Excellent service, but Exorbitant and unreasonable cost. I asked for breakdown of labor costs/…read morerates and I was told Summers will not provide. Credit card company told me this is not a common business practice and could be indicative of price gouging. Credit card company recommendation was to dispute the charge.

Don't use Summers! For a routine service call, their sales rep/tech told us our 9-yr-old system was…read moreall corroded and moldy. Expensive repair, better to replace the system. We (stupidly) agreed and bought a new furnace and a/c unit. $20k! After the installation the system didn't work. Summers' troubleshooter couldn't figure out the problem (he blamed our electrical panel), It took an independent electrician to figure out that two wires were crossed. Last week, a family member had Summers out for a routine check-up. She wasn't having any problems. Summers sales rep/tech (same guy) told her that her system was corroded and moldy and should be replaced. She was smart enough to get a second opinion. Her system was fine. No corrosion! We were scammed. It is nearly impossible to talk to anyone at Summers (all AI) and the General Manager does not return Phone calls. Do not use Summers.

Five Star is my go to conpany for my electrical, plumbing and HVAC work. This company is definitely…read morea Five Star company! I have been very pleased with all the work they have done for me. M. Dennis, Englewood, Ohio

Quick, next day service (online request after 5pm). Thorough inspection of the problem, with new…read moreunit installed the day after first visit. Technicians arrived promptly in the morning after announcing they were on the way. The old unit was replaced and hauled away before noon. I got a standard 40 gal water heater and I believe the quality is better than the contractor special that I just replaced. I believe that I got good value for the money, even though it wasn't a cheap water heater.

I cannot recommend Davis #173-5933 from Roto-Rooter highly enough…read more From my very first conversation with him through the completion of the job, Davis was the epitome of professionalism. He was honest, knowledgeable, communicative, and transparent every step of the way. As an out-of-state property owner, I especially appreciated how he kept me informed throughout the process, explained what needed to be done and why, and never pressured me into unnecessary work. After dealing with two other companies whose service left much to be desired, working with Davis was a breath of fresh air. He restored my confidence that there are still contractors who value integrity and customer service, unlike Service Experts and Integrity Plumbing & Drain. He completed the installation promptly, kept his word, and ensured my tenant had hot water restored as quickly as possible. If you're looking for a plumber you can trust, ask for Davis at Roto-Rooter. His professionalism, honesty, and commitment to doing the job right are exactly what every homeowner hopes to find. Thank you, Davis, for turning a stressful situation into a positive experience. The Roto-Rooter representative who took my call and connected me with Davis was fantastic as well. Finally, the value, quality, timeliness, timer service, and professionalism far outpaced Service Experts and Integrity Plumbing & Drain.

My tub broke. The water wouldn't turn off. I needed help from someone who knew what they are doing…read morein order to get it repaired. They were super responsive. The guy knew his stuff. Was able to get things going in no time. Price was reasonable. Next time I will just start with them.

No one ever wants to get to the point where they have to call repairman... But I'm so glad this…read morerecommendation caught my attention. Very professional, insightful, and pleasant to do business with. I will definitely keep his number and use his service, when needed. Thank you. Loveland, Ohio (7/17/26) Note: He repaired my AC unit, while kneeling in the pouring rain. He's a good dude, with a wonderful work ethic. Nice to see.

Absolutely wonderful work, their prices seemed reasonable to me. I will continue to have them…read moreinspect my furnace and a/c. i would highly recommend these guys

Thomas was very honest and respectful, resolving what turned out to be a simple problem in about…read moreten minutes. TT HVAC Repair offered an affordable significantly lower house call and diagnosis fee. With the repair, the total cost was lower than most other company's house call fee. They're a small local repair shop that doesn't try to sell or upsell their customers, which I greatly respect. Need an HVAC repair or installation? Highly recommend calling TT!

Super idea -- excellent service, quick response, very quick, a decent price. We have no complaints…read morewhatever.

Friendly, yet professional staff! Fast to respond to request…read morefor service call. Technician that responded was knowledgeable and friendly. Explained problems needing repair and recommended service to repair problems. Service was completed quickly and without further problems. Had issue with charge, manager responded quickly to take care of the issue. Recommend company for your plumbing needs.

