I am going to give this place 2 stars only because after everything we went through, they comp'ed our appetizer and drinks, otherwise this would have been a 1 star review. We went there with 8 people on 2-4-23 and I know they were busy, so I tried to be patient and understanding about the situation as a whole. We got there around 5:25 and waited over a half hour to get a table when we were told it was only going to be 15 mins. Ok, things happen, no biggie. Well, when they finally called us up, they asked if we would be ok with sitting at 2 table across from each other. Everyone was hungry so we agreed. The tables turned out to be diagonally across from each other, than should have been another clue to walk, but I ignored my gut. We sat down, ordered drinks and appetizers and we missed happy hour by 5 mins. Ok, again, no big deal, things happen. I only knew the timing of everything because of that. The drink showed up soon after, but appetizer didn't showed up at 6:45, again, I get it, BUSY night, however we started paying attention to what was going on around us and noticed a lot of people were waiting for food just like us. When the table near us got their order, all you can eat wings, there were only 4 wings on each plate. I asked them how long they waited for those and they said it had been about 45 mins. Several drinks have run dry, everyone is starting to get a little antsy as we are hungry and have been seated for over an hour now and no sign of food in site. Some more time goes by, it was now 7:30, which means we had been seated for 90 mins, all drinks had run dry, and still no sign of our food anywhere in sights. The time had finally to give up on being patient, it was time to talk. I flagged down the waiter and asked to talk to manager. The manager came over about 10 mins later, the kids at our other table saw the look on her face as she was approaching my table from behind, she was not in a good mood, I wish I would have seen this for myself, they filled me in about it after the fact. When she got to our table I said "good evening, can I inquire, what is going on tonight?" She replied "it's the last week of all you can eat and we're short staffed. I informed her that "I understand, however we have been here for over and hour and a half, drinks are dry, nobody is updating anyone with when they will get their food." She said "let me go see how much longer for your order." I replied "it's too late for that. We ordered the all you could eat as well and I know we will be waiting over 30 minutes for our next round of 4 wings or shrimp. I'd like to just pay for what I had and be on my way." She asked what all we had had so far?" I informed her our drinks and appetizers. She told me that they would cover that and that we were free to go, which is why I was willing to bump it up to a second star. I did give the waiter a tip as I was still trying to be a gracious customer and I know he had to have been having a bad night as well since I am sure he was not going to have very man happy customers. I figured that was the least I could do since everything was just comp'ed to us, I would have spent double or triple that just squaring up my bill.
All in all, it may be a long time before I set foot in another Applebee's but I can honestly say that I will never go to this Applebees ever again. I would suggest other stay clear of it as well. Maybe someday we will get a restaurant that more people can enjoy.
We went across the parking lot to GK Mongolian BBQ and had food on our table within 5 mins. read more