Food was good, but service was poor. I ordered online 30mins ahead and when I came to pick it up it still took another 10mins. The gentleman accidentally dropped the appetizer and asked if I still wanted the food that hit the floor......... Not worth coming here when there are various options read more

The service was great and the food was made fresh. Great prices too. we eat their often.

This has to be one of the rudest experiences I have had in a long time, hence the reason I DO NOT EAT APPLEBEES. After coming in from a flight a coworker and I came into this location to get food as soon as we walk in the girl behind the bar, says "what yall want",? Others that worked at this restaurant were walking around cleaning up to close and they still had one hour before close. I asked the young lady behind bar how much time do we have she said 30 min, and then she disappeared we sat there for at least 10 minutes and no one ever came. So we left. A lady that passed us staying at the same hotel we were staying at went in and she was served. I will be notifying management of this behavior this is not a customer friendly restaurant! read more

The staff could have cared less if we were there. We never received a drink refill or our appetizer. Our steaks were supposed to be medium well and they were so burnt on the outside you could barely cut it with a knife but the inside was raw. Then they said they graciously removed the price for our appetizer since we didn't receive it. I told I was glad they did because I was not paying for it. I wouldn't even give them 1 star if I could. read more

We went there for my dad's birthday and the food was good our waiter had changed our steak size so it won't be that much money so they changed it so it's cheaper because my parents was steak was not that much so we got a 6inch steak and the food was so good 5 stars read more

I went here to eat lunch with my family and best believe it was horrible. I had a steak and asked for no pink, guess the cooks were too hardheaded to understand. My steak had hair, and some kind of goo on it. The staff was also rude and kept giving attitudes towards me and my wife. Totally wouldn't recommend eating at trashy bees. If i could give 0 stars i would. It is not worth a dime read more

9/2/23: We were visiting from Dallas, TX and staying in Monroe. We placed a pick up order from Applebees located at 4911 Pecanland Monroe LA 71203 on 9/2/23 around 2140. TB#528. My wife called to place the order and specified "no pink" on our burgers. I went to pick it up, parked at the To Go window and waited for about five minutes. There was nobody at the window. My wife received a text to park at the curbside area, and we waited another five minutes. I walked inside, and a young lady greeted my. I told her that I was there to pick up an order, and she brought me to a table where a young man in a blue Applebees hat was sitting, conversing with a female. He said, "what do you need", in a tone that wasn't friendly. I felt that I was interrupting him. I told him, that I came to pick up an order, and he pointed me towards the bar. The bartender wasn't very friendly either, and did not apologize for my wait at the window, nor at curbside. We went home and started eating. My burger didn't taste right, and when I looked at it in the light, it was basically all pink inside. I felt ill and took indigestion medicine. The customer service at this location was non existent and the kitchen staff is putting customer's health at risk by preparing undercooked food. I am aware that meat continues to cook after it is taken off heat, so I can only imaging how my burger was when it was first taken off the flat iron. 9/7/23: I received a call from Christine (GM). We had a great chat about my visit, and I hope that moving forward, customer service and food quality improves. read more

Applebee's Grill + Bar - Raw burger. We had requested "no pink". - American Near Me - Monroe, Louisiana

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Found a hair in my food! Bad service! I tried to go back up to Applebees and get comped but they refused to give me anything back because it was delivered and therefore out of their hands. read more

Applebee's Grill + Bar - Chicken Tenders Plate - American Near Me - Monroe, Louisiana

Food consistent , waitress very attentive, convenient location. Unfortunately, very dirty and then n total disrepair. Wallpaper falling off walls, booths falling apart. Holes and rips in fabric and I about sank to the floor in my booth. Will not return until upgrades are made. read more

Stopped at this Applebee's while charging my car. Bar seating was available and the bartender was friendly and efficient. Enjoyed the chicken dish, but found the fries to be just okay. The ambiance was typical of other Applebee's locations. Overall was a good experience would definetly visit again when I am in the area. read more

Applebee's Grill + Bar - Fiesta Lime Chicken - American Near Me - Monroe, Louisiana

The only thing good was our waiter. The manager sat in the office in plain site of customers. Our food was cold, our waiter was the bartender, waiter, and he was working while the manager told us she had paperwork to do during dinner hour. Horrible food all blamed because of this manager who sits and does not work as a team. Not recommended. read more

We stayed at a hotel next door and decided to go there for dinner. The restaurant was not busy. It took over 30 minutes to get our water and that's after having to flag down a server. We were basically ignored the whole time, no acknowledgment of our presence or apologies for having to wait so long. The worst part is that there were plenty of servers walking around. We left the restaurant after 45 of waiting. We should've left earlier. Bottom line, don't waist your time at this Applebees. read more

