Food and service was very good. With all the Covid protocols in place, the place was packed and social distancing and staff were following all guidelines read more

For a chain, I am disappointed. First of all it took over 15 mins to get a soda and a water. My boyfriend got the most pathetic attempt at Mac and cheese I've ever seen in my life, plus a rubbery steak. I got barely any mushrooms in my bourbon chicken , side order of loaded baked potato was also pathetic. This is why I never go to Applebee's and I won't be going for a longggggg time. read more

Applebee's Grill + Bar - "Mac and cheese" - American Near Me - Hackensack, New Jersey

I had dinner with my wife and was very disappointed. The Buffalo wings had a bunch of skin on them, the blue cheese dressing was homemade and taste like bad mayonnaise. I ordered fish and chips. I got tarter sauce and noticed a lump in it while spreading it on my fish. The manager said maybe a piece of chipotle chicken fell in the sauce. I will never go there again. Classic wings read more

Went there yesterday for lunch at 12:30p. One table had customers. There was no staff in sight. Eventually a busboy came out to put napkins on tables and he brought us to a table. We waited 15 mins and no waitress or staff could be found. I got up and asked the busboy for a waitress. Waited but no one came. We left. Whoever is the Manager should be fired along with the hostess and waitress. The hostess and wait staff should never make customers wait. Applebee's should be applauded. read more

1.5 hours LATER... still sitting here with no entrees!!! we got out appetizers an hour ago! we ordered unlimited ribs and a quesadilla burger! how long does it take to make that?!?? everyone's getting all their food besides us. ashley our server looks too overwhelmed and shouldn't be working in a fast paced environment.. i'm calling corporate! so, a manager from this location called me and spoke to me about my situation that happened that night. talking about how the kitchen had some issues.. that's why you have a kitchen manager! to make sure the kitchen doesn't crash.. on top of that why were the rest of the tables (even the ones that came after us) getting their orders? manager said he was gonna send me a gift card. received the cheap a** WELCOME PASSES (not even a gift card) today. LMAO!!! They obviously don't care if guests return or not! DEFINITELY won't be returning! KMA Applebees! read more

Applebee's Grill + Bar - American Near Me - Hackensack, New Jersey

I love this place, it's my family's favorite location, friendly staff, my yesterday's visit was awesome, celebrating my son's 14th birthday.. everyone was so good, a special shout-out to Gess our very good server whom went the extra mile to make it a great evening.. also the manager of the place is great, he brought us our drinks personally. highly recommend. read more

First time here and I have not been to an applebees in about 8 years. Very, very disappointing! Every entree tasted like a warmed up frozen meal. The service was good therefore I feel bad leaving such a review but the food was bland and just lukewarm. Even the kids meal was bad. I will not be returning. read more

Hackensack Applebee's - Definitely the BEST "family" sports bar in the area , with the best managers in the business ...Chris is fantastic and Rhonda together are amazing ..with Lisa pulling the strings perfectly! Lissy ,Winston and Matt and Steve make the time there perfect ..and there are still three more excellent staff members I'm sorry I can't think of the names. Go there grab the special drink of the month n apps and enjoy ..the Cheers atmosphere for sure.. Food is always great but the service ,waitresses and management make it special. Chris is the best for sure...always makes Everyone feel like it's ur own bar. Came here with my wife to meet up with my sons and there wives for my wife's birthday, we wound up staying 3-1/2 hours. Chris felt like part of the family to us he was fantastic! We have been coming now AT least once a week...more like twice now lol read more

Very disappointing. We use to enjoy this chain but it went downhill. Service was mediocre. Food was awful and serving food was sporadic. Three sandwiches came out and a few minutes another three entries came out and after another ten minutes the last pasta dish was served. read more

Came here to try to get a quick meal after a day of traveling and thought the service would be fast because the restaurants nearby were busy and we were hungry. It wasn't very crowded when we got there and it seemed like there was a lot of wait staff available. The host was nowhere to be found when we got there and was not friendly at all. When we finally were seated, it took about 30 minutes for the server to attend to us. I was very disappointed with the service and wait time. You get what you pay for, I guess. read more

The person who sat us just was not in the mood. He sounded as if all life was taken out of him that day. Service was alright. The food was what you'd expect from an Applebee's. Now they have tablets at the tables in the bar area where you can grab your server's attention or add to your order. You can also pay there, which makes it easier. It's alright, not great, but it's alright. read more