WARNING: They threatened to "put a lien on the house" when I questioned their pricing…read more I'm 45 years old, have lived in three 100-year-old homes, and have never before left a negative review for a contractor. I hired Honey Go Fix It to reseat a toilet. I chose them because of their 4.9 Google rating and promise of a free estimate. When the plumber arrived, I approved and signed an estimate on a small phone screen. I trusted what he was telling me and was not shown the actual dollar amount displayed clearly on the screen before signing. The technician completed the work in less than 20 minutes and then showed me a bill for $481.65. I was stunned. A wax ring costs about $10 and no other materials were needed. The price was astronomical for the work performed. The verbal quote was mumbled and unclear. When I saw $481.65 on the final bill, I genuinely thought there was a mistake. I declined to pay immediately and called the office to resolve it. Here's where it really went wrong. I spoke to Kassandra, the President of the company, to discuss the situation. Within the first two minutes, before I could even fully explain what happened, she threatened to file a lien on my house if I didn't pay immediately. I offered to pay $300 to resolve it amicably. That's still $900/hour for 20 minutes of work with a $10 part. Kassandra refused via email, claiming their responsibility is to "maintain fair and consistent pricing," while simultaneously admitting that they are "adding extra clarity steps during the estimate approval process to help prevent future misunderstandings." Consistent pricing? Maybe. Fair? Absolutely not. The owner acknowledged in writing that their current process causes confusion. Yet, she still demanded full payment and threatened our property rights. Being immediately threatened with a lien on our house for simply asking questions destroyed any chance of restoring trust in her company. I paid the invoice to avoid the hassle of a lien, but I'm leaving this review so others can protect themselves. If you use this company: 1. Get the total dollar amount in writing, on paper, in large readable text, before you sign anything. 2. Research what competing plumbers charge for the same work. 3. If you can't clearly see the price or feel rushed or pressured, do not sign. This company has lost my business and recommendation. I hope this review helps you make an informed choice.

Last summer I bought a Plumbing Service Contract from SouthTowne Plumbing. I've had two bad…read moreexperiences and cannot recommend their plumbing services or their service plan to others. Today their plumber wanted to charge me $430 to finish installing a new faucet in my kitchen. The shut off valves were working, I'd already removed one line. All he needed to do was remove the one side I could not easily reach (I am old) and reinstall the two nuts holding down the new faucet I'd already purchased. No sprayer, no replacement valves, no new sink, no replacement lines - all I asked him to do was just remove one bolt and reinstall two more bolts - and he wanted $430~~~ I ended up completing the job by myself. It was a 15 minute job. The last time I hired them was because I had a water leak that caused me to have a $600 quarterly water bill - more than 3 times my normal usage. I was not sure where the leak was - I paid them about $700 initially to locate the leak replace an outside faucet an inside faucet and a leak in a line. This work was needed - but the next water bill was still $700. So I paid them again - several hundred dollars just to locate the leak. After several visits they claimed it was beneath the slab. They wanted to Excavate my front yard with a backhoe, and cut into the concrete slab to replace the line from to the street to inside the house where the water shut off valve was - they wanted to come in from the right side of the house, by the laundry room. They quoted $15000 which did not include additional charges that might occur if they had to do additional cutting into my slab - as they were not certain where the leak was other than to say it was beneath the concrete slab. That cost did not include the cost of replacing flooring etc. So I shopped around. Several other plumbers said that was crazy. my water line ran to the LEFT side of the house where the sewer clean out was and that was where the replacement line should be run - there was no need to cut into the slab at all as the leak was in the line coming to the house not beneath the slab at all. They said any competent plumber would know this as the materials for the line to the house used by the big homebuilder who built this plat and many others in the Dayton area in the 1980s and 1990s was made of polybutylene - which is no longer sold as it was a defective material. Polybutylene lines are a known cause of water leaks in the area. It is a Common problem. Ultimately I was able to get the work done for less than a THIRD of what SouthTowne estimated - without the mess of excavation. Without needing to replace flooring or repair the lawn. Please Note - SouthTowne did not have the equipment needed to detect leaks beneath a slab. They did not have the equipment to drill a new line without excavating. Their employees were young kids who did not know what to do, and their estimate was ridiculous. By the time I finally got the work done correctly, while SouthTowne fumbled the ball - I had incurred THREE quarterly water bills each $600-700. SouthTowne's incompetence and dishonesty cost me a bundle just from leaking water consumption. I will never use them again for plumbing. I am very sorry I paid for their "service plan".

From the owner: SouthTowne Plumbing, Heating & Cooling is your premier, locally owned solution for top-quality…read moreplumbing and HVAC services in Centerville and Dayton, Ohio. As a veteran-owned and family-owned business, we bring unmatched dedication and integrity to every job. We serve the Dayton area with a commitment to customer satisfaction. Our Services We specialize in a wide range of services, including: HVAC repairs HVAC installations HVAC maintenance Water heater installations Walk-in tub installations Water softener installations As an authorized Bryant HVAC system dealer, we provide premium Bryant HVAC installations and repairs, ensuring your home stays comfortable year-round. Whether you need leaky pipes fixed or want to upgrade your home with a modern walk-in tub or water softener, our skilled team has the expertise to handle all your plumbing and HVAC needs. What Sets Us Apart? Our deep community roots and exceptional service reflect our professional yet approachable style. Whether you're in Centerville, Dayton, or the surrounding Ohio areas, trust SouthTowne for reliable, affordable, and fast plumbing and HVAC solutions. Contact us today to experience the SouthTowne difference--your go-to experts for water heater installation, HVAC maintenance, water softener installation, and more!