If I could give 0 stars- I would. I work in the service industry so it takes a lot for me to sit down to write a review- much less what I'm about to say.....it's the first time that the entire process has broken down completely from hostess to waitstaff to kitchen to manager. I was waiting for the "What would you do?" cameras to show up. I know-I know- it's Applebees. But the reason I love Applebees is because typically no matter where I am in the country- I know I can go to an ABs and get a good plate. It's consistently good- no matter where or when. That's the beauty of ABs. It's cookie cutter. First- the actual meal experience: 1. Our food took 40 minutes. OK. It happens. But we were only 1 of 3 tables in the entire place. 2. My food was brought out 15 minutes before my husbands- I ordered the Bourbon St Steak- medium. It was hockey puck well done. There was no denying it sat in the window for a very long time. The onions and mushrooms were burnt onto the sizzle plate. The mashed potatoes were a slimy mess that had probably been re heated several days in a row. We were told my husbands meal would be "right out"- just waiting on the chicken fingers. I was done with mine long before it came out. 3. His dish was the 4 cheese mac n cheese and chicken fingers. We could tell it sat in the window for at least the 15 minutes it took for me to eat my plate. The sauce was broken- oil puddled on top- runny gross whatever it was on the bottom of the bowl with dried cooked on pasta all over the plate rim. My husband took a single bite of the chicken finger and elected to not eat anymore of the dish. We only saw our waitress when she took our order- dropped off my husbands food- and when we flagged her down to get our check... otherwise she literally was in the bathroom the entire time- on her phone- or in the kitchen. She never asked how anything was. When we stopped the manager on his way through regarding the food- he honestly could not have cared less. We were NOT jerks about it. We work in the business. We hated that we even were going to say something. He offered a remake. My husband politely said "no thank you- we have a very long ride home. We do need to get going. Im not going to eat this though." The manager just stood awkwardly off the to the diagonal side of my husband - shook his head and said "yup" and walked away. We didn't want to send it back, because let's be honest- we all know why you don't do that....my husband didn't take more than a bite- so we thought maybe he would have at least offered to comp it. Nope. Not a word. Just walked away. We flag down our waitress and ask for the check. She never asked how our food was- never asked if there was problem- (seeing an untouched plate) never offered to box anything up. Just took our card- ran it and dropped it on the table with a pen that didn't write. Now- the ordeal while we sat and waited for food. There was a young man who was a server- who was off the clock- sitting next to us. He was having his pre shift meal. The ENTIRE time- he chased the manager and complained very loudly in front of all the customers (not many of us but still) about the hostess and her seating style. He was relentless, even after being told "I'll speak to her, don't start any trouble, you're not even on the clock it doesn't concern you, and finally- please just stop or go home." We got to sit and listen to him gripe to every other employee who walked by or would listen- about everything. He followed managers and employees into the kitchen and all over the place. It was not professional- not handled on either end- and eventually we were there long enough to watch all the waitstaff- and managers- basically hide from him in the kitchen. He went over to a table out of uniform wearing jeans, a red dirty t-shirt and a marked up denim jacket after they had been sat and greeted by a server- and took their drink order- out of turn and out of rotation- and not on the clock.....and again another ruckus ensued. If he WAS on the clock- knowing AB uniform standards and the hiring process (Yes- I worked for an ABs for years)- Im shocked it was permitted. I couldn't imagine if Corp had stopped in- or if we were secret shoppers.....or are we....? One just never knows and I couldn't believe what we were seeing. Sooooooo- needless to say- we will never come back to this Applebees. If the world were flooded with p!ss- and this Applebee's was in a tree house- we'd choose to starve instead. Absolutely horrible. Normally when just one piece of the entire experience breaks down, one can say "you know- maybe they are just having a bad day". This was not that day. read more

Truly the worst service I've ever had at a restaurant. I placed a to-go order and when I went to pick it up the first 3 workers I asked completely ignored me. The 4th person I asked just said "white wall" and pointed to the corner of the restaurant. So I walked over there and waited again for someone to help me. A 5th person came over and asked why I was standing there and I explained I was waiting for a to-go order and she just walked away...no "let me check on that" or anything. A 6th worker finally came over and handed me a bag of food. I felt so uncomfortable with how incredibly rude all the workers were that I just took the bag and left. When I opened my food I literally laughed out loud because it was too ridiculous to even imagine. The chicken wontons I ordered were just the shells. No meat. No slaw. Nothing. read more