To whom it may concern, Yesterday we placed and order and of course there was a missing meal. We contacted the manager Ronda which really did not care about the situation, Suggesting we have door dash come back for. Which did not happen. Meanwhile the person who meal was left behind is 9 mos pregnant and extremely upset. Suppose to get a credit for her meal, but that is not enough with the waiting time meals came cold and no one at restaurant really cared. I did speak to Manager Ronda that i was going to send a complaint to headquarters. The people in restaurant should be trained better. I have the receipt and sticker where someone should have checked the orders before being picked up and no one did. Beware with this place customer care weather you eat in or order. Its about Quanity not quality. read more

Our waitress was super nice and friendly! And our food came out in like 10 minutes. Super delicious and great for a midnight snack! read more

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Shout out to Oscar! 5 stars not for the food, but for seller customer service! I came in late and was unsure what to order. Wanted carry out for the connivence but left pleasantly surprised about my experience. Oscar was so helpful in providing suggestions on what I should get based on my likes and dislikes. I was impressed by his knowledge of the menu; he was able to provide suggestions. He was very patient and welcoming. Delivered my carry out straight to my car in 12 minutes. read more

Came here for the first time after many many years. Ordered half price apps. Food came quick. Food was good. Its what you expect from an Applebee's. Its half off. read more

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Went here yesterday with 8 other women. We sat at different tables so there was 3 at one table, four at another and two at another. The service sucked. The server took the orders by table. Good way to do it. We all waited a while for our drinks. And then we waited for our food. Food was brought to two tables, had to ask another server for the food for the third. Had to ask for salad dressing, I like my salad with the meal so meal was cold by the time I got the dressing. One table didn't get utensils. I thought the food was very salty, tasted like they just salted the chicken and broccoli. I enjoyed the mashed potatoes. Oh and the chocolate dessert was the best, so glad I had that before the food. Never again. read more

I've been coming here for years and there seems to be a new manager Steve that told my waiter not to fill my beer to the top because they come that way. Smh even if that was the case but if a client asks to be filled to the top would that have been an outrageous request. Won't come here for a while. Steve you need to be retrained!!! read more

Applebee's Grill + Bar - A $10 beer - American Near Me - Hackensack, New Jersey

Not usually a great experience but Sammy is great and when I see him he's usually doing it all! (Opening the door with a greeting, answering the phone, seating people, wiping tables, running food and all with a smile! His enthusiasm and service is extremely exceptional and is probably the only reason I suggest/consider revisiting. read more

this place is close to my home which is why i always come. although now i will NEVER EVER EVER go back to this applebees. My order was over cooked and missing items which is super unfair especially because im paying for the food and the extra costs for everything. i asked for thousand island dressing and was told i can have it then when i called to inform the manager about the NUMEROUS mistakes in my order she said "well i dont know if you were told but we dont offer thousand island" MEANWHILE the girl that brought it out to the car PROMISED it was in the bag. The manager also had an attitude and said "theres nothing i can do to help i apologize" Service is terrible and Im never going back again. I suggest you dont either read more

Nonexistent service! Waited at least 5-10 minutes for someone to come to the table. Once apps were dropped, we were never served again and had to ask another server for the check and brought it to the bar to check out. The bartender/our server left in the middle of everything and the manager took over who was clearly struggling to even find anything or make drinks. Overall horrible experience! Don't bother with this place unless you'd like to age while you wait for anything! read more

The food is good, but there is not enough staff, and it takes a long time to catch a waiter. They are not attentive enough.

I wouldn't say I frequent this location but I have been here a good amount of times. Usually for the half apps or for cheap find drinks. My last visit wasn't the best though. Our waiter was knowledgeable and funny nothing wrong with the staff upon this visit, however my grilled shrimp came out twice uncooked as if it went straight from the freezer to the grill. read more

Applebee's Grill + Bar - American Near Me - Hackensack, New Jersey

Before I came, I saw this Applebee's review pretty bad! But we still want to try. When we try to open the door, the waiter came out and open the door for us. Make me feel so welcome to come! Then he took us to the table less than a minute. I like the waitress so much because she always have the smiling face. Her name is Gowa. We ordered salmon, steak and chicken. The food taste was ok, but the portion a kind of small. Overall the service is 5 star, the food only 3-4 star! read more