CJS Heating & Air and Bassett Services of Dayton, Ohio,…read more I've been torn between writing to express my thoughts and opinions about the company's operations. I chose CJS based on its 5-star rating and positive reviews, but we've been deeply disappointed with the installation process of our new HVAC system. From the very beginning, we've been frustrated by the lack of communication among the technicians, supervisors, branch managers, and other staff members. While the technicians who've worked on the system are all incredibly talented, professional, and personable, it's crucial to have a connection with the people hired for a major home renovation project. Homeowners spend several days or even weeks with the contractors, so it's an opportunity to get to know them. Here's how the situation unfolded. In late March, our old flooring was damaged due to damp moisture under the planks, gaps, and mold. The remaining planks had to be removed, and the mold cleaned before the renovation could begin. We had to replace our entire HVAC system from a down-flow to an up-flow. The slab ductwork was concreted, and new ductwork was installed in the attic. Another company performed slab jacking with polyurethane, which caused us to endure the inconvenience of walking on a concrete floor from March to July. As customers, we value clear communication, so it was disheartening to witness the lack of support between the company technicians and supervisors. Observing the situation, it became evident that there was a rift of internal conflict within the company. On June 11th, Dominic, Brandon, and a female technician who was just starting her career arrived around the end of May. We were informed that the job would take two days, possibly three. Initially, things seemed to be progressing well. However, on June 12th, the situation took a turn for the worse. Dominic, Brandon, and another technician arrived. The day began well, but we soon noticed Dominic's frustration and poor performance. The ductwork hadn't been installed to the attic frame, and the temperature gauge was malfunctioning. The company replaced it with a new one, and we were assured everything was working properly. However, this proved to be false. The temperature gauge kept showing high readings, leading to a significant increase in our electric bill. We requested another technician, CJS, to recheck the entire system. Dominic returned alone that day, as his colleague had called out sick. Upon his arrival, he realized the extent of the unfinished work. Two areas of the ductwork had collapsed, and the vents were not properly framed. Insulation and dust were scattered everywhere, effectively turning the attic into an air conditioning unit. Brayden had assured us the job was complete, but Dominic worked until 1 am that morning, insisting it was done. We repeatedly requested a return, as we still felt the dust and insulation. Dominic assured us everything was fine, but we discovered other issues. We feel like we've been victims of internal company conflicts. We've been treated like two complaining old ladies, but you underestimated our determination. This major renovation project lacked attention to detail, and the technicians failed to inform us and upper management that the job wasn't finished. If your workers are unhappy and in conflict with management, customers suffer from a lack of trust in the company. Communication between employees and customers was poor, and in good conscience, we can't give this company a five-star rating for their service. It took the entire month of June and mid July for your company to complete this project, which is unacceptable. We understand that life happens and there are things beyond the company's control, but this is unacceptable. We encountered some incredible individuals during this process. Please ensure that everything is handled correctly. If your customers perceive the lack of communication and frustration between technicians and upper management, the company will start losing customers. I genuinely hope you can improve the company's communication, particularly with the company owners and managers. Perhaps there should be some compensation for our patience and understanding. I need to focus on my health now. The last day on July 27th, upper management failed to inform the technician, Dominic, about the necessary materials to complete the job accurately. Dominic completed the job, but we both informed Dominic that day that the company needs to improve communication because we can see the internal conflict as customers. Despite their 5-star rating, we cannot give them a 5-star rating based on our experience. This job required meticulous attention to detail, and your company's issues affected the quality of the work. It has been incredibly frustrating because it has taken two months to resolve all the issues that were not addressed during the first two or three days. If it had only taken weeks, we could have adapted.

This place sucks ass. Wouldn't recommend them to my worst enemy! Can't get them out to inspect a…read moreunit purchased through them. Been waiting since October of last year for a furnace inspection. Just received a text message that my appointment for tomorrow, July 14, just got cancelled due to "unforeseen circumstances". I would go out and buy a shit unit from a flea Market and do a self install before I would ever call these assholes out to do anything, due to me waiting and waiting and for 4 appointments to get cancelled, GET NOTHING!!! The American way these days, get your money then never seen again!!! F@&king assholes!!!! Even more pissed because I have to give these dicks a 1 star review, that they aren't worth!!!