Applebee's Grill + Bar - The chicken wantons I ordered - American Near Me - Monroe, Louisiana

Came in on a trip and Tesla supercharger is pretty close. Stopped in for a quick eat. They took our order brought my wife's food only and then said the other two items would be ready shortly. I looked up and the waitress is using a vape at the bar. So i go ask and tell them i need to hurry to leave and they come back and say it's another 5 minutes so now we are at 15 minutes after my wife's food comes. I order a kids cheese pizza and they then say it's still being worked on and bring my kid some fries and a breadstick. Then they finally bring mine after i walk out and my wife is at the table and still waiting g i my son's pizza. Ridiculous. Won't be making this a stop again read more

The person who took my order was so kind. They were out of fountain drinks and offered a bottle Diet Coke. They said it'd be 15min wait. At 27min the order wasn't ready so I went to a nearby gas station to get some bottled waters. Food was ready 35min later. The food was good. It was kinda sketchy around there. read more

Me and my wife and my mom enjoyed ourselves so much and all food was hot and fresh and our waitress took care of us and was quick with everything! read more

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This place sux ... dont wast your time .. We waited for 1hr and half ... service sucked..as well took. 30 minutes for drinks ... servers just sitting around on there phones ...geesh and you want a tip ...really. read more

OMG! I went in there for dinner and it was absolutely freezing. Definitely low 60s so cold there was kids crying mommy I'm cold the guy I was sitting with at the bar was complaining no one could understand how it could be possibly so cold. Their answer was management locks the thermostat the place is a total joke you could hang meat in there I had to leave read more

Wow the food and drinks were delicious. Everything was seasoned so well and very hot upon arrival. The drinks were out quickly. Our waitress was very nice, punctual and attentive. Her name was Carla I believe. We did not have to wait longer than 5 minutes to be seated and this was during lunch time. She came right over as soon as we sat down which was a plus. I've been seated other places an still had to wait. I had my doubts after not eating here for years due to bad customer service at one point years ago but they have turned things around big time and I will be back. The ambiance was very great! read more

Applebee's Grill + Bar - Sizzlin chicken and NEW Chicken & Shrimp Scampi Skillet - American Near Me - Monroe, Louisiana

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I would shit if I was the owner and came in here and watched how this place was ran. Piles of people waiting for a table and no one to clean them . It's not that this place is under staffed , it's that most of the people here don't do shit. The manager ,,,, what manager ? I noticed people just leaving because there are 16 tables open but no one to sit them down . This place is absolutely trash- please dodge this place and go somewhere else until more positive reviews come in . Hell , go to the mall and grab something- wayyyy better and faster read more

Applebee's Grill + Bar - Why is someone's crap on a table that can be used to sit someone ? - American Near Me - Monroe, Louisiana

I'm not sure why, but I decided to eat at a place near my hotel. Wow. Big mistake. The great service was not enough to help overcome the food. read more

If I could give zero stars I would. We had an absolute horrendous experience here last night. 1. They were out of Tito's vodka. They have Tito's based cocktails featured on their menu. How do you run out of an ingredient that is featured on your menu? 2. We were told by our sever the bartender wanted to substitute crown Royal for the vodka. In what universe are whisky and vodka the same liquor? 3. We ordered a dirty grey goose martini. The drink came out with a salted rim, olives, olive juice and sour mix. He made a dirty vodka margarita. WTH? 4. We ordered five appetizers for the table and the first toe cosmetics our stone cold. At this point I asked to see the manager. When Saed Blake cam to the table he came with an attitude that we didn't order. I explained the issues and he said "What do you want me to do about it?" in a tone that can only be described as hostile. At this point I told him we would be leaving and would not be paying for anything. He said "that's not how this works, you ate some of the food." I told him that, indeed l, that was how it worked and we would not be paying. At this point his eyes narrowed and I could tell he was about to explode when the next words were for us to leave before he called police. Yes. He threatened to call the police on us because we got crappy drinks and cold food and refused to pay for it. Never will I ever step foot in this Crapplebee's again. read more

This was by far the worst restaurant experience I have ever had. I brought my daughter and friends for a quick bite to eat before a movie and the food was either undercooked or burned. This was after we waited forever to get our food and drinks and had to repeatedly ask for silverware to eat. What bothered me is the other customers had regular utensils and we were given plastic. My niece sent her cold and burned burger back for them to sent it back more burned than before. Our drinks were lemonades that tasted like pure water! When my niece refused to pay for her burger the cook tried to convince her it was a different freshly made patty that was cold. I asked for the manger but they never came. And to end it all they kept trying to add things to our tickets and when I asked for the itemized ticket they said they couldn't show me. I don't recommend this place to my worse enemy. read more

