unfortunately for us, it didn't make sense to repair our fridge, but he had great recommendations on brands and styles for replacement. We will definitely use him again and recommend him to neighbors. We found him very trustworthy.

I was referred to this business by a trusted source. When you call there is a message that they…read morewill call you back shortly. Nope. Got a text message from "Tara" robot? Then no response to texts for two hours. Then more texts asking for my address but still refusing to call or answer the phone. Super sketchy. I don't understand how this is a thing. You're in the service business with terrible service. I'll look elsewhere. It gets better... no time to call but plenty of time to reply to Yelp. What a disaster.

Scott came out a day after I contacted him via yelp and he fixed a broken ice maker in our Fisher…read morePaykel fridge. He was courteous, diagnosed the issue fast, and even had the right part on his truck. While here we asked for advice regarding clicking of our gas stove burners and he took a look without charging us extra and gave us advice how to avoid that. Highly recommended and we will definitely call Scott when (not if) the next appliance breaks I cannot repair myself. As with all appliance repair firms, you pay $150 just for the technician to show up, plus parts and labor. Other than that, highly recommended.

Excellent service. Reasonable. Personable. Highly recommend. Better than buying a new dryer.read more

Our LG washer stopped working and started throwing a tE error and after some internet research…read morefound out it meant there was a problem with the thermastor. So we ordered the part online and when it arrived I tipped the washer backwards and held it while my wife shimmied under it to swap the part. Well that fix lasted less than one wash cycle before the machine started in with this tE error again. So my wife called Affordable Appliance Repair and the very friendly staff sent Miguel to our house. When Miguel arrived of course the tE error didn't happen while he was there. So he told us to take a video of it next time. Didn't take long before we had that video and Miguel was back and working on solving our problem again. We weren't even charged for the second visit. He wasn't sure about the thetmastor we used being the correct part, so he did some very diligent research and called the manufacturer. He found the problem, apparently it was the door gasket being cracked leaked water onto the thermastor causing it to malfunction. While he gave us a very reasonable quote for parts and labor, being the holiday season we just couldn't pay it at this time. However we managed a temporary fix using some waterproof Gorilla tape which hopefully will hold until we can get it properly repaired. The office staff were very informative and communicative and Miguel did a great job diagnosing the issue, I don't think we would have ever figured it out ourselves.

Well, if you know what you need and where to find it this isn't that bad of a store. The problem is…read moreif you need help, or if you need a cart or something like that, it can be a real pain. Spent 15 minutes, looking for a cart and no one could help me find one. I almost gave up. I was then directed to go out in the parking lot. I found where all the flat carts are - way out in the parking lot. Because they are hard to move, they put it on the customer to bring them in from the front. So if you're in the appliances aisle or decide to buy something that's in a big box, you need to go directly to the outer parking lot and fetch yourself a flat cart. Not joking.

If I could rate them zero stars, I would. Long story short: JW Floors in Santa Rosa was…read moresubcontracted by The Home Depot in Rohnert Park to install all of my flooring--laminate and tile. JW then subcontracted the job out to others who were completely unqualified for the work. It took MONTHS for the floors to be finished, and even when they were "done," I had to spend more time and money hiring someone else to fix their mistakes, because I didn't trust JW to touch anything else in my new home. They eventually had to come back for heavy-duty repairs because of major errors during the install. As a result, I ended up with damaged walls and floors--the very things I had just paid for. I see zero value in The Home Depot, JW Floors, or any of their contractors. The Home Depot was also a nightmare throughout the process, which has guaranteed I'll never give them my business again. The photos attached are from JW Floors AFTER they had "fixed" the mistakes. I didn't want them doing any painting or spackling because I had no faith in their ability and didn't want more damage. These photos show the quality of work they consider acceptable. When I asked the person sent to "help" the sub-subcontractors if he was proud of the final result, he actually said yes. If this is what they consider prideful work, they need to reassess. My advice: hire local. Find someone you can actually talk to and reach when there's a problem. This entire experience showed me how little anyone involved cared. They didn't even bother pretending to care. Terrible. 0/5.