Prime rib sandwich was not edible. Literally took one bite and it was disgusting. Meat was not recognizable as meat. Dry, tasteless. Left it behind. Told the wait staff and she shrugged her shoulders. read more

PROS: They have the friendliest wait staff you'll meet. They're clean, there's a lot to choose from on the menu, the prices are good, and there are tablets by every table to play games on and to check your meal out. The servers are knowledgeable about the food, and they have an open bar with many tvs for the game. They even hire the mentally handicapped for bus boy positions, that way they can gain some work experience. I think that's very nice of them. CONS: Applebees is very slow at bringing out your food. Also, when they're busy, they don't turn over tables fast enough which causes the waiting time for people coming in to increase. Another thing that I don't like is that they don't check up on you regularly. My glass was starting to collect dust before my server asked if I wanted another one. OVERALL: This is a great Applebees to go to. Many of their pros are the same as with any Applebees, and if your willing to overlook a few of their cons, I think you'll enjoy it. read more

This is the worst Applebee's I've ever been to. This Applebee's is racist,& prejudice. It's a whites only Applebee's. They do not like black people. They purposely got my order wrong because I'm a person of color. They did not resolve the problem...so I asked for my full cash refund. I had to ask 3 times for my full cash refund because the bartender named Jay said that I paid with a card when in fact I gave him cash. I will never spend my back earned money in that whites only Applebee's . I asked for my money back and they didn't give it to me they said I paid with a card... which was false.. I paid cash and had to get the racist night manager to give me my money back I will never go back there and if you're a person of color ...you should not go to Hackensack Applebee's neither !!!! read more

I ordered a medium rare burger it arrived in that awful well-done crumbly state. Anybody that eats steak doesn't want a well done burger. Also, they did not follow any of my simple instructions such as L&T on the side, they never gave me any condiments. It's just a very unprofessional experience. read more

I don't usually leave reviews in Yelp, but there are awesome ones and terrible ones that I should leave reviews. Unfortunately, this is terrible one... that I decided to spend time to leave a review. The food tastes ok as it is in other Applebee locations; however, I need to rate one star because of their services. When we visited on 8/14/19, the restaurant wasn't crowded at all, but we had to wait for 10 min just to be seated. Then, a waiter came and he seemed to be ok at first, but after he took the first order, he never came back to our seat. So I had to call other waiter/waitress for help order additional food, utensils and napkins... (the first server didn't even bring utensils and napkins...). At the end of the meal, I asked a check to other waiter because our waiter never showed up, then the other waiter went to call our waiter. Shortly after, our waiter came with eating something in his mouth... He brought a check but it was wrong... so I had to call him again to get it correct. Our order was simple enough, but it took so much time and effort to get the meal done. I live this area over 20 years and have been this restaurant since it opened. There used to be better waiter/waitress, but I'm not sure what's happening recently... The waiter didn't seem to be motivated at all, and the receptionist was terribly slow and unfriendly greeting new customers... There is something wrong with this restaurant. I will never come back to this terrible place again. read more

Worst experience ever on August 11 2019. We were a small group 2 adults and a 3 year old child. A large group of 40 people came in after us. So that delayed us getting seated. We ordered quick simple meals from the 2 for 22. Our meal order was messed up which took a half hour to be corrected. Than our bill was messed up twice. First it said $150 than $48 till I had to re correct the server. As the bill should have been $26 and change. I ended up leaving my handbag behind as I had to chase after both a 3 year old who was impatient that the food was so delayed and the server. I called to let a manager know I was coming back for my bag and what table it was left at. I was promptly hung up on. read more

AWFUL! AWFUL! AWFUL! I went to this location twice in my life and both times I scratched my head wondering how this place is in business. I ordered a burger medium and it came to me medium rare. When I told the waitress about the mistake, she got an attitude and looked annoyed that I asked her to do something. She returned it to the kitchen but when it came back, it was burnt. I was so ******** annoyed that I asked to speak to the manager right away. I waited 20 minutes and nobody came to the table. I was pissed. I left them the money and walked out. It would take a miracle to walk into this place again. Awful food, Awful service. Don't wste your money read more