Applebee's Grill + Bar - American Near Me - Monroe, Louisiana

RAW FOOD!! This Applebee's serves Raw Food. As an airline pilot I eat out all over the country, I have never been a fan of Applebee's as it is usually sub par. However sometimes traveling by foot really limits you. I ordered wings and took them back to my hotel. The first bite was the pictures below. This is unacceptable and so dangerous. The manager refunded my money. But I caution everyone to not eat here for the sake of your health. read more

Applebee's Grill + Bar - American Near Me - Monroe, Louisiana

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I was so frustrated and somewhat bewildered... This restaurant was right in front of my hotel and I looked forward to grabbing some food after the event I was in Monroe to attend. As soon as I walk in... I hear a man in a blue shirt with a long ponytail saying something about, "...getting ready to shut it down..." to the "Hostess" and proceeds to storm away in a rude manner, seemingly frustrated or angered by something... He walks right by never even looks up to acknowledge me or any of the other guests there!!! It was a very awkward and uninviting atmosphere to walk into... The "Hostess" takes a family that was standing there when I walked in to a table and doesn't come back... She stops at a table and engages in conversation with some young men... No One EVER acknowledged me, welcomed me or in any way made me think that my presence or the money I was about to spend meant anything to them... So, I left and went to Olive Garden!!! The convenience of this location appeared to be a blessing because I have no sense of direction and struggle, even with GPS, when in an unfamiliar place... But I would've rathered get lost and be stranded in Monroe, LA than to give this place one penny of my hard-earned money. read more

TERRIBLE service. I ordered ahead - arrived over 30minutes later and my order was still not ready. Instead of apologizing and advising me to come inside, they let me sit for over 20 minutes at the pickup window. Then when I got frustrated and went inside, the server fussed at me for not waiting longer. Seriously - he FUSSED at me like I was a child! AND - surprise - they got the order wrong. BEWARE of this Applebees. TERRIBLE. read more

Staff was super nice and helpful!!! Chicken was fresh. Loved the Asian grilled chicken salad.

Applebee's is my favorite restaurant in the West Monroe area!!! The wait wasn't too long, so their service is great! Last time I went there we chose the back area to sit in the building, and we were greeted by this sweet lady with a southern accent! I chose to get the chicken strips and French fries with honey mustard, and the chicken strips were so good that I decided this was my favorite place to get chicken! The food was fresh and straight out of the oven! The service was AMAZING The drinks are great! The people were nice and did NOT get our order wrong, and there were about 7 or 8 people! If you are in this area, go to Applebee's! I definitely recommend this place to eat! Thank you soo much Applebee's for always getting our order right and to taste delicious! read more

I stayed at the hotel directly next to this Applebee's so when I felt hungry going here seemed like a no-brainer. I've never been to an Applebee's before so I checked out the reviews before and was shocked at the large amount of 1-Star and 2-Star reviews.....admittedly I was skeptical of giving it a try. But -- I did so anyways because I was hungry and ribs plus a $3 brownie/ice-cream dessert seemed tempting to me. I placed my order online and headed to pick it up 20 minutes later. Now the restaurant wasn't in the best shape inside but the staff was relatively friendly or at-least assistive. I asked about my pick up order but sadly it was overlooked and they hadn't even picked it up yet. I really didn't mind waiting an extra 10-15 minutes so I did just that. Staff was apologetic about the wait so it was all good for me.....they were busy so I understand. Now on to the important part....the taste of the food. Ribs were small (upset that I was too hungry to even take a photo of it for y'all) but damn -- it was good. For $13 anyways. I got the broccoli and fried and despite previous reviews, my food was hot and fully cooked.l throughout. Everything tasted A-Okay but sadly no condiments like Ketchup was put into my bag. As for the dessert.....a small but really delicious piece of fudge brownie and small scoop of vanilla ice cream really satisfied my sweet tooth (and it was under $3!). All-in-all I'm glad I decided to give this Applebee's a try despite it's lack of better reviews. The food was pretty delicious and the little dessert too. Service was good. While the space was clean, my only recommendation to the restaurant would be to renovate the interior of the place just a little to make it look a little more up-to-date because it felt quite dated and even a little unorganized inside. read more

I believe this is the first time ever I have given a one star rating. Unbelievable to see people getting paid to sit around and chat... We walk in and not greeted, everyone was sitting in last table of bar area nearest the kitchen. There were menus on top of every table, so that was good. Not very busy ( now I know why) We looked and our waitress pulled herself away from her friends co-workers. Ordered drinks... I saw drinks sitting on bar 5 mins before she decided to bring them over... took our food order, no tablet or note pad, only two of us. I ordered burger with cooked onions vs raw. 20 minutes later it came out with both. Tasted fine. Wife ordered 4 cheese penne pasta she said it tasted sour. read more

Happy to find something open near the hotel. I walked in on a Sunday afternoon, there was supposed to be a 20 minute wait they must be shot staffed. I decided to get food at the bar because there was no wait. Nora the bartender was so friendly and sweet. I ordered shrimp with a side of broccoli instead of fries and coleslaw. It was delicious. read more

Applebee's Grill + Bar - Crunch shrimp with broccoli. - American Near Me - Monroe, Louisiana

Visited tonight. Sat at bar and was served by Gabrielle. There was a big party going on and she warned may take a little. Far from the way it happened. My stuff came out in a few minutes. Gabrielle assisted the other servers with the large table and yet she never neglected me. Highly recommend to hang at the bar with her! Food was good as always but service was outstanding tonight. read more

I haven't been to Applebees in quite a while after a few not so great experiences. I recently heard from a friend that it had greatly improved. I was in the area running errands and they weren't very busy so I decided to stop and get what used to be a favorite, the Oriental Chicken Salad. I ordered it and was surprised to find it looked just like the picture! The lettuce was all fresh and the generous portion of chicken was good with just the right amount of salad dressing. I loved the salad and my waitress, Alexis, was the icing on the cake. She was the kind of waitress everyone wants when they go in a restaurant with a short amount of time during lunch rush. I will definitely be back. read more

Applebee's Grill + Bar - Oriental Chicken Salad - American Near Me - Monroe, Louisiana

Teana my server was amazing in every way. She knew the food wasn't up to standard so she brought me more sauce and shrimp. I ordered the steak and Stella without the Stella. It looked nothing like the beautiful picture, as a matter of fact I told the waitress I order from Applebee's but got wish.com instead. I ate every bit of it because I was hungry and it tasted ok. Don't believe in throwing food out but it wasn't the way it should have been. Applebee's used to be my favorite dinner spot. Not anymore. The steak was so thin you couldn't order med rare it came done it was grisly and hard to chew. The potatoes looked like instant and the broccoli was tiny pieces like frozen selection. They are hurting that bad they don't order quality food anymore. Sad read more

I will never eat at applebees again. From reading the reviews the other former customers have summed it up. Very dark atmosphere. The carpet has a unpleasant smell, i suggest it be removed. The drinks are expensive and watered down. I had my drink replaced and the second was watered down as well. The entree was unbelievable. It was prepared as if it was a microwave dinner. This was not my first occasion of having this experience. This last experience just showed me that it was time to cut ties with Applebees in Monroe. The servers are polite, they do the best they can with the circumstances they are given, I guess! I'm not sure how this restaurant is still operating. Yea we spent over $50 for food we took home and did not eat. We did this twice and received the exact same results! The food looks like it's a microwave meal! Basic! Nothing that will have u suggesting to your love ones they should eat there. Goodbye Applebees! read more

I do not recommend this Applebee's . It gave me bad vibes and I was correct,,, they will ignore you . They left us sitting and did not offer us anything to drink . I will never go back . Second time this has happened. read more

We were seated very quickly which is always a good thing and the host was very nice at helping us to our table. Our waitress Makalen was very sweet and engaging. The only time part of the experience was the long wait on our food! It's was a busy Saturday night so that's to be somewhat expected. The food was delicious and satisfying and I will recommend this location to anyone who maybe in the Monroe/Peancan Land Mall area! read more

Applebee's Grill + Bar - American Near Me - Monroe, Louisiana

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The last time I ate at Applebee's it was pretty good. I wonder how it taste now since the pandemic has started

This Applebees is located near the Pecanland Mall in Monroe, right next to a Courtyard Marriott in which I was staying. My experience was good, and typical for an Applebee's (Ive been to many). Since I was traveling on business, I was alone and sat up at the bar. The bartender was friendly and engaging, and was quick to make sure I always had what I needed. I had the Cheeseburger quesidilla and small Caesar salad. The salad was a little dry and underwhelming, but the quesadilla was good. All in all, I enjoyed the meal. BOTTOM LINE: A good Applebees. read more

Applebee's Grill + Bar - American Near Me - Monroe, Louisiana