Let me start with this- this is an applebees; expectations are NOT high. I expect prices to be cheap and food to be hastily made, even microwaved is acceptable. That's fair to expect from an Applebees, right? This review is based on 5 occasions of going back (you want to give them a chance right?) and I've had the same experience EVERY TIME. With that said, the things you expect to be actually acceptable are all bad. If you ask for waters to start off, expect not to get it until you ask them at least two more times as they pass by. Maybe they're going to the mountains to get the water, but aside from that, this basic task is always a complete fail. The food will be bad. Don't expect anything fantastic. But the 1 star is not for the food. It's for the service. Lol no one will go to applebees looking for good food. It's because you want some late night half price appetizers for cheap. If you want the check, just assume that they are processing fresh wood into paper and hand printing your bill onto it, because it takes way too long. Don't expect the check the first time you ask for it. Ask for it maybe 2 or 3 times. Otherwise expect to sit there until they close. This is basic stuff, Hackensack Applebees. The management need to better train their employees. We understand they're mostly high school kids- but this is just basic stuff. read more

Stopping in here the other day before work to pick up a oriental chicken salad and honey bbq boneless wings from car side to go. I placed the order about 10 mins before arriving and the woman over the phone was a pleasure to deal with. Bubbly personality that brightened my mood. I pulled up to car side to go and after just a few mins someone came outside with my salad and wings just as I ordered them, I paid the lady and was on my way. Quick and simple. Great car side to go service! read more

Applebee's Grill + Bar - Sweet potato fries - American Near Me - Hackensack, New Jersey

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Was recently taken to this Applebee's in Hackensack-yack-yack [you outta know by now], there was some reluctance on my part as an old co-worker who worked the line in his teens called it Crapplebee's. The name has stuck in my head for years. I ordered from the bottomless lunch menu. $7 for unlimited french onion soup and spinach salad--- what a deal! The food was unexpectedly fresh and tasty. But what sealed it for me was the service. We had an amazing waitress named Lisa Wadel who was a joy. She seems to love her job and it shows. Apparently she is actually recognized by Applebee's for her staff training capabilities. Well done Lisa--- and well done Applebee's for validating a fantastic hire. read more

I haven't been to this applebees in a while but gosh has it changed. We sat at the table for about 30-35 minutes before our drinks came to the table. We had to use the iPad at the table to order our appetizers and they were ordered before a waitress even got to our table- which we had to use the iPad to send her a notification to call her over. The food was good though. Not any different than your typical applebees. The ribs were cooked perfectly. A few of the appetizers were missing their dipped sauces and the spinach dip definitely got stuck with the bottom of the bag chip crumbs. i can't say we'll be back very often, but I'm sure i'll end up here for half price apps again. read more

This location is OK. the food didn't have that much taste I really wasn't full but I did enjoy the appetizers & the drinks. It was just we were near the area so we stopped here a friend and I but I'm not sure if I come again like for a whole meal with dessert. read more

I come here for one reason- half-priced appetizers after 10 pm. I would ABSOLUTELY NOT pay full price for.. well.. anything on the menu. We go, order a few milkshakes, a bunch of boneless wings, a plate of nachos (which is HUGE, btw), a chicken quesadilla, and what the server suggests if we feel like it- and we chow down. Its not gourmet but hey- this is Applebee's, guys. You all know what you're getting yourselves into. Our servers have always been pleasant, if not as prompt as we like it but since its always really packed after 10 pm and these people have to run around listening to annoying customers all day with a smile on their face, I don't mind. I like the food and it's always enough. If it's not enough, spend another 5 bucks and get another full order or wings! Yay! Nothing has ever tasted bad or stale, and I would absolutely come back. After 10 pm. And pay 1/2 for the appetizers. read more

We were here last night and never going back because... - The worst long island iced tea I ever had - Got bacon in my Quesadilla when I specifically asked for none and I ate some :( - We had to ASK for the cutlery and while waiting, our food got cold - The food was pretty disappointing too STAY AWAY! read more

This place has terrible service mostly due to bad management. Half of the staff are usually hanging out by the receptionist area, and the other half are struggling to keep up. The TGIF across the street is no better. read more

As far as Applebee's go, this is one of the better ones. Whoever is in the kitchen, does a really good job with the food. I've been here many times, and it's always prepared quickly and correctly. In fact, I'm usually thinking, "wow, this is pretty good for an Applebee's". The servers have always been friendly and attentive when I've been here. It's a very comfy vibe here too for some reason, which is strange because you would think all Applebee's would be the same, but I've found that some tend to be more high-strung than others. read more

I prefer the Garfield location better. The server was great! but my wings were a bit dry which was disappointing cause it was a Tuesday night and it was extremely slow in there